Pablo Delgado

📈 By 2030, AI-powered travel discovery is expected to be conversational, capturing 30% of searches in the discovery phase. However, AI struggles with the consideration phase, lacking trust and verifiable information needed for bookings. Solutions like the Model Context Protocol (MCP) for structured data aim to fix this, but adoption is slow. Google has a structural advantage with its data ecosystems. Success in AI's future hinges on being verifiable, not just visible.

💻 Over two decades, hotel websites were central to online bookings, but this is changing. AI assistants like ChatGPT and Gemini enable real-time conversations, challenging the website's role. Hotels must adapt by integrating AI with booking engines, using a shared knowledge base. Hotels should structure data, upgrade booking engines for conversation, deploy AI assistants, and connect to external agents via MCP. Continuous monitoring ensures improved guest interaction, offering a competitive edge over OTAs in direct sales.

📑 Mirai's MCP is an external connectivity layer enabling agentic AI interactions across platforms like ChatGPT. This infrastructure allows real-time hotel inventory, rates, and booking operations, bypassing traditional web interfaces for direct AI agent access. Available now for Mirai clients, MCP lets AI perform actual booking tasks, maintaining commercial rule compliance. The system integrates with travel agents and assistants, ensuring hotels retain control and direct revenue in the evolving AI landscape.

📑 Mirai's AI Infrastructure empowers hotels by centralizing information in a master database called Knowledge. This structured system resolves fragmented data issues by integrating hotel details, services, and policies. Over 50% of guest inquiries are hotel-related, not price-based. Knowledge supports multi-environment consistency and can be updated conversationally, enhancing real-time accuracy and coherence across platforms. This strategic asset ensures reliable, AI-driven interactions, crucial for efficient hotel operations and guest satisfaction.

🤖 Sarai, part of Mirai AI Infrastructure, revolutionizes hotel booking by offering a conversational interface supporting 100 languages. Guests can ask questions, check real-time availability, and manage reservations effortlessly across multiple channels like websites, WhatsApp, and Instagram. Built with OpenAI's GPT models, Sarai ensures secure transactions via BTP, handling over 90% of inquiries autonomously. The system integrates with hotel databases, offering a seamless, consistent booking experience without redirecting guests.