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Automatic

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  • 1 min

Digital Transformation at Pfalzblick Wald Spa Resort with Shiji

🏖 Imagine a guest checking in with a single tap in Dahn, Germany. Pfalzblick Wald Spa Resort, a four-star superior wellness retreat, revolutionized its operations by implementing Shiji’s Daylight PMS and Meridian Experiences. This transformation unified spa, dining, housekeeping, and guest engagement systems, creating one of Europe’s most connected hotel operations. The resort boasts a natural swimming pond of 1,500 m² and gardens spanning 61,000 m², enhancing personalized guest experiences. General Manager Volker Zimmermeier shared insights on this digital leap.
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  • 15 min

Developing Your Marketing Mindset: A Guide for Hospitality Professionals – Leora Halpern Lanz

📚 Boston University professor Leora invested two years writing a book, released on September 15, 2024, focusing on marketing as critical and strategic thinking. She emphasizes education over selling, hospitality as marketing, and adapting to digital and physical visibility. Leora's teaching at ESSEC Business School involved practical marketing projects, and her students' input shaped the book. Her approach includes a scorecard for strategic and critical thinking, with her work even sparking job offers for students.
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  • 2 min

‘Make America Healthy Again’ report urges restaurants to provide healthier kids’ meals

🍎 Robert F. Kennedy Jr. led the MAHA Commission's "Make Our Children Healthy Again" strategy, released Tuesday. This U.S. plan urges food additive reviews, revised nutrition labels, and clearer definitions of ultra-processed foods. Key initiatives include partnerships with the National Institutes of Health and FDA, updating dietary guidelines, and limiting unhealthy food marketing to children. Since 2003, fast-food chains like McDonald's have included healthier kids' meal options, such as fresh fruit. The Trump administration banned petroleum-based synthetic food dyes in April.
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  • 3 min

Luxury meets technology: Pan Pacific London adopts Shiji’s Infrasys POS to elevate service across multiple F&B venues

💻 Shiji, a leading hospitality tech company, launched Infrasys POS at Pan Pacific London on September 11, 2025. This rollout, involving 8 outlets, 11 workstations, and 19 tablets, marked the first European implementation for Pan Pacific Hotels Group. Infrasys POS, already active in 24 locations across Asia and Africa, supports diverse operations from fine dining to in-room service. This cloud-based solution aligns with Pan Pacific’s global strategy, offering scalability and real-time data for enhanced guest services.
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  • 4 min

Want to Deepen Your Guest Relationships? Let a Robot Do the Talking.

🤖 In 2025, travelers serve as their own agents, evaluating hotel offers rapidly, intensifying competition. Conversational AI, like virtual concierges, gains prominence for providing seamless service, enhancing customer satisfaction by managing queries on platforms like WhatsApp and SMS. Key benefits include streamlined bookings, personalized itineraries, language barrier reduction, and improved customer service. AI interactions accumulate customer insights, deepening bonds. Hotels should integrate AI in high-touch areas, making it essential for progressive hospitality.
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  • 1 min

New Platform from Focus Group Turns Hotel WiFi into a Guest Data and Marketing Engine

🥟 Freddy's Frozen Custard & Steakburgers, a fast-casual brand with 550 locations, was acquired by Rhône, a global private equity firm, from Thompson Street Capital Partners. The executive team remains unchanged, led by President & CEO Chris Dull. The brand continues to serve its classic menu while maintaining quality and hospitality. In the past year, Freddy's generated over $1 billion in system-wide sales across the U.S. and Canada. Acquisition terms remain undisclosed.
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Airbnb’s New Refund Policy to Impact Nearly 40% of Q4 Cancellations, Study Finds

🍿 Freddy's Frozen Custard & Steakburgers, with over 550 locations in the U.S. and Canada, has been acquired by investment funds affiliated with Rhône, a global private equity firm. Previously owned by Thompson Street Capital Partners, Freddy's generates over $1 billion in annual system-wide sales. Current executives, including President & CEO Chris Dull, will continue to lead. Acquisition terms remain undisclosed. The brand upholds its commitment to quality products and hospitality.
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