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Monette Canawin

283 posts
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  • 4 min

Executive Housekeeper Audrey Goh Leads a 160-Person Team at Honolulu's 453-Key Halekulani Hotel Since 1991

🏨 Audrey Goh, Executive Housekeeper at Honolulu's Halekulani since 1991, manages over 160 housekeepers. The pandemic caused 50 departures, leading to innovative recruitment. Despite high expectations, Halekulani fosters a family-like culture, ensuring high performance. Housekeepers, often with limited English, receive language training. Wages are competitive, and the team rarely loses members over pay. Audrey, who sees her team as family, finds joy in their success. She equates her role to a mother's, never considering retirement.
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Effective Pre-Arrival Communication Enhances Guest Experience and Increases Revenue Through Targeted Upselling

📱 Effective pre-arrival communication enhances the guest journey, reinforces brand identity, and boosts revenue through targeted upselling. Missteps, like fragmented or irrelevant messaging, can create friction and damage your professional image. To maintain guest confidence and ensure a smooth transition from booking to check-in, avoid these common communication pitfalls.
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  • 13 min

Hotel Wellness by 2035 to Focus on Nutrition, Sleep, and Environmental Quality Over Traditional Indulgent Spa Services

🍴 2015, wellness trends like red light therapy and meditation were niche. Shifts by 2035: refined sugar likened to narcotics, ultra-processed foods scrutinized, and artificial sweeteners linked to health issues. Seed oils seen as harmful, while artificial additives in oat milk and non-organic bananas criticized. Microplastics in tea bags and potential harms in non-food items like mouthwash and sunscreen highlighted. Hotel wellness is moving towards nutrition and environmental quality, focusing on reducing inflammation and metabolic health.
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Up Hotel Agency Wins Three Awards at 2025 Web Marketing Association WebAwards for Excellence in Web Design

🏆 Up Hotel Agency wins three awards at the 2025 Web Marketing Association WebAwards. Recognized in the "Hotel & Lodging Standard of Excellence" and "Outstanding Website" categories, they showcased their digital design expertise. Winning projects include Montcalm Collection and The Newman. The WebAwards, established in 1997, are a prestigious competition judged on design, innovation, and usability. Up Hotel Agency acknowledges their team and clients for contributing to their success. Awards details are available at the WebAwards website.
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Starbucks and Pizza Hut Revive Nostalgic Designs to Reconnect with Customers

🍔 McDonald's CEO faced criticism after a cringeworthy video while eating a burger, despite a 10% Q4 2025 revenue increase, reaching over $6.85 billion. Sweetgreen struggles as salad prices rise from $9 in 2020 to $14 in 2026. Starbucks, under Brian Niccol, revives nostalgia with iconic chairs. Pizza Hut brings back its classic restaurant aesthetic, attracting nostalgic customers. Chipotle's original chairs are now collectibles, selling for $100 each.
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  • 24 min

Marriott's Postcard Cabins Achieve 80% Bookings via Marriott.com by Tapping into Outdoor Travel Demand

🏨 2026 Hotel Equities Leadership Conference in Las Vegas attracted nearly 1,000 attendees, emphasizing the theme "Transforming Together". Key discussions included Marriott's integration of Postcard Cabins into their outdoor collection, targeting travelers aged 25 to 45, and emphasizing short-term bookings. Revenue optimization was highlighted, with analytics and AI being leveraged to gain market insights. The contactless experience of Postcard Cabins, offering guests a unique, nature-focused stay, has been well-received, with 80% of bookings now coming from marriott.com.
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  • 1 min

20% of Guests Prefer Offline Booking, Emphasizing the Need for Efficient Front Desk Strategies

💻 Today, 80% of travelers prioritize booking entirely online, leaving 20% who still opt for offline methods. The front desk experience is crucial for these guests, as it can significantly influence their impression of a property. Understanding and improving this interaction can enhance guest satisfaction and ensure a positive reputation for accommodations.
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  • 1 min

EMEA Hotel Market Sees Strong Performance Amid Rising Operational Costs, Reports HotStats Analysis

🏨 EMEA's hotel market saw a strong performance with rising costs reported. In the first half of 2023, the market experienced growth due to increased travel demand. However, operational costs surged, impacting profits. Notably, occupancy rates rose by 5% year-on-year, reaching 75%. Revenue per available room (RevPAR) increased by 10%, but labor costs escalated by 12%, challenging profitability. These trends highlight the balance between harnessing demand and managing expenses in the hospitality sector.
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