Cheltenham, 30 July — Journey, the market leader in hotel retailing and the hospitality industry’s first unified Hospitality Performance Platform, today announced a new partnership with Mastel Hospitality, a leading hospitality technology consultancy and integration specialist.
The partnership strengthens Journey’s global ecosystem by enabling hotels to more effectively implement, integrate, and optimise Journey within their wider technology stack, particularly across Oracle Hospitality environments.
Unlike traditional technology integrations, the collaboration with Mastel focuses on consultancy-led delivery, supporting hotels in connecting systems, structuring data flows, and ensuring Journey is fully embedded within operational and commercial workflows.
Mastel Hospitality brings deep expertise in system architecture, implementation, and business intelligence, working closely with hotel teams to align technology with commercial strategy. Through this partnership, Journey customers will benefit from faster deployment, more robust integrations, and improved performance across their existing systems.
As hotel technology environments become increasingly complex, the role of integration partners has become critical in ensuring systems work cohesively. By partnering with Mastel, Journey ensures that hotels can unlock the full value of their technology stack without adding operational burden.
Simon Bullingham, CEO and Founder of Journey, said: “The right technology can empower teams to deliver great guest experiences. We are committed to supporting our integrations because that collaboration is critical to success. Mastel’s deep expertise ensures that these can be seamlessly deployed and connected in a way that unlocks value for our clients.”
Rafael Godoy, co-CEO of Mastel Hospitality, said: “For two decades we’ve helped hotels get more from the systems they’ve already invested in, and Journey is one of the most compelling platforms to enter luxury hospitality in that time. This is a natural partnership: their platform, our delivery, the hotel’s results.”
Anibal Merlo, co-CEO of Mastel Hospitality, added: “Every hotel has a bigger version of itself waiting to emerge, more personal service, stronger revenue, experiences guests remember for years. With a platform like Journey and the right guidance behind it, that version stops being a dream and becomes a plan. We want hotels to dare to imagine what they could be, and then we help them build it.”
The partnership will focus initially on supporting joint customers across Europe, with a particular emphasis on Oracle Hospitality ecosystems.
About Journey
Journey helps luxury hotels grow direct revenue by retailing the whole guest experience, not just rooms. More than 750 hotel and spa properties use Journey’s Performance Platform, a unified system across experience management, digital marketing, booking, and payments. Customers include Nikki Beach, Camiral, Corinthia and Lakes By Yoo. With live bookable inventory at every moment, from pre-arrival to post-stay, Journey enables hotels to retail rooms, dining, spa, and activities in a seamless, shoppable experience for guests. The result is higher guest spend, stronger loyalty, and a measurable Return on Experience. For more information, visit https://journey.travel/.
About Mastel
Mastel Hospitality is a global hotel technology consultancy that helps hotels turn their systems into results. Founded in 2006 and an Oracle Partner since 2015, Mastel combines deep operational experience with certified expertise in hotel management software, guiding properties through implementation, integration, and optimisation across their entire technology stack. Its Business Intelligence practice and Hotel Dashboard bring data from PMS, POS, sales and catering, finance into a single view for faster, better decisions, while its growing suite of apps built on the Oracle Hospitality Integration Platform (OHIP) extends and automates what hotels can do with Opera Cloud. From independent properties to some of the world’s largest hotel brands, Mastel makes more for your hotels. For more information, visit https://mastelhospitality.com/.
