- 10 Minutes News for Hoteliers - Page 19

Smiling woman in a green lace top speaks into a handheld microphone during a conversation.

2 min

Key Strategies for Enhancing Workplace Efficiency and Engagement: Delegate, Communicate, Empower, and Train Employees

4 August 2026

📚 Delegate ownership by defining responsibilities and KPIs simply. Share positive feedback generously to reinforce valued behaviors and support development. Promptly address poor performance, focusing on behavior, not the person. Empower employees to identify and fix inefficiencies, fostering autonomy and innovation. Ensure training for confidence and growth, offering diverse learning opportunities. Building a culture of engagement and personal growth helps protect against burnout and encourages a thriving workplace.

Assorted salmon fillets and other fish cuts arranged in Styrofoam trays in a refrigerated seafood display case with price labels nearby.

2 min

91% of US Consumers Prioritize Fresh Departments for Grocery Store Trust, Logile Report Reveals

4 August 2026

🥩 In 2026, Logile's survey of 1,000 U.S. consumers reveals 91% see fresh grocery departments as crucial for store trust. Fresh quality influences 78% to switch stores, while 84% think poor fresh sections impact overall brand perception. When choosing between equally convenient stores, 46% prefer better fresh departments over lower prices. Fresh food keeps 74% shopping in-store instead of online, as 85% emphasize produce appearance. Freshness remains key for loyalty and competitive edge.

Three friends sit at a booth, smiling and sharing a meal; a salad plate and a fried appetizer platter with dipping sauce are on the table.

5 min

Restaurants Must Focus on Experience, Not Just Food, to Attract Dine-In Customers Post-COVID-19

4 August 2026

🍴 During the COVID-19 era, restaurants mastered takeout and delivery. Steve Starr, CEO of StarrDesign, notes the shift from social dining to convenience, impacting dine-in revenues. Despite higher dine-in checks, restaurants lose out on experiences and sales, like alcohol. Starr emphasizes creating engaging experiences beyond food to draw patrons back. Simple, intentional designs foster connection, countering the device culture. Restaurants must focus on unique experiences that delivery can't offer to remain relevant.

Woman in a denim jacket shops in a grocery store while holding a smartphone displaying personalized AI grocery recommendations. Behind her, floating panels show AI-powered offers and product cards for organic berries, salmon, and a kale salad kit to illustrate personalized shopping suggestions.

6 min

Only 34% of Grocery Loyalty Program Members Feel Recognized, Personalization Could Boost Revenue by Up to 15%

4 August 2026

🛍️ Average American households shop at 2.5 grocery retailers. U.S. grocers capture only 30-40% of loyal customers' spend, losing millions in revenue. Only 34% of loyalty members feel recognized, while personalized experiences can boost revenue by 10-15%. Acquiring new customers is 5-7x costlier than retention. Shifting one monthly visit from top 20% customers can yield $390 million. Digital loyalty increases gross margins by 3-4%. CPG brands invested over $500 billion in 2025 for data-driven promotions.

Hand reaching to take a Honey Butter Chicken & Waffle sandwich from a store freezer shelf; white wrapper with orange stripes, label shows 16g protein and $4.99.

3 min

7-Eleven Expands On-the-Go Protein Options Amid Rising Consumer Demand for High-Protein Foods

4 August 2026

🍎 Technomic’s 2026 report shows growing demand for high-protein and high-fiber foods. 35% of consumers now consume more protein than a year ago, while 45% of those aged 18-34 do so. 7-Eleven, based in Irving, Texas, sells 62,000 protein drinks daily and expands its protein snack range. Fiber consumption increased for 27% of consumers. Robert Byrne highlights that 95% of Americans lack sufficient fiber intake, with just 58% meeting daily recommendations.

2 min

Hotels Face Hidden Revenue Loss from Over-Reliance on OTAs and Inefficient Sales Processes, Study Finds

4 August 2026

🚪 Since 2020, hotels have faced changes that aren't always beneficial long-term. Over-reliance on OTAs incurs 15-25% commission costs, reducing margins. Leads from platforms like HotelEngine lack follow-up, losing opportunities. Local corporate travelers are untapped, missing repeat business. Operational inconsistencies in pricing and responsibilities persist. Owners juggling multiple roles make reactionary decisions. Cost-cutting shifts expenses into lost revenue and inefficiencies. Successful hotels focus on systemized sales and revenue, distinct ownership roles, and consistent communication for sustainable results.

Hotel front desk with a receptionist typing on a computer as a guest stands at the counter in a bright lobby; banner text reads 'DO YOU REALLY KNOW YOUR GUESTS?'

2 min

Shiji Group's Daylight PMS Enhances Hotel Efficiency with Integrated Data and AI-Driven Guest Recognition Systems

3 August 2026

📈 Hotel operations face challenges with fragmented systems and data silos. Shiji Group's Daylight PMS offers streamlined efficiency 24/7, aligning distribution, rates, and inventory. The system uses algorithms to merge guest data, enhancing service delivery across properties. Integrating Shiji Reviewpro ensures guest satisfaction is part of daily operations. Shiji’s Twilight Data + AI provides actionable insights for future readiness. Embrace a unified platform to optimize hotel management and improve guest experiences.

Three-panel collage of corporate offices: Amadeus on the left, Sabre reception in the center, and Travelport on the right.

2 min

Airline Industry Shifts as NDC Complements GDS for Richer Content and Personalized Offers

3 August 2026

🚀 GDS and NDC are reshaping the airline industry. GDS platforms, like Travelport, Amadeus, and Sabre, offer centralized airline content distribution, while NDC, an IATA standard, provides direct airline connectivity with personalized offers and dynamic pricing using XML/JSON APIs. The coexistence of GDS and NDC enables OTAs to offer more choices and competitive pricing. Understanding both systems is crucial for developers and travel tech professionals as the airline distribution landscape evolves.

Dark poster with the white headline 'Booking.com won the search.' and gold subheading 'Win the last click.' on the left, plus a gold rising chart on the right and small caption lines across the page, conveying a marketing/infographic message.

1 min

26% of Travelers Begin Hotel Searches on Booking.com, with 18% Ultimately Booking Directly with Hotels

3 August 2026

📚 Twenty-six percent of global travelers start their hotel search on Booking.com. Of these, 18% globally, and 40% in the U.S., leave the platform to book directly with hotels. Booking.com serves as the hotel industry's search bar, prompting industry introspection. The data highlights the importance of direct booking strategies over reliance on online travel agencies (OTAs). Industry insight: focus on selling the stay, not just the reservation.

Dark poster with the white headline 'Booking.com won the search.' and gold subheading 'Win the last click.' on the left, plus a gold rising chart on the right and small caption lines across the page, conveying a marketing/infographic message.

4 min

SiteMinder Report: 26% of Travelers Begin Hotel Research on OTAs, with 40% in the U.S. Booking Direct

3 August 2026

🛑 In 2026, SiteMinder surveyed 12,000 travelers across 14 countries. Results show that 26% start hotel research on OTAs, while 21% use search engines. In the U.S., direct bookings rose to 40% from 36%, while the global average remains at 28%. OTAs charge 15-25% commission, which impacts hotel revenues. Booking Holdings spent $8.2 billion on marketing in 2025. The key strategy is to use OTAs for introductions and focus on direct conversion and customer loyalty.

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