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Josiah Mackenzie

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“Calmxiety”: Leading Hospitality Through AI with Clarity – Monika Nerger

💻 Monika Nerger, former Group Global Chief Information Officer at Mandarin Oriental Hotel Group, discusses AI in hospitality, drawing on her experience in digital transformation and the AI ecosystem in San Francisco. She introduces "calmxiety," the leader's tension between urgency and uncertainty, emphasizing trust, solid foundations, and clarity over hasty tool adoption. Despite AI advancements, she stresses that human service remains vital in hospitality.
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Why It’s Time to Go Back to the Basics in Hospitality – Craig Poole

🏨 Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, emphasizes returning to hospitality basics. He highlights leadership, presence, knowing your team, and guest engagement as crucial for success. Drawing on decades of experience, Craig offers insights for building strong teams and enhancing guest experiences. This episode is a practical guide for hotel leaders aiming to foster resilient businesses.
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The Year Ahead in Hospitality: Why People and Culture Will Determine Who Wins – Agnelo Fernandes, Cote Hospitality

📈 Agnelo Fernandes, CEO of Cote Hospitality, discusses 2025's hospitality trends. He emphasizes that people and culture will define industry success over technology and AI. He highlights the increasing complexity of the guest journey and the structural nature of labor challenges. Agnelo notes that even the best technology fails without strong teams, offering insights on leadership and culture. For hospitality leaders facing rapid changes, this discussion provides valuable guidance on sustaining competitive advantage.
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Why I’m Adding Q&A and Group Conversations To This Show – Josiah Mackenzie

📺 Josiah outlines the evolution of Hospitality Daily for the upcoming year. Resources include a free subscription for daily episode summaries and insights, and advertising opportunities. Engage with Hospitality Daily on platforms like YouTube, LinkedIn, and Instagram. For feedback or guest suggestions, contact through the provided link. Music for the show is by Clay Bassford of Bespoke Sound.
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Why Hospitality Creates Hope – Craig Poole

💬 Craig Poole discusses the transformative power of hospitality in revitalizing neglected areas. He emphasizes that hope is not just a wish but a result of deliberate, selfless actions and risk-taking. Leaders in hospitality can create hope by investing in people who are often overlooked. This episode highlights the role of hospitality as a profession focused on giving and building community. Poole's insights are valuable for those looking to implement positive change within the hospitality industry.
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When Places Are Broken, Hospitality Can Lead With Hope – Craig Poole

🏨 Josiah Mackenzie interviews Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, about revitalizing struggling hotels and communities. Craig emphasizes changing perceptions to restore dignity and hope before financial gains. He highlights investing in people and community engagement to transform environments. 🏨✨
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What It Really Takes to Scale Hospitality: Culture and Leadership Lessons One Year After Our Blockbuster Deal – Rob Blood, Lark

📖 Rob Blood, Founder of Lark, revisits the company’s growth a year after its major deal with Life House. This episode centers on scaling hospitality, overcoming integration hurdles, and building culture under pressure. Emphasizing the operationalization of values, it highlights the role of storytelling in establishing identity and what leadership qualities are crucial amid complexity.
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