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Posts by author

HOTELS Editors

44 posts
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  • 1 min

HOTELS’ 2025 December Suppliers Guide digital issue now live

  • HOTELS Editors
  • 17 December 2025
📰 2025 December, HOTELS Magazine launched its Suppliers Guide, a key resource for the hospitality industry. It includes a cover story on Brad Brewer of Agentic Hospitality, highlighting efforts to aid hotel independence against digital giants using AI. Check it out for insights and strategies crucial for hoteliers.
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  • 4 min

Candidly confection: How candy and snacks create unforgettable guest experiences

  • HOTELS Editors
  • 16 December 2025
🍬 Gen Z and Millennials are drawn to global flavors, like Japanese candies, boosting hotel experiences. Self-serve candy stations enhance social media opportunities and upsell potential. Hotels leverage private-label confections for branding, with items like sea salt caramels. Seasonal treats, such as peppermint barks, offer upsell options. Custom and international candies create unique guest experiences, and social media posts influence booking decisions. Nassau Candy promotes these strategies through tailored confectionery solutions.
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  • 3 min

Future of Hotel TV: How casting and streaming offerings are transforming in-room entertainment standards

  • HOTELS Editors
  • 22 November 2025
📺 Hotel TV is evolving into a digital touchpoint impacting guest satisfaction and revenue. Key stakeholders—owners, operators, and brands—align infrastructure with guest experience, focusing on personalization. Technological partners like Samsung and SONIFI enhance seamless user interfaces while leveraging AI and cloud services to improve content delivery and reduce latency. Balancing revenue generation and cost, TV systems enable transactions and targeted promotions. Priorities include cost reduction, content variety, and support, aiming for a home-like experience in hotels.
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HOTELS Magazine Video Series: In Discussion with Stephanie Smith of Cogwheel Marketing

  • HOTELS Editors
  • 4 July 2025
📣 David Eisen, editor-in-chief at HOTELS Magazine, interviews Stephanie Smith, CEO of Cogwheel Marketing, in a recent video episode. They discuss effective digital marketing strategies for hotels, likening a hotel's commercial strategy to a soccer team: sales as offense, marketing as midfield, and revenue management as defense. Collaboration among these teams is crucial for success. Key focus areas include implementing solid techniques and measuring marketing success to drive bookings and increase revenue.
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The Newbury Boston announces new general manager

  • HOTELS Editors
  • 18 June 2025
🏨 Robert Rouleau has been promoted to general manager at The Newbury Boston, a luxury hotel managed by Highgate, as of 2023. Previously, he was the hotel manager and joined in 2021 as director of food & beverage, with over 20 years of experience, including roles at The Beverly Hills Hotel. The Newbury, located in Back Bay, across from Boston’s Public Garden, first opened in 1927 as a Ritz-Carlton. It now has 286 guest rooms and features The Street Bar and Contessa.
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How the hospitality industry can gain greater control over purchasing

  • HOTELS Editors
  • 5 June 2025
💸 Amid regulatory challenges, the hospitality industry faces supply procurement issues, exacerbated by economic volatility and logistics. Shane Lonowski from The Farnam, Omaha, highlights longer lead times due to fewer stocked high-cost items. Nearly 30 years post-launch, Amazon revolutionizes hospitality supply management through Amazon Business, offering bulk orders and analytics. With integrations across 300+ platforms, it simplifies procurement, enhancing compliance while maintaining service standards, enabling businesses to prioritize guest care effectively.
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People on the Move: HVMG, Hilton, Marriott, IHG, Hyatt

