Posts by author

katherinedoggrell

818 posts
View Post
  • 4 min

Hotel Marketing Evolves with Technology, Personalization, and Social Media for Sustainable Business Growth in 2023

🏨 Leveraging digital platforms like Tripadvisor, hotels can enhance visibility and trust through user-generated reviews. Personalized digital strategies, driven by big data and analytics, allow for targeted marketing. Mobile technology and augmented reality tours enhance guest interaction. Cultivating loyalty programs and local partnerships boosts growth and customer retention. Social media platforms, such as Instagram, are crucial for engagement, showcasing unique offerings, and fostering community. Personalization, driven by AI, ensures tailored guest experiences, enhancing satisfaction and loyalty.
View Post
Share

Interview with Stefano Cuoco: Miramis CEO Discusses Italian-Swedish Hospitality Fusion and Entertainment's Role in the Future

🏨 Hosted by Adam Mogelonsky, Hospitality Net’s Brand Insiders, this video series explores innovative hotel brands. Featuring Stefano Cuoco, CEO of Miramis Hospitality, the interview lasts one hour. Watch or listen on Hospitality Net to discover Cuoco's insights on blending Italian and Swedish influences in hospitality. The full video is available [here](https://www.hospitalitynet.org/podcast/4133088/stefano-cuoco-of-miramis-on-blending-italian-soul-with-swedish-precision-and-why-hospitalitys-future-is-entertainment).
View Post
Share
View Post
  • 2 min

Akia's AI Guest Messaging Platform Stands Out at Industry Event, Automating Full-Time Work for Small Operators

🤖 At a hospitality tech event in San Antonio, AI solutions like Akia and Alexa+ took center stage. Akia centralizes guest messages and automates queries, saving significant staff time. Amazon’s Alexa+ enhances guest experiences with in-room screen devices for service requests. Cleaning robots, deployed in thousands of rooms, assist housekeeping by vacuuming, improving efficiency in understaffed environments. The event concluded with a two-and-a-half-hour networking cruise on the San Antonio Riverwalk.
View Post
Share
View Post
  • 1 min

User Praises New Travel Booking Tool, Odessia, for Fast and Convenient Hotel Reservations Despite Initial Glitches

📅 In June 2026, while attending a conference, I used a new travel booking tool. Although it had some glitches like adding transportation via mobile, payment and reservation were seamless. The hotel had my reservation ready, surpassing typical OTA efficiency, and I enjoyed a great stay. Rating: Good+. The next goal is to utilize tools like Odessia to attract our ideal guests. Stay tuned for next week's newsletter covering conference highlights on AI, marketing, and more.
View Post
Share

Hospitality Leaders Often Struggle After Promotion Due to Lack of Proper Coaching and Leadership Training

📖 June 16, hotel-online.com, hospitality leaders face challenges post-promotion, struggling with team management, accountability, and guest experience consistency. High expectations, lean staffing, and turnover exacerbate issues. Coaching is key, bridging operational demands and leadership skills. Organizations often fail to prepare leaders, resulting in burnout and inconsistency. Addressing this through coaching improves confidence and retention, ultimately boosting business performance. Rob Spooner, a seasoned HR executive, emphasizes developing leadership to enhance service and culture.
View Post
Share

UK Restaurants Achieve 4.0% Growth in Delivery and Takeaway Sales in May, Best in 18 Months

Here is the summary you requested: 🍴 In May, restaurants in Britain saw their best organic growth in delivery and takeaway sales in 18 months. The NIQ Hospitality at Home Tracker reported a 4.0% increase compared to May 2025. This surpasses the current inflation rate measured by the Consumer Prices Index. The uptick follows four months of sub-inflation growth and marks the highest performance since November 2024.
View Post
Share