Posts by author
Tony Loeb
2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
Shiji Daylight PMS recognized as fastest growing PMS in IDC MarketScape Research
📈 Shiji, a global hospitality tech leader based in Berlin, achieved the fastest growth in the past three years, thanks to Daylight PMS. As of August 25, 2025, Shiji ranks third in the global PMS market, serving over 91,000 hotels worldwide. Daylight PMS advanced from “Contender” in 2022 to near “Leader” status, reflecting strong hotel adoption. With support centers in major regions, Shiji enhances scalability and compliance for hoteliers globally.
Share
Chipotle Launches Small Group Meal Option
🍽 Michelle Chin and Jerrold Wong join Applebee’s C-suite as Chief Marketing Officer and Chief Operations Officer on September 2 and September 15, respectively. The brand, reporting increased Q2 traffic and sales, aims to enhance guest experience, expand menu innovation, and boost marketing. Chin, with over 20 years in marketing at Starbucks, Godiva, and Unilever, will lead Applebee's marketing strategy. Wong, with hospitality leadership experience, will focus on restaurant performance and growth.
Share
Applebee’s Adds Two Industry Vets to C-Suite
🚀 SynergySuite has raised $12 million to enhance its AI-powered restaurant platform, focusing on global expansion and innovation. The funding was led by Oyster Capital in Dublin, with support from First Analysis and Lago Innovation in Chicago. Founded in Dublin, now US-based, SynergySuite serves brands like Pollo Campero. In 2025, the company earned multiple awards for its innovative impact. The platform integrates with POS, payroll, and vendor systems, optimizing operations across locations and franchise networks.
Share
ASSA ABLOY Acquires SiteOwl
💻 In 2024, SynergySuite raised $12 million, led by Oyster Capital (Dublin), with contributions from First Analysis (Chicago) and Lago Innovation (Chicago). The funding supports global expansion and product innovation for its AI-powered platform for restaurant operations. The platform helps optimize labor, reduce waste, and improve profitability across thousands of locations. Founded in Dublin, SynergySuite is headquartered in the U.S., and is used by brands like Pollo Campero. In 2025, it received awards for innovation and customer service.
Share
International News: Agoda Deploys AI to Instantly Answer Traveler Questions About Hotels
🚀 SynergySuite raised $12 million to expand its AI-powered restaurant platform. The funding, led by Oyster Capital in Dublin with support from First Analysis and Lago Innovation, will support global growth and product innovation. The platform offers real-time inventory tracking, AI forecasting, labor planning, and more, enhancing operational efficiency for brands like Pollo Campero and Tropical Smoothie Cafe. In 2025, SynergySuite earned multiple awards for innovation and customer impact, solidifying its industry leadership.
Share
Chipotle Pilots Drone Delivery in Texas
🚀 SynergySuite raised $12 million to expand its AI-powered restaurant platform, with funding led by Oyster Capital in Dublin and support from First Analysis and Lago Innovation in Chicago. The funds will enhance global expansion and product innovation. SynergySuite, based in the U.S. and Dublin, supports brands like Pollo Campero and Tropical Smoothie Cafe across thousands of locations, offering AI solutions for inventory, labor, and more. In 2025, it won multiple awards for innovation and customer service.
Share
When Frying is Central to Restaurant Operations, Oil Management Data Makes Profits Sizzle
🍽 Maximize oil life by flagging early oil disposal. Reduce waste and costs through preventive maintenance, enhancing fryer up-time and reducing repair expenses. Advanced analytics address customer complaints by ensuring compliance with oil standards. Enterprise-wide benchmarking compares oil use and fryer maintenance across locations, helping identify top and bottom performers. Powerhouse Dynamics’ IoT platform connects over 50,000 pieces of equipment in 15,000+ locations, providing insights and control for consistent operations. Contact Jay Fiske for more information.
Share
Deepfakes at the Front Desk: Here’s What Hotel Leaders Should Do Next
💻 In Q1 2025, deepfake-enabled fraud cost businesses over $200 million. AI makes real-time voice and video impersonation easy, challenging traditional defenses. Despite this, only 6% of hotels see deepfakes as a significant risk. In 2025, 40% of executives faced deepfake attacks, with AI fraud losses in the U.S. projected to reach $40 billion by 2027. Nearly half of hotel leaders worry about data breaches, yet many lack training. 42% see third-party systems as the top cyber risk.
Share
Shiji Daylight PMS selected by MGM Grand Paradise to power operations at two of Macao’s most iconic resorts
Partnership brings Shiji’s next-generation cloud PMS to MGM Macao and MGM Cotai, strengthening operational excellence and guest experience. BEIJING, China, August 19 – Shiji, the global hospitality technology leader, is…
Share
