Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Hapi CEO, Luis Segredo, Named Chair of the 2025 AHLA Global Technology 100

📍 Hostaway's 2024 STR Market Report shows property managers' top challenge is growth and scaling, overtaking technology concerns. Climate-related issues emerged significantly, being mentioned 24 times more than the previous year, accounting for 8% of surveyed managers' concerns. Economic volatility dropped out of the top eight concerns. Over half of the managers now employ AI in daily operations, with dynamic pricing increasing by nearly 45%. The report surveyed over 300 managers from 51 countries, indicating a shift towards operational resilience and adaptability.

Dutch Bros Coffee Taps Former Retail Exec for Chief Technology and Information Officer

💾 AVANT-Hospitality Solutions, part of Oracle PartnerNetwork, announced AVANT-Owner, an operational management system with robust accounting for condo properties, is now available on Oracle Cloud Marketplace. The solution integrates with OPERA Cloud through Oracle Hospitality Integration Platform, utilizes APEX reporting tools, and runs on Oracle Cloud Infrastructure (OCI), offering scalability, security, and high performance. Felicitas Sarciat, CEO of AVANT, emphasizes the ease for Oracle community customers to benefit from AVANT-Owner in meeting ownership management needs.

Domino’s Latest Promo Leverages Loyalty

📈 Hostaway’s 2024 STR Market Report, surveying 300+ property managers in 51 countries, reveals growth and scaling as the top challenge, replacing technology concerns. Cleaning/maintenance ranks second. Climate-related worries spiked, mentioned 24x more than last year, accounting for 8% of responses. Economic volatility fell from fifth place and is no longer a top-eight concern. AI adoption and dynamic pricing soared, with a 45% increase in use for decision-making and strategy. The industry is shifting focus to adaptability and resilience against environmental changes.

Workstream Partners With Nadeem Bajwa’s BE Solutions

📈 Hostaway's 2024 STR Market Report surveyed over 300 property managers across 51 countries, revealing growth and scaling as the top challenge, overtaking technology concerns which fell to sixth place. Climate-related issues saw a significant increase, mentioned 24 times more than the previous year and representing 8% of concerns. Economic volatility dropped out of the top eight challenges. More than half of managers now use AI, and dynamic pricing popularity increased by nearly 45%.

REPORT: Restaurants Gift Card Sales Peaked Early on Thanksgiving Weekend

🎁 Starbird, a super-premium fast food concept, partners with Mehta Investment Group for a franchise development agreement to open 17 new locations in Washington state by 2025—15 in Seattle, 2 in Spokane. This follows Starbird's first expansion outside California, with seven locations planned for Denver through Whiplash Holdings. Starbird boasts an Average Unit Volume (AUV) of $4.1 million. Franchise candidates require a net worth of $3 million, liquid capital of $1 million, with investments ranging from $1,138,074 to $1,588,963.

1 min

What Hotels Can Learn from Portland’s Immersive Art Experiences – Teddy Albertson

🏨 Portland's hospitality industry examined: insights from Teddy's career, the city's 5-year evolution, the concept of "public joy", and future potential collaborations with creatives like Mike. Timestamps reveal key discussion segments: Introduction (00:00), career story (03:54), business skills in hospitality (07:50), Portland's changes (10:31), creating joy (17:24), its value (22:01), artist collaboration (29:31), future actions (35:22), and creativity's efficiency (38:34).

Preparing QSRs for a Digital-First Future: Best Practices for Leveraging Data and AI in 2025

📊 Quick Service Restaurants (QSRs) are enhancing operational efficiency and customer satisfaction by integrating AI-driven technologies such as Fingermark’s Eyecue. Eyecue employs AI and computer vision to offer real-time alerts, improve managerial decision-making, and adapt to both peak and off-peak hours. VoiceAI, another innovation, adjusts engagement strategies dynamically, focusing on speed during busy times and high-margin upsells during quieter periods. Additionally, Eyecue's daily “catch-me-up” summaries provide essential performance metrics for ongoing operational improvements, preparing QSRs for a resilient and adaptive future.

3 min

From Manual to Machine Learning: Workforce Planning’s Next Chapter

🔧 AI-driven solutions enhance workforce planning by automating tasks, providing predictive analytics, and improving decision-making. AI can predict staffing needs by analyzing historical data, such as employee performance and turnover rates, to forecast demand and workforce shortages. It automates skill matching and recruitment by using machine learning to assess job candidates, track employee skills, and identify reskilling opportunities. AI-powered tools create optimized schedules, adapt to shifts in required competencies, and accommodate flexible work arrangements. Real-time data processing enables quick responses to demand spikes or market changes, and AI can reduce bias by making decisions based on objective data. The future of workforce planning includes hyper-personalization of employee development, integration with robotics, and AI-driven workforce planning-as-a-service.

3 min

Hostaway Report Reveals STR Property Managers Care More About Growth, Extreme Weather than Tech

🍕 Bikky, a customer data platform, partnered with Haven Hot Chicken, a multi-unit restaurant brand founded in 2020 that opened its ninth location in summer 2023. Haven Hot Chicken, recognized for rapid growth in the state and country, uses Bikky to track guest behavior across all locations and make data-backed decisions. President and Co-Founder Jason Sobocinski emphasized Bikky's role in providing insights for menu choices and real estate evaluation for upcoming expansion plans, with the brand aiming to double store count next year. Bikky aids in marketing precision and demographic analysis for future site selection, crucial for Haven's 2025 goals amidst changing economic conditions.

3 min

Transforming Guest Experience: The Shiji ReviewPro Success Story at HTL Hotels

📣 HTL Hotels operates four hotels in Argentina, focusing on operations, sales, guest satisfaction, and cost management. Shiji ReviewPro, implemented by collaborating with Tecnohotel's General Director Osvaldo Czerwiak, integrated with HTL’s Property Management System, enabling 20 types of automated communications. Benefits include real-time complaint resolution, strategic data reporting, informed budget planning, and enhanced remarketing strategies. The system also improved OTA ratings, increased direct bookings, and reduced costs associated with complaint resolution.

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