Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

SynergySuite Raises $12M

💸 SynergySuite raised $12 million to enhance its AI-powered restaurant platform, aiming for global expansion and innovation. Led by Oyster Capital (Dublin) and supported by First Analysis (Chicago) and Lago Innovation (Chicago), this funding supports SynergySuite's scalability, offering tools like AI forecasting and intelligent labor planning. Headquartered in the U.S., with teams in Ireland, the UK, and Montenegro, it serves brands like Pollo Campero. In 2025, it won multiple awards for innovation and customer service.

1 min

Start-Up Spotlight: Khumbu Tackles Restaurant Tech’s Most Persistent Pain: Integrations

💻 In 2021, Rahul Musunuri and Mrudula Vadlamudi launched Khumbu, a dedicated company focused on restaurant integration, spun out from their technology consultancy. Bootstrapped from inception, Khumbu aims to handle complex integrations, enabling clients to focus on growth. The name is inspired by the Khumbu region near Mount Everest, symbolizing their goal to help customers reach new heights. In 2025, Khumbu debuted at the Restaurant Technology Network's Start-Up Alley during the MURTEC Experience Matters event.

1 min

Safara Takes Aim at OTAs With New 0% Commission Platform for Independent Hotels

🍴 Vistify Inc. launched Menu Builder by vMenu, allowing restaurants to create and update menus quickly. The tool features a drag-and-drop interface, enabling menu customization in under an hour. CEO Michael Mathieu highlighted its ability to adapt to local demands without design support. Unlike complex legacy systems, Menu Builder provides a speedier, user-friendly option for replicating menus and localizing content, eliminating the need for external designers and custom code in fast-paced QSR environments.

1 min

IRIS and Travel Curious Team Up to Turn Digital Directories into Experience Hubs

🍴 Vistify Inc. launched Menu Builder by vMenu, allowing restaurants to create branded, dynamic menus quickly. Operators can update and publish menus in under an hour, adapting to local demand without tech support. CEO Michael Mathieu highlights its real-time update deployment and brand consistency, transforming the Quick Service Restaurant (QSR) environment. The tool's intuitive interface allows custom fonts, logos, and visuals, offering a faster solution compared to legacy systems that relied on external designers and custom code.

5 min

The Secret to Winning Guest Loyalty in Tribal Casinos

🎲 Younger generations, especially Gen Z and Millennials, now shape casino expectations. Over 80% of them prioritize non-gaming amenities like bars and spas. Tribal casinos are adapting by integrating systems for seamless, personalized experiences, supported by AI and machine learning. Outdated, siloed systems are being replaced with unified platforms that synchronize operations, enhance service, and boost guest loyalty and property revenue. Smart technologies simplify operations, empowering staff to personalize interactions and streamline services. Modernization is essential for competitive advantage.

1 min

How Estonia transformed visitor feedback into national action with Reviewpro Reputation

📈 Estonia achieved a +0.1% annual growth target with the Global Review Index™ (GRI) rising from 89.3 in 2022 to 89.8 in 2024. In 2023, satisfaction for museums and attractions decreased by 0.4 and 0.9, prompting targeted training for recovery by 2024 (+0.4 for museums, +0.2 for attractions). Reviewpro Reputation aggregates data from over 80 sources, enabling instant trend recognition. AI analysis helps prioritize improvements, and custom dashboards provide insights based on region, theme, and visitor type.

2 min

Estonia raises national guest satisfaction by turning guest reviews into actionable insights with Reviewpro Reputation

🏖 Estonia, August 21, 2025 – Visit Estonia improved national guest satisfaction using the Global Review Index™ (GRI) as a KPI, raising the GRI from 89.3 in 2022 to 89.8 in 2024. The initiative analyzed feedback from 254 accommodations, 357 restaurants, 76 museums, and 35 attractions. Key improvements included accommodations (+2.6%) and food services (+6.1%). In 2023, targeted recovery efforts enhanced museums (+0.4) and attractions (+0.2) by 2024. Estonia plans to implement semantic analysis tools in 2025.

1 min

International News: Marriott and Flipkart Partner to Turn Online Shopping into Global Hotel Stays

🍱 Del Taco is expanding its partnership with ezCater to boost its catering business across nearly 250 locations, with a phased rollout through 2026. This strategy targets workplaces nationwide as a key marketing channel, leveraging ezCater’s platform. According to ezCater data, 70% of employees who try a restaurant at work order again personally. Del Taco aims to introduce its flavors to more workplaces, utilizing tools like ezOrdering and ezDispatch for efficient operations.

Royalton Resorts to Launch New Adults-Only Brand in Barbados

🌴 Barbados, August 20, 2025: Royalton Luxury Resorts announced Royalton Vessence, a new adults-only all-inclusive brand, debuting in Summer 2026 as Royalton Vessence Barbados. Located on Barbados' Platinum Coast, this resort features locally inspired artwork, glow-lit pools, digital detox spaces, and a holistic wellness program. Royalton Vessence celebrates 15 years in the all-inclusive industry with curated designs, upgraded suites, and complimentary airport shuttles. The vision includes workshops and live performances, offering an elevated travel experience.

Jason Reader Joins Davidson Hospitality Group as Chief Operating Officer

🏨 August 20, 2025, Atlanta, Georgia, USA. Davidson Hospitality Group appoints Jason Reader as Chief Operating Officer to optimize operations and profitability across its portfolio. Reader's 25-year career includes leadership roles at Remington Hospitality and Pyramid Hotel Group, overseeing 20+ lodging brands. He holds a CHA from the American Hotel & Lodging Association and a B.A. in History from Trinity University. He also serves on advisory councils for Marriott, Hilton, and Hyatt.

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