Josiah Mackenzie - 10 Minutes News for Hoteliers - Page 4

1 min

Faith and How Christianity Guides Hospitality – Jeremy Wells

🏨 Jeremy Wells, principal at Longitude and partner at Flyover Developments, discusses how his Christian faith influences his view of hospitality. He sees it as expressing love through daily actions with colleagues and guests, emphasizing humility, openness, and service. This episode highlights integrating personal beliefs into professional settings to enhance hospitality experiences. For more insights, follow Hospitality Daily on YouTube, LinkedIn, and Instagram, or subscribe for daily summaries.

1 min

Why Being Yourself Attracts the Right Opportunities in Hospitality – Jeremy Wells

💬 Jeremy Wells, principal at Longitude and partner at Flyover Developments, reflects on his career in a recent LinkedIn post. He discusses how years of adhering to creative norms distracted him from his true goals. Emphasizing authenticity, Wells capitalized on his strengths, attracting better opportunities and partners. This episode highlights how hospitality leaders can strategically use authenticity as a career advantage. Music by Clay Bassford of Bespoke Sound enhances the episode.

1 min

Fishing, Focus, and the Future of Lifestyle Hospitality – Jeremy Wells

📖 Jeremy Wells, principal at Longitude and partner at Flyover Developments, discusses his project in the Ozarks and its implications for the future of lifestyle hospitality.

1 min

Hospitality as Community Connection Infrastructure – Rob Blood, Lark

🏠 Rob Blood, founder of Lark and principal at Elder & Ash, discusses hospitality projects in Cambridge, Massachusetts. Emphasizing connectivity, he highlights the value in integrating lodging, bars, bookstores, and cultural spaces to enhance community ties and guest experiences. The approach fosters relationships and enriches learning for both locals and visitors.

1 min

Let’s Learn from Sonder: Insights for Owners, Operators, Brands & Tech Companies – Rob Blood, Lark

🏨 Rob Blood, founder of Lark, discusses the collapse of Sonder, highlighting the issues with the master lease model. Control and transparency are essential for large-scale hotel operations. The podcast examines the role of technology, the limits of venture-driven growth, and the importance of strong partnerships for fast recovery. It offers practical insights for building resilient hospitality businesses. Music by Clay Bassford of Bespoke Sound.

1 min

How AI Now Takes 80% of Our Front Desk Calls – Tony Roumph, Argonaut Hotel

💻 Tony Roumph, Managing Director of Argonaut Hotel in San Francisco, discusses balancing timeless hospitality with modern operations. A case study highlights an 80% reduction in front desk call volume through AI and workflow automation, enabling staff to focus more on direct customer interactions.

1 min

“Calmxiety”: Leading Hospitality Through AI with Clarity – Monika Nerger

💻 Monika Nerger, former Group Global Chief Information Officer at Mandarin Oriental Hotel Group, discusses AI in hospitality, drawing on her experience in digital transformation and the AI ecosystem in San Francisco. She introduces "calmxiety," the leader's tension between urgency and uncertainty, emphasizing trust, solid foundations, and clarity over hasty tool adoption. Despite AI advancements, she stresses that human service remains vital in hospitality.

1 min

Why It’s Time to Go Back to the Basics in Hospitality – Craig Poole

🏨 Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, emphasizes returning to hospitality basics. He highlights leadership, presence, knowing your team, and guest engagement as crucial for success. Drawing on decades of experience, Craig offers insights for building strong teams and enhancing guest experiences. This episode is a practical guide for hotel leaders aiming to foster resilient businesses.

1 min

The Year Ahead in Hospitality: Why People and Culture Will Determine Who Wins – Agnelo Fernandes, Cote Hospitality

📈 Agnelo Fernandes, CEO of Cote Hospitality, discusses 2025's hospitality trends. He emphasizes that people and culture will define industry success over technology and AI. He highlights the increasing complexity of the guest journey and the structural nature of labor challenges. Agnelo notes that even the best technology fails without strong teams, offering insights on leadership and culture. For hospitality leaders facing rapid changes, this discussion provides valuable guidance on sustaining competitive advantage.

1 min

Why I’m Adding Q&A and Group Conversations To This Show – Josiah Mackenzie

📺 Josiah outlines the evolution of Hospitality Daily for the upcoming year. Resources include a free subscription for daily episode summaries and insights, and advertising opportunities. Engage with Hospitality Daily on platforms like YouTube, LinkedIn, and Instagram. For feedback or guest suggestions, contact through the provided link. Music for the show is by Clay Bassford of Bespoke Sound.

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