HOTELS Editors - 10 Minutes News for Hoteliers

1 min

IHG selects Oracle OPERA cloud management system for the Americas, EMEAA

💻 Oracle’s OPERA Cloud platform approved by IHG Hotels & Resorts as a property management system for America and EMEAA regions. This approval allows franchisees to choose tech solutions aligning with their needs. OPERA Cloud standardizes operations for enhanced guest interactions. Alex Alt of Oracle highlighted data-driven decision-making benefits, while Jolie Fleming of IHG emphasized its advanced capabilities for performance. Oracle has over 45 years of experience in hospitality tech.

1 min

HOTELS Jan/Feb 2026 digital issue now live!

🏨 HOTELS Magazine's January/February 2026 issue is now available digitally. The 2025 hotel industry faced challenges akin to a Mike Tyson uppercut. In 2026, the focus is on understanding past hurdles and future prospects. Key topics include the rise of soft brands, Japan's diverse hospitality scene, Omni Hotels' comprehensive strategy in branding, managing, and owning, and the revival of Frank Sinatra's former Cal Neva Hotel, now under Proper Hospitality. Explore the full content online.

5 min

Learnings from Langham: CEO Bob van den Oord shares his thoughts on luxury leadership

🏨 Langham Hospitality Group, led by CEO Bob van den Oord since 2023, plans to expand its portfolio to 100 hotels by 2040, with new locations in Bangkok (2026), Venice, and Kuala Lumpur (2027), and Diriyah (2029). The group operates four brands catering to diverse markets: The Langham Hotels & Resorts, Cordis, Eaton, and Ying’nFlo. Emphasizing "comfortable luxury," it focuses on authenticity and transformative guest experiences, while exploring AI to enhance service delivery.

1 min

HOTELS’ 2025 December Suppliers Guide digital issue now live

📰 2025 December, HOTELS Magazine launched its Suppliers Guide, a key resource for the hospitality industry. It includes a cover story on Brad Brewer of Agentic Hospitality, highlighting efforts to aid hotel independence against digital giants using AI. Check it out for insights and strategies crucial for hoteliers.

4 min

Candidly confection: How candy and snacks create unforgettable guest experiences

🍬 Gen Z and Millennials are drawn to global flavors, like Japanese candies, boosting hotel experiences. Self-serve candy stations enhance social media opportunities and upsell potential. Hotels leverage private-label confections for branding, with items like sea salt caramels. Seasonal treats, such as peppermint barks, offer upsell options. Custom and international candies create unique guest experiences, and social media posts influence booking decisions. Nassau Candy promotes these strategies through tailored confectionery solutions.

3 min

Future of Hotel TV: How casting and streaming offerings are transforming in-room entertainment standards

📺 Hotel TV is evolving into a digital touchpoint impacting guest satisfaction and revenue. Key stakeholders—owners, operators, and brands—align infrastructure with guest experience, focusing on personalization. Technological partners like Samsung and SONIFI enhance seamless user interfaces while leveraging AI and cloud services to improve content delivery and reduce latency. Balancing revenue generation and cost, TV systems enable transactions and targeted promotions. Priorities include cost reduction, content variety, and support, aiming for a home-like experience in hotels.

HOTELS Magazine Video Series: In Discussion with Stephanie Smith of Cogwheel Marketing

📣 David Eisen, editor-in-chief at HOTELS Magazine, interviews Stephanie Smith, CEO of Cogwheel Marketing, in a recent video episode. They discuss effective digital marketing strategies for hotels, likening a hotel's commercial strategy to a soccer team: sales as offense, marketing as midfield, and revenue management as defense. Collaboration among these teams is crucial for success. Key focus areas include implementing solid techniques and measuring marketing success to drive bookings and increase revenue.

The Newbury Boston announces new general manager

🏨 Robert Rouleau has been promoted to general manager at The Newbury Boston, a luxury hotel managed by Highgate, as of 2023. Previously, he was the hotel manager and joined in 2021 as director of food & beverage, with over 20 years of experience, including roles at The Beverly Hills Hotel. The Newbury, located in Back Bay, across from Boston’s Public Garden, first opened in 1927 as a Ritz-Carlton. It now has 286 guest rooms and features The Street Bar and Contessa.

How the hospitality industry can gain greater control over purchasing

💸 Amid regulatory challenges, the hospitality industry faces supply procurement issues, exacerbated by economic volatility and logistics. Shane Lonowski from The Farnam, Omaha, highlights longer lead times due to fewer stocked high-cost items. Nearly 30 years post-launch, Amazon revolutionizes hospitality supply management through Amazon Business, offering bulk orders and analytics. With integrations across 300+ platforms, it simplifies procurement, enhancing compliance while maintaining service standards, enabling businesses to prioritize guest care effectively.

People on the Move: HVMG, Hilton, Marriott, IHG, Hyatt

💰 Hospitality Ventures Management Group (HVMG) appoints Gary Kunesh as CFO, tasked with overseeing accounting, financial reporting, tax, risk management, and tech functions. With 30+ years in hospitality, Kunesh previously held VP roles at White Lodging Services and was Finance Director of the Fairmont Scottsdale Princess Resort, a $150M operation. Hilton names Randy Morton as GM of Waldorf Astoria Las Vegas, with a history including COO of Bellagio Resort & Casino and roles at Four Seasons. W Punta Cana, the first all-inclusive W Hotels resort, appoints Omar Rivera as GM. The St. Regis Washington, D.C. promotes Alaina Sweeney to GM post-renovation in 2024. InterContinental New York Barclay Hotel appoints Savannah Seaman as marketing director; The Westin Cape Coral Resort promotes Susan Cecere David to senior sales executive. Hyatt Regency Jacksonville Riverfront appoints Rocco LaFronza as operations director. Gaylord Pacific Resort & Convention Center, opening May 15 near San Diego, introduces Scott Siebert as GM, Joy Lynch as group sales director, and Russ Mitchell as sales and marketing director.

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