  • HOTELS Editors
  • 22 April 2025
💰 Hospitality Ventures Management Group (HVMG) appoints Gary Kunesh as CFO, tasked with overseeing accounting, financial reporting, tax, risk management, and tech functions. With 30+ years in hospitality, Kunesh previously held VP roles at White Lodging Services and was Finance Director of the Fairmont Scottsdale Princess Resort, a $150M operation. Hilton names Randy Morton as GM of Waldorf Astoria Las Vegas, with a history including COO of Bellagio Resort & Casino and roles at Four Seasons. W Punta Cana, the first all-inclusive W Hotels resort, appoints Omar Rivera as GM. The St. Regis Washington, D.C. promotes Alaina Sweeney to GM post-renovation in 2024. InterContinental New York Barclay Hotel appoints Savannah Seaman as marketing director; The Westin Cape Coral Resort promotes Susan Cecere David to senior sales executive. Hyatt Regency Jacksonville Riverfront appoints Rocco LaFronza as operations director. Gaylord Pacific Resort & Convention Center, opening May 15 near San Diego, introduces Scott Siebert as GM, Joy Lynch as group sales director, and Russ Mitchell as sales and marketing director.
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People on the Move: Hotel Equities, Pyramid Global, Resolute Road, Rosewood, Schulte Hospitality Group, Wayfinder Waikiki

  • HOTELS Editors
  • 15 April 2025
🏨 Hotel Equities named Greg O’Stean as chief development officer and promoted Joe Reardon to vice chairman. Eric Habermann, COO of Pyramid Global Hospitality, retires after seven years; Isaac Hicks succeeds him. Resolute Road Hospitality added Doug Ableman as regional VP of operations and Kent Duncan as VP of revenue management. Rosewood Mandarina, opening May 15th in Mexico, announces leadership team with Juan Carlos Cardona Aquino as managing director. Schulte Hospitality Group appointed Anne Fischer as chief marketing officer, and Wayfinder Waikiki named Scott Kawasaki as director of sales & marketing. Remington Hospitality hired Charlene Nigaglioni-Gang as VP of sales, CALA. The Hythe in Vail appointed Tracy Stoltz as general manager, and The Roosevelt New Orleans selected Sebastian Stutz as general manager.
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People on the Move: Omni Hotels, Aimbridge, Claridge’s, Raffles, Belmond, NoMad London, Rosewood, Ritz-Carlton

  • HOTELS Editors
  • 8 April 2025
📢 Omni Hotels & Resorts appoints Adam Hayashi as chief revenue officer, with over 20 years of hospitality experience, reporting to Jeff Doane. Aimbridge Hospitality promotes Michael Murray to vice president of operations for Evolution Hospitality. Thomas Kochs returns to Maybourne as managing director of Claridge’s. Raffles Boston names Carlos Bueno general manager, who has 25 years of experience and holds positions with local associations. Belmond appoints Tiago Sarmento area managing director, Mexico, previously featured in HOTELS Magazine’s “Top 25 Hotels of the World” in 2023. NoMad London appoints Serena Lightner general manager with 30 years of experience. Rosewood Mayakoba’s new managing director is Edouard Grosmangin, also regional VP overseeing properties in Mexico and South America. The Ritz-Carlton, Dallas appoints Chris Lee as general manager, previously with IHG Hotels & Resorts.
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People on the Move: Marriott, Hyatt, Island Hospitality, Hilton, IHG, Ace Hotels, Concord Hospitality, Montage

  • HOTELS Editors
  • 1 April 2025
🏡 Rosy Merlino appointed as director of sales and marketing at The Ritz-Carlton New York, NoMad, with 20+ years experience including at Four Seasons and GrandLife Hotels. Thompson Miami Beach names Karan Kakar, with 20+ years experience, as general manager and Iris Acosta-Zobel, with 25+ years experience, as director of sales and marketing. Mark George is Island Hospitality Management’s new senior VP of commercial strategy, Kathy Heneghan becomes general manager of the upcoming 800-room Signia by Hilton Indianapolis, opening in 2026. Yann Gillet appointed area general manager for Kimpton Seafire Resort + Spa and Hotel Indigo Grand Cayman, Lucia Aguilar rejoins Ace Hotel Palm Springs as general manager, Dannialle Neville promoted to regional VP of operations at Concord Hospitality, and Nikki Severson becomes director of 11,500-square-foot Spa Montage at Montage Healdsburg.
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