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🛅 2025: Jumio's report highlights 44% of consumers globally distrust the travel industry's security against AI fraud. In the sharing economy, distrust rises to 50% globally and 55% in the UK. 69% believe AI fraud is a bigger threat than traditional identity theft. 74% of global consumers are willing to spend more time on identity verification for security, rising to 80% in banking. IT teams should enhance AI-driven fraud prevention and improve digital ID processes for better consumer trust.

🛫 In 2025, Jumio’s report highlights that 44% of global consumers lack trust in the travel industry’s fraud protection, with concerns rising to 50% in the sharing economy and 55% in the UK. Alarmingly, 69% view AI-enabled fraud as a greater threat than traditional theft. A notable 74% of global consumers are willing to spend more time on identity verification if it enhances security, up from 71% in 2024. Sharing economy services saw 70% willing, while banking hit 80%.

📣 Peter Piper Pizza, in collaboration with SoundHound AI, has introduced a voice AI system for phone orders at all locations in Arizona and Albuquerque, NM. The AI understands natural speech and is trained on the full menu, enhancing order efficiency. This system, implemented for summer, supports simultaneous calls and provides information on store hours and services. Genaro Perez, CMO, highlights convenience, while James Hom, CPO of SoundHound, emphasizes the technological innovation in customer interactions.

🏨 July 17, 2025 – Shiji's Q2 2025 Guest Experience Benchmark shows the Global Review Index (GRI) at a record 86.9%, peaking at 87.0% in May. Guest satisfaction rose, especially in 3-star hotels (+0.6%). Review volumes grew by only 0.4% year-over-year, with declines in North America (–3.0%) and Europe (–1.2%). Google reviews increased by 10%, while average response times improved to 3.1 days, down from 14 in 2019, due to AI tools.

📱 Peter Piper Pizza, in Arizona and Albuquerque, NM, has implemented SoundHound AI technology, enabling voice AI agents to process phone orders efficiently. This system is operational across all locations, handling multiple calls simultaneously and allowing staff to focus on hospitality. The AI can also provide information on store hours, party packages, and allergens. Chief Marketing Officer Genaro Perez emphasizes the convenience this offers busy families, while James Hom, Chief Product Officer at SoundHound, highlights the enhancement in customer experience.

📶 Jady West, Vice President of Hospitality at Hospitality Network, highlighted at HITEC that high-performing Wi-Fi and cellular connectivity are now as crucial to hotel guests as showers and pillows. Cox Business research shows 80% of cellular traffic is indoors, and younger travelers expect flawless tech experiences. Hotels often struggle with connectivity, especially in smaller venues. Investing in private networks and understanding guest expectations through data can help hotels meet these rising demands and maintain guest satisfaction.

📱 Peter Piper Pizza has introduced SoundHound AI's voice technology for phone orders, enhancing convenience at all Arizona and Albuquerque, NM locations. The new system, available for summer, processes multiple calls simultaneously, allowing staff to focus on hospitality. It handles menu inquiries and FAQs, aiming to streamline ordering without delays. Chief Marketing Officer Genaro Perez emphasizes the balance of convenience and quality food, while SoundHound's James Hom highlights the innovative partnership.

🤖 AI ensures seamless, consistent guest interactions across channels, enhancing trust and experience. By unifying data, AI provides consistent, context-aware responses—whether at check-in or midnight. It scales personalization, offering tailored messages and services, boosting satisfaction, retention, and reputation. AI adapts to evolving guest behaviors, enhancing hospitality rather than replacing it. Integrating AI-driven intelligence is a strategic advantage in the competitive market, fostering brand loyalty through reliability and relevance.

💻 At HITEC 2025, Richard Valtr, founder of Mews, discussed the transformative potential of generative AI in hospitality. Valtr envisions AI enabling personalized guest experiences, such as custom minibars and tailored local activities. This shift could redefine hotel operations, impacting labor by supporting generalist roles with AI assistance. He advocates for adaptable tech systems, combining central integration with bespoke solutions. Valtr emphasizes the balance of AI's capabilities with human intuition to enhance genuine hospitality experiences.