Automatic

📈 Bond Brand Loyalty's report highlights that only 33% of loyalty programs are perceived as delivering real value. Personalized experiences now drive loyalty more than traditional points. The study analyzed 7 billion financial transactions and 37 million data points, emphasizing data integration across channels as crucial for success. AI and a robust martech stack, including CDPs and data lakes, are essential for real-time personalization. 69% of consumers encounter AI, influencing brand interaction.

💻 Hospitality industry faces network and privacy challenges while striving for innovation. Edge AI, via HP AI Accelerator M.2 Card and Hailo-10H, enhances guest experiences and operations. Real-time, low-power processing at the point of interaction reduces latency and privacy risks. Applications include cashier-less checkout, personalized ads, theft prevention, and inventory management. Over 3-5 years, edge AI is set to increase operational efficiency and guest satisfaction by shifting intelligence to on-device processing.

📱 Nomadix® Inc. has announced a distribution agreement with TD SYNNEX to provide connectivity solutions in North America. This partnership will expand Nomadix’s reach into industries like hospitality, multifamily housing, education, and government. Michael Fox highlighted the agreement's role in their growth strategy, while Speleos Dravillas emphasized leveraging TD SYNNEX’s network. Cheryl Day from TD SYNNEX praised the addition, which will enhance their Advanced Solutions offerings available to VARs, MSPs, and SIs.

📈 Forte, aiming to simplify restaurant tech, launched its first production release in Spring 2025, with a Summer 2025 update underway. Operators benefit from financially accurate sales and labor data, automated reconciliation, and real-time communication. Early adopters report saving hours weekly, improved compliance, and operational enhancements. Forte plans to expand integrations, automate workflows, and enhance features. The RTN Start-Up Alley 2026 at MURTEC will open applications later in 2025.

📈 In March 2025, 13.14% of U.S. searches triggered Google’s AI Overviews, up from 6.49% in January. This resulted in an 83% drop in click-through rates for these queries. High-trust areas like health and education, along with travel, are most impacted. AI Overviews, primarily in informational searches (88%), reduce website visits and complicate audience behavior analysis. Businesses should focus on comprehensive content, commercial keywords, and diversify their marketing strategies to adapt to this shift.

💻 Knowlton and Goshow emphasize AI integration's importance in hospitality, stressing a unified data architecture to overcome fragmented systems. Deliberate AI implementation is advocated, with patience in adoption and ensuring proper structures. AI is seen as empowering staff by automating mundane tasks, improving strategy, and enhancing guest focus. Emphasizing data ethics, the recurring question is about vendors using client data for model training. The dialogue centers on evolving with AI while maintaining human-centric operations.