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10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
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Posts by author

Josiah Mackenzie

1075 posts
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  • 1 min

Why Most Hospitality Tech Isn’t Delivering, and What I’ve Found Actually Works – Matthew Bell, Mollie’s

  • Josiah Mackenzie
  • 28 November 2025
In this conversation, our guest experience correspondent, Danica Smith, interviews Matthew Bell, Managing Director at Mollie’s, and former Chief Hotel Operations Officer at citizenM, about why so many digital initiatives…
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  • 1 min

Gratitude in a Hard Year: The Bright Spots in Hospitality (And What I’m Grateful For) – Josiah Mackenzie

  • Josiah Mackenzie
  • 27 November 2025
In this solo Thanksgiving episode, Hospitality Daily founder and publisher Josiah Mackenzie reflects on the bright spots he saw across the hospitality industry this year—from operators protecting profit amid headwinds…
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  • 1 min

The Starfish Principle: How Hospitality Scales Through Agility, Autonomy & A Clear North Star – Matthew Bell, Mollie’s

  • Josiah Mackenzie
  • 27 November 2025
In this conversation, our guest experience correspondent, Danica Smith, speaks with Matthew Bell, Managing Director at Mollie’s, and former Chief Hotel Operations Officer at citizenM, about what it really takes…
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  • 1 min

The Operating System Behind High-Performing Hospitality Brands: Critical Thinking, Culture, and Guest-Centric Design – Matthew Bell, Mollie’s

  • Josiah Mackenzie
  • 26 November 2025
Chapters 00:00 – Intro 01:55 – Early years: Nurture, Debate, Curiosity 03:13 – Critical Thinking in Hospitality 04:06 – Experiments, Failure, Learning 05:12 – citizenM Lessons 05:54 – Customer Is…
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What Western Hospitality Gets Wrong About Service (That Japan Gets Right) – Jannes Sörensen

  • Josiah Mackenzie
  • 25 November 2025
Nov. 25, 2025 In this episode, we’re learning from Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, in a conversation hosted by our innovation correspondent…
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The Year of the Operator: What 2025 Revealed (And Why Operations Will Drive Us Forward) – Josiah Mackenzie

  • Josiah Mackenzie
  • 25 November 2025
In this solo episode, Josiah shares why 2025 became the “Year of the Operator,” drawing on newly released hotel performance data and trends seen across the industry. He breaks down…
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  • 1 min

Building the Third Place: How We’re Designing Food Halls People Love – Ryan Magnon, Ithaka Hospitality Partners

  • Josiah Mackenzie
  • 22 November 2025
In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares how his team is reimagining food halls as vibrant “third places” that bring communities together. He explains…
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  • 1 min

The Era of the Operator: Why Constant Improvement Defines Great Hospitality Leadership Today – Ryan Magnon, Ithaka Hospitality Partners

  • Josiah Mackenzie
  • 20 November 2025
In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, explains why strong operations are defining hospitality performance today. Drawing on experience shaped by quality management at Capella,…
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  • 4 min

What Hotels Can Learn from Chick-fil-A’s Culture of Excellence – Ryan Magnon, Ithaka Hospitality Partners

  • Josiah Mackenzie
  • 19 November 2025
Ryan: Chick-fil-A, as you know, and many who are listening to this know, is a remarkable organization. I’m so grateful I had almost 15 years there to work for the…
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  • 1 min

My Air Force Lesson: I Didn’t Have All the Answers, but My Team Did – Ryan Magnon, Ithaka Hospitality Partners

  • Josiah Mackenzie
  • 18 November 2025
Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, returns to explore the early experiences that shaped his approach to leadership today. In this episode, he reflects on his formative…
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