1057 posts
Smiling man with gray hair in a blue polo shirt stands with arms crossed beside a doorway behind a decorative screen.
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  • 2 min

Hyatt Regency Hill Country Resort Appoints Jon Benson as General Manager After $100 Million Transformation

🏠 Jon Benson becomes general manager of Hyatt Regency Hill Country Resort and Villas in San Antonio, Texas, after nearly 40 years with Hyatt. The resort, which underwent a $100 million+ transformation, now features a 2.2-acre lagoon, new villas, and enhanced amenities. Previously, Benson worked at Hyatt Regency Huntington Beach Resort and Spa. His career spans roles from chef to corporate director and various general manager positions, emphasizing mentorship and creating memorable guest experiences.
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Group of professionals in a conference room posing for a photo, many giving thumbs up and smiling at the camera.
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  • 5 min

Hotels Must Adapt Content Strategies to Meet Increased Demand for Timely, Multi-Channel Guest Engagement

📰 In today's fast-paced hotel marketing, one marketer per property is no longer enough. 🌍 Hotel content demands have expanded to include managing websites, reviews, daily social media posts, email campaigns, and multilingual OTA listings. 📈 Inefficient workflows lead to outdated information and inconsistent brand voices across properties, costing bookings. 🏨 A streamlined content process with shared calendars, reusable content blocks, and simplified approval steps can enhance brand consistency and improve guest experiences.
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Bedroom with floor-to-ceiling glass doors opening to a wooden deck by the water; a fur throw on the bed and outdoor seating.
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  • 2 min

Dovetail + Co Partners with Charlestowne Hotels to Boost Growth of Collective Retreats Governors Island in NYC

🏨 Dovetail + Co partners with Charlestowne Hotels to enhance Collective Retreats Governors Island, an outdoor luxury retreat in NYC. The retreat, eight minutes by ferry from Lower Manhattan, spans six acres and offers 29 upscale accommodations, including safari-style tents and cabins. It hosts events for up to 250 guests across six venues. Charlestowne will manage commercial strategy, marketing, and sales to boost direct bookings and expand market presence in luxury travel and corporate retreats.
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Hero image showing the blue 'Guest Experience Benchmark' title with a Q2 2026 badge, a tablet displaying blue infographic panels on a field and sky background, a mint CTA 'Get the infographic now!', and Shiji ReviewPro logos bottom-left.
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  • 3 min

Shiji's Q2 2026 Report Shows Global Guest Review Index Increased to 87.3%, Asia Leads with 90.2%

📈 Shiji's Q2 2026 Guest Experience Benchmark shows an increase in global guest satisfaction, with the Global Guest Review Index (GRI) at 87.3%, up 0.4 points from Q2 2025. Management response rates reached 67.2%, and response times improved to 3.7 days. Asia leads with a GRI of 90.2%. Despite a 3.2% decline in review volume, satisfaction improved, with Booking.com and Google contributing over 62% of reviews. The report highlights the importance of multi-channel reputation management.
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Golden sunset over a modern city skyline with tall glass towers by a river; distant mountains and a pagoda on the right.
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  • 2 min

IHG to Debut Regent Brand in Chengdu with Newhope Real Estate, Opening in Q3 2029 with 180 Rooms

🏨 IHG Hotels & Resorts plans to introduce the Regent brand to Chengdu in partnership with Newhope Real Estate, with the hotel set to open in Q3 2029. Located in a 233-meter tower in Jinjiang District, Regent Chengdu will feature 180 rooms. Founded in 1970, Regent is part of IHG's luxury portfolio, acquired in 2018, with 11 hotels worldwide. The brand has six locations in Greater China and plans for 12 more, totaling 2,210 rooms.
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Hotel room with a king bed, white linens, a patterned headboard, pendant lights, and a seating area visible through an open doorway.
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  • 2 min

Six Senses Opens Second Saudi Arabia Resort with 100 Suites and 25 Residences in AMAALA Wellness Destination

🏝️ Six Senses AMAALA opened in July 2026 in Saudi Arabia, marking its second property in the country after Six Senses Southern Dunes in 2023. Located within the 1,600 square-mile AMAALA wellness destination on the Red Sea coast, it features 100 suites and villas, plus 25 branded residences. This resort blends traditional Saudi coastal architecture with modern hospitality, offering guests a deeply immersive experience in a setting of beaches, lagoons, and desert cliffs.
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Sunlit hotel suite living area with a black sofa, wooden coffee table, beige curtains, and a balcony; doorway to a bedroom with a bed.
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  • 2 min

Majestic Hotel & Spa Barcelona Undergoes Major Renovation with Redesigned Spaces and New Management Leadership

🏨 Majestic Hotel & Spa Barcelona, open since 1918, is undergoing phased renovations of guestrooms, suites, and social spaces, designed by Lázaro Rosa-Violán. This coincides with Barcelona's designation as UNESCO–UIA World Capital of Architecture 2026 and Gaudí Year. Luis Cobo, formerly of Park Hyatt Dubai, is the new general manager. The hotel has a redesigned rooftop terrace, La Dolce Vitae, with culinary updates and new programs. Further renovations include new signature suites and dining concepts.
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Person in a dark blazer uses a keycard to open a wooden hotel room door, with a suitcase by their side.
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  • 4 min

Smart Access Technology Revolutionizes Hospitality by Enhancing Guest Convenience and Streamlining Hotel Operations

🚪 Hotels are embracing smart access technology, moving beyond traditional key cards to enhance guest experiences. Guests can now use mobile keys, wearables, or secure keypads for room access, eliminating front desk lines. Integrating these systems with Property Management Systems allows for personalized amenities and efficient staff operations. Data generated helps optimize services by monitoring usage patterns. This tech investment boosts guest satisfaction and operational efficiency, transforming hotel stays into seamless, personalized experiences.
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