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Josiah Mackenzie

1123 posts

The Power of Diversity in Hospitality – Stuart Greif, Forbes Travel Guide

🏩 On August 18, 2024, Stuart Greif, EVP and Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide, discusses the importance of diversity in hospitality. Studies from Harvard Business School support that diverse teams lead to better business outcomes. Greif emphasizes executive responsibility in fostering diversity and acting now, despite the younger generation's openness to change. He also supports a book project on the history of Black and African American hoteliers.
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  • 6 min

What I Learned At Chip Conley’s Modern Elder Academy About The Power of Travel And The Art of Living – Stuart Greif

📖 Stuart, 52 and a half years old, reflects on the Modern Elder Academy and Chip Conley's influence in the hospitality industry, drawing from a quote by David Viscott about life's purpose. He highlights life transitions and the importance of self-discovery and fulfillment through various stages. Stuart shares insights from Pico Iyer, a travel author who attended the program with his wife, Hiroko, emphasizing the internal journey and growth. The gathering involved 20 individuals from diverse backgrounds who experienced significant bonding over five days. Stuart notes the "u-shaped curve of happiness" and the transformation and clarity gained from the academy experience. Josiah, conversing with Stuart, remarks on the participants' diverse ages, backgrounds, and careers, underscoring the opportunity for travelers and hospitality providers to facilitate human connection.
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Delighting Guests: Easier Than Ever? (Bashar Wali, Practice Hospitality)

🔔 Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, discusses building guest relationships in the hospitality industry on his podcast episode dated Aug. 16, 2024. He believes it's easier than ever with social media and low expectations. Key points include the significance of emotional intelligence and employee culture in enhancing guest experience, illustrated by a story of a simple welcome gesture (03:37). The episode is supported by Sojern's report, "Unlocking Revenue - How Hoteliers Build Profitable Guest Relationships.
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Post-Stay Engagement: The Most Untapped Opportunity in Hospitality? (Katharine Ames, The Indigo Road Hospitality Group)

📱 Katharine Ames, Chief Marketing Officer at Indigo Road Hospitality Group, on Aug. 16, 2024, discusses the untapped potential of post-stay engagement in hospitality. She compares the industry's practices to the retail sector's follow-up strategies and emphasizes the value of creating genuine guest affinity beyond traditional rewards programs. Indigo Road Hospitality Group engages past guests through personalized phone calls and social media to foster a return relationship.
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  • 1 min

Where The Real AI Revolution Is Happening Now in Hospitality – Stuart Greif, Forbes Travel Guide

📈 Stuart Greif, Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide, operates across 85+ countries. Formerly, he was Microsoft's Senior Executive for Travel & Hospitality, led J.D. Power's Global Hospitality & Travel group, and was the Travel & Hospitality leader at Amperity, a unicorn startup. Greif serves on the World Economic Forum’s Global Future Council and was on the Boutique Lifestyle Lodging Association board for 3 years. He partners with top travel brands and is recognized for DEI advocacy and thought leadership.
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