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Posts by author

Josiah Mackenzie

1089 posts

Why We Treat Our Guests Like Friends – Fernando Calvo, Bohemia Suites Gran Canaria

  • Josiah Mackenzie
  • 10 August 2024
This article was written by Hospitality Daily Podcast. Click here to read the original article Why We Treat Our Guests Like Friends – Fernando Calvo, Bohemia Suites Gran Canaria If…
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This Cowboy Crushed TripAdvisor (And Teaches Us How) – Russell True, White Stallion Ranch

  • Josiah Mackenzie
  • 9 August 2024
This article was written by Hospitality Daily Podcast. Click here to read the original article Aug. 9, 2024 Listen On Featured Episodes Engage, Don’t Just Satisfy: A Blueprint for the…
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  • 1 min

The Guest Feedback Goldmine – Josiah Mackenzie [Guest Experience Research Series]

  • Josiah Mackenzie
  • 7 August 2024
This article was written by Hospitality Daily Podcast. Click here to read the original article This is part of my research series with Sojern on guest experience today. Download our…
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Opportunities in Building Guest Relationships Today – Baskar Manivannan, Sojern [Sponsor Bonus]

  • Josiah Mackenzie
  • 6 August 2024
This article was written by Hospitality Daily Podcast. Click here to read the original article Aug. 6, 2024 Listen On Featured Episodes Engage, Don’t Just Satisfy: A Blueprint for the…
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Why Guest Relationships Are The Key to Unlocking Revenue Today – Josiah Mackenzie [Guest Experience Research Series]

  • Josiah Mackenzie
  • 6 August 2024
This article was written by Hospitality Daily Podcast. Click here to read the original article
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Announcement: Guest Experience & Relationship Building Research Series This Week

  • Josiah Mackenzie
  • 6 August 2024
This article was written by Hospitality Daily Podcast. Click here to read the original article Download Audio
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How I Spend My Time (And What I Focus On) As A Hospitality Leader – Ernest Lee, citizenM

  • Josiah Mackenzie
  • 5 August 2024
This article was written by Hospitality Daily Podcast. Click here to read the original article How I Spend My Time (And What I Focus On) As A Hospitality Leader –…
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How Robert De Niro in “Casino” Influenced My Career in Hospitality – Ernest Lee, citizenM

  • Josiah Mackenzie
  • 5 August 2024
This article was written by Hospitality Daily Podcast. Click here to read the original article How Robert De Niro in “Casino” Influenced My Career in Hospitality – Ernest Lee, citizenM…
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  • 1 min

48 Years of Hospitality Wisdom – Jose Cervano, InterContinental Mark Hopkins San Francisco

  • Josiah Mackenzie
  • 4 August 2024
This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, Jose Cervano, a server at the Top of the Mark bar in the InterContinental Mark…
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The Two Chemicals Behind The Best Hospitality Experiences – Samantha Hardcastle

  • Josiah Mackenzie
  • 3 August 2024
This article was written by Hospitality Daily Podcast. Click here to read the original article The Two Chemicals Behind The Best Hospitality Experiences – Samantha Hardcastle If you like this…
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