Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

23 min

From Pool Attendant to Achieving Forbes 5-Star Recognition – Sean Murphy, The Bower

```html 🗣 ``` Sean, at 17, worked at Jamba Juice and set his sights on the Ritz-Carlton, inspired by his father's tenure since 1984. A week after turning 18, he was hired as a pool or beach attendant, quickly advancing through nine roles over eight years. Passionate about the Ritz-Carlton's culture and trust, Sean found growth through respect and guest focus. He was approached by a hotel owner in Mexico, leading to a career pivot. As Director of Operations in Mexico, Sean was tasked with achieving a Forbes five-star rating, which he accomplished by fostering a strong team culture and focusing on Average Daily Rate (ADR) to fund guest experiences. Under his leadership, EBITDA increased by 6% between 2021 and 2022. After three years, Sean sought balance between personal life and career, returning to the U.S. as Director of Rooms at a new Auberge in Santa Barbara, refining foundational skills.

2 min

The Android Advantage: A Game-Changer for Restaurant Tech

💰 Android POS systems provide cost-effective solutions for restaurants with lower hardware costs, maintenance, and licensing fees. The open-source framework and competitive market reduce expenses, aiding businesses dealing with inflation and labor shortages. They are user-friendly, reducing training time in high staff turnover scenarios and allowing easy customization for diverse operational needs. Android POS systems also ensure flexible integration with other technologies, like inventory management and CRM, supporting a unified tech ecosystem for real-time insights into restaurant operations.

Shake Shack’s New Chief Information and Technology Officer

📱 WorkJam introduced a new Shift Bidding feature, catering to unionized workplaces and complex scheduling environments. CEO Steve Kramer emphasized the benefits for businesses and employees—aligning with union rules and preferences for work hours. Shift Bidding automates scheduling, supports compliance with contract enforcement, and enhances employee satisfaction. Avis Budget Group has seen positive outcomes, with 92% employee adoption of WorkJam. The feature integrates with WMS platforms like UKG Pro, Blue Yonder, and ADP, and is beneficial for industries such as grocery, retail, logistics, and services.

AHLA Announces 2025 HTNG Global Technology 100 leaders

🚨 WorkJam introduces a new Shift Bidding feature, enhancing scheduling in unionized workplaces by aligning shifts with union rules and employee preferences. Steve Kramer, CEO, emphasizes the balance of control and compliance, benefiting both employees and businesses. Avis Budget Group's adoption leads to 92% active employee use, reduced turnover, and streamlined operations. Shift Bidding integrates with WMS platforms such as UKG Pro, Blue Yonder, and ADP, ensuring fair and efficient scheduling. The grocery, retail, logistics, and service industries, in particular, are positioned to benefit from improved scheduling compliance and employee engagement.

2 min

WorkJam Launches Shift Bidding to Simplify Scheduling and Ensure Compliance in Complex Frontline Work Environments

📈 WorkJam introduced Shift Bidding, enhancing scheduling in unionized workplaces. CEO Steve Kramer highlighted the feature's ability to align schedules with union rules and employee preferences. Avis Budget Group is effectively using Shift Bidding with over 92% of their employees on WorkJam. The solution integrates with WMS platforms like UKG Pro, Blue Yonder, and ADP, and includes a Seniority Engine for fairness. The feature aims to reduce turnover, increase productivity and sales, and improve employee satisfaction.

2 min

Fires devastate the Los Angeles restaurant community

This article was written by NRN. Click here to read the original article Wildfires raging in the Palisades and Eaton areas of Los Angeles since Tuesday morning have already scorched…

Epson Partners with Kitchen Armor to Further Enhance its TrueOrder Kitchen Display Solution

📱 Custom Travel Solutions launched an AI-Powered Booking Reconfirmation Tool designed for membership organizations and loyalty programs. This service, already live, automates booking confirmations using a system that mimics human voice and integrates with CMS via API for real-time updates. It can handle increased booking volumes, navigate through phone systems for hotel reservation confirmations, and log details like a reconfirmation at 9:03 AM on December 12, 2024, for a stay on January 2, 2025. The tool optimizes resources and improves operational efficiency and guest experience. Mike Putman, CEO & Founder of CTS, highlighted the tool's ability to enhance booking accuracy and set a new efficiency standard in the travel industry.

NRF News: Epson Introduces New Thermal Receipt Printer

📡 Custom Travel Solutions launched an AI-Powered Booking Reconfirmation Tool designed to automate the hotel booking reconfirmation process. This technology, which uses a human-like AI voice, interfaces with hotels to verify reservations, automatically logging details via API into a CMS. It can make up to three calls to confirm bookings and optimizes call timing for higher success rates. This newly released service aims to increase operational efficiency, reduce errors, and improve the guest experience for its users in the travel industry. Mike Putman, CEO & Founder, emphasizes that it addresses booking pain points and sets new industry standards for efficiency and scalability.

6 min

Hotel Tech Trends to Watch Out for in 2025

🏨 In 2025, AI is predicted to revolutionize hospitality by automating tasks like reservations and staffing, enhancing personalized service without replacing human interaction. Technologies such as AR/VR, digital keys in wallets, and contactless services will increasingly shape guest experiences. Hotels are expected to use tech for asset monetization and diversify revenue streams. Loyalty programs will evolve into personalized experiences, and payment flexibility will drive loyalty. Enhanced in-room entertainment and robust cybersecurity will also be prioritized, with blockchain potentially securing data exchanges. 🏨

3 min

How Smart Kitchen Equipment is Revolutionizing Restaurant and Hotel Operations

🔌 Smart kitchen appliances improve restaurant and hotel operations by automating tasks, reducing prep time with devices like robotic fryers, and allowing for voice control via platforms like Amazon Alexa and Google Assistant. They provide energy and cost savings through efficient designs, predictive maintenance, and reduced waste. Smart tools enhance food quality and safety, ensuring precision cooking and supporting HACCP compliance. Data-driven insights from connected devices inform inventory management and operational efficiency, while enhancing customer experiences by accelerating meal prep and offering personalized options.

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