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Posts by author

Josiah Mackenzie

1125 posts
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  • 1 min

The Hotel Fixer: Turning Around Performance Through Leadership and Culture – Shanell Marinuzzi

  • Josiah Mackenzie
  • 2 October 2025
📖 Shanell Marinuzzi has successfully revitalized underperforming hotels by enhancing culture, boosting morale, and driving performance, all on limited budgets. This approach has been repeatedly effective, proving the importance of leadership and team dynamics in hotel success. Marinuzzi's insights are shared in a podcast episode, where listeners can learn strategies for improving performance in the hospitality industry.
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This Is Where Hotel Teams Win or Lose Today – Shanell Marinuzzi

  • Josiah Mackenzie
  • 1 October 2025
📑 Shanell Marinuzzi, a hospitality leader from Actabl, discusses hotel performance strategies. In a Hotel Investment Today webinar, she highlights labor strategies, emphasizing how current challenges can strengthen or weaken hotel teams. Marinuzzi shares her experiences in overcoming adversity, empowering employees, and fostering a positive culture. The webinar, "From Cost to Catalyst," focuses on rethinking hotel labor strategies for 2026 and beyond. Music for the episode is by Clay Bassford of Bespoke Sound.
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  • 1 min

This Is Where Hotel Teams Win or Lose Today – Shanell Marinuzzi

  • Josiah Mackenzie
  • 1 October 2025
📖 Shanell Marinuzzi, a hospitality leader, shared insights from a recent Hotel Investment Today webinar on labor strategies. She emphasized that current challenges are pivotal for shaping hotel teams, sharing practical ways to lead, empower staff, and cultivate a winning culture. For more on hotel labor strategies, see "From Cost to Catalyst: Rethinking Hotel Labor Strategies for 2026 and Beyond." Follow Hospitality Daily on social platforms for updates or subscribe for daily insights.
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How To Prepare For A Podcast (As a Guest) – Josiah Mackenzie

  • Josiah Mackenzie
  • 1 October 2025
🎙 Josiah Mackenzie shares insights from over 1,000 podcast interviews on how hospitality leaders can prepare effectively and communicate confidently to create value for listeners. This solo episode emphasizes the power of podcasts for exchanging stories and ideas in the industry. 🎧
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How “The Place of Wonders” Connects Guests with Florence’s Hidden Artisans – Claudio Meli, THE PLACE Firenze

  • Josiah Mackenzie
  • 30 September 2025
🏨 Claudio Meli, named Virtuoso’s Hotelier of the Year, leverages his role as General Manager at THE PLACE Firenze to redefine luxury through local cultural immersion in Florence. He launched The Place of Wonders foundation, providing travelers with exclusive access to artisan workshops, typically off-limits to the public. Meli highlights the advantages of longer, meaningful stays for both guests and the community, addressing issues like sustainability and overtourism with innovative, unique hospitality experiences.
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No Check-Ins: Redefining Luxury with “Sartorial Hospitality” – Claudio Meli, THE PLACE Firenze

  • Josiah Mackenzie
  • 29 September 2025
🏨 Virtuoso's Hotelier of the Year 2025, Claudio Meli, General Manager of The Place Firenze, emphasizes how true luxury starts upon arrival. He introduces the concept of "sartorial hospitality" to craft unforgettable experiences. Hospitality leaders are encouraged to rethink the guest journey comprehensively. 🎵 Music by Clay Bassford from Bespoke Sound supports this episode. If you find the episode valuable, share it with your team to implement these insights.
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  • 1 min

DJ to “Hotelier of the Year”: Meet Claudio Meli

  • Josiah Mackenzie
  • 28 September 2025
📛 Sept. 28, 2025: Claudio Meli, General Manager of THE PLACE Firenze, is named Virtuoso's "Hotelier of the Year" for 2025.
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Why “Giving a ****” Is Non-Negotiable for Leadership and Excellence in Hospitality – Dina Belon, Staypineapple

  • Josiah Mackenzie
  • 27 September 2025
📚 Dina Belon, President of Staypineapple, speaks with Danica Smith about her leadership philosophy centered on "caring deeply." This conversation highlights how aligning personal values with guest experience, culture, and sustainability is key to creating meaningful memories and leading with conviction. Dina emphasizes that leaders must embody their beliefs to inspire their teams effectively. Hospitality leaders can gain practical insights from her value-driven approach to leadership.
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Dina Belon’s 30-Day Hotel Turnaround Plan, Cities as Amenities, Community Engagement, Win/Win Partnerships & More

  • Josiah Mackenzie
  • 26 September 2025
🏨 Dina Belon, President of Staypineapple, discusses her strategy for the first 30 days of leading a new hotel. She emphasizes using the local environment as part of the guest experience by integrating cultural elements, parks, and businesses. Engaging hotel associates for creative solutions and forming community partnerships can enhance guest satisfaction and positively impact the local area.
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The Real Power of Our AI Workflow Comes From People – Dina Belon, Staypineapple

  • Josiah Mackenzie
  • 25 September 2025
💻 Dina Belon, President of Staypineapple, discusses the creation of "Chat Pineapple," an AI tool that integrates guest insights. This initiative emphasizes the importance of a culture that enables creativity, converting surveys and guest histories into unique experiences. Belon highlights the significance of the human element in personalizing hospitality services. The conversation also touches on pre-stay guest responses and scaling a culture of surprise and delight.
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