Travel Weekly Group Ltd

🌐 Selectour, France's top independent travel agency network, is deploying Kleio's conversational AI across 300 branches and online platforms to enhance customer interaction. With 4,000 advisors, the AI aids efficiency and recommendation relevance. Integrated with OpenAI, Gemini, and others, it handles 80,000 products in real-time. AI agents Lisa and Alex focus on customer and sales team engagement. This initiative is part of a strategy to optimize sales conversion and meet customer expectations.

📰 Eventiz Group, which acquired the Travolution brand in October, plans to merge it with TOM.travel to create a French-language version. Frédéric Vanhoutte, the president of Eventiz, emphasizes the global need for innovation and technology in travel. The collaboration with Jacobs Media will intensify in the coming months, enhancing the European voice in travel tech and tourism. The merger aims to provide solutions that transcend specific markets.

🛫 GoNexus Group closed its 2024-2025 fiscal year in September with "historic" growth. The company served 7.4 million customers, showing an 8% increase in transported passengers (6.25 million) and 511,000 excursion bookings. New destinations include Las Vegas, Mexico City, and more. The launch of the NexusTours App and AI tools improved customer sentiment by 12% and conversions by 7%. Plans for 2025–2026 include expansion into Europe, the US, Canada, and Latin America.

🚄 Trainline, UK, announces new app features to improve rail disruptions, anticipating end-of-year delays. Travel Forecast provides advance delay/cancellation alerts. Real-time train locations via Signalbox. 18 million users enhance forecasting. Delay Repay alerts customers for compensation, with £1 million processed during summer beta. New AI-powered Travel Assistant and Train Swap feature offer easy train changes. Nina de Souza highlights the commitment to enhance customer rail journeys. These updates align with Trainline's "The way to train" vision.

📱 Hospitality platform IRIS reported a 42% increase in mobile orders over the past year across 2,000 hotels globally. The top five countries using mobile orders are the US, Canada, the UK, Australia, and Japan, with in-room dining and other outlets popular. Hotels benefit from a 10-minute reduction in wait times. Notable orders include a single $1,500 in-room order and a $500 grocery order. Mobile ordering boosts revenue and guest satisfaction, meeting diverse guest needs.

🛫 Corporate travel is surging, according to Navan's 2026 report, with 90% viewing it as essential, up 8% from 2025. Key reasons include deal-closing. A jump to 76% trust AI for T&E tasks, up from 59% in 2024. 88% of managers see savings with New Distribution Capability. Interest in all-in-one T&E solutions rose to 77% from 66% in 2024. 80% book off-platform, while 77% find current tools lacking.