Posts by author

Andrew Paul

817 posts
Shiny metallic 3D numbers forming '2023' on a black pedestal against a dark grid background.
View Post
  • 6 min

HITEC 2026 Highlights AI Governance and Orchestration Tools as Key to Hospitality Technology's Next Phase

📊 HITEC 2026, San Antonio. Key focus: AI orchestration in hotels. Introduction of Agent Management Platforms (AMP) for AI governance and token spend optimization. Highlight on loop and harness engineering for self-improving AI workflows. PMS evolving into AI-native operating systems with starting costs at $200/month. Emergence of Guest Success Management Systems (GSMS) for personalized guest experiences. AI governance now crucial for managing costs and permissions across multiple AI tools. The future involves integrated, predictive, and efficient AI-powered hotel management systems.
View Post
Share

Myma.ai Enhances Hotel Operations with AI-Powered Guest Experience Platform for Communication, Concierge Services, and Bookings

💻 David Thompson, CEO, and Andy Dharmani, CTO, of Myma.ai, discussed their AI-powered guest experience platform in an episode of GAIN Momentum Podcast. Myma.ai focuses on enhancing hotel operations by automating guest communication, concierge services, and bookings. This solution helps hotels boost operational efficiency, guest satisfaction, and direct revenue. Listen to the full episode [here](https://gainmomentum.transistor.fm/episodes/unlocking-time-and-energy-with-automated-communications-with-david-thompson-andy-dharmani).
View Post
Share
Turquoise pool with wooden loungers, thatched-roof huts, orange umbrellas, and dense palm trees with mountains in the distance.
View Post
  • 26 min

Genna Panagopoulos of Minor Hotels Discusses US Expansion, Wolseley Hotel Launch, and Upcoming Projects on Podcast

📅 2026 will see the Independent Hotel Show in Miami. Genna Panagopoulos, VP of Development at Minor Hotels, discussed the event on Suite Spot. She highlighted recent successes, including the launch of 12 brands and the upcoming Wolseley hotel in New York (2024), Anantara Turks and Caicos (2029), and Miami (2030). The focus is on experiential travel and expanding Minor's footprint in North America with strategic development and innovative hospitality concepts.
View Post
Share
Tropical resort at sunset with an infinity pool, palm trees, and a seaside villa.
View Post
  • 2 min

Micro-Resort Strategy: Prioritize Unique High-Revenue Units Over Quantity for Sustainable Success

🏖️ In the US, a resort with 10 units features one standout cabin priced at $1,000+ per night, two units at $400-$750, and seven units at $150-$300 with 50% occupancy. The standout unit attracts guests, driving revenue and discoverability. Success hinges on unique, high-revenue accommodations rather than numerous average units. Prioritize revenue targets over unit count to avoid market saturation and competition. Opt for unique builds offering unparalleled experiences.
View Post
Share
Resort-style pool area with a wooden deck, cushioned lounge chairs, and a thatched building overlooking the sea at sunset; a man stands near the pool.
View Post
  • 4 min

Virtuoso 2026 Luxe Report Highlights Shift Towards Independent Luxury Hotels and Meaningful Travel Experiences

🏨 The 2026 Virtuoso Luxe Report, with 2,485 responses from over 50 countries, highlights a shift in luxury travel preferences. Independent luxury hotels are favored for their character and unique experiences. Nearly half of advisors anticipate a slight business increase, while 18% foresee significant growth. Examples include Eha Retreat in Estonia and Golden Rock Inn in Nevis, which embody cultural immersion and slower, meaningful travel experiences. The trend underscores a move towards discerning choices over excess.
View Post
Share

Ipsos Research Highlights Storytelling's Impact on Improving Hotel Advertising Performance and Consumer Engagement, Says Matthew Gavin

📖 Matthew Gavin, director at Ipsos, emphasized during a HOSPA and Hotel Marketing Association webinar that storytelling over selling improves hotel advertising. Research indicates creative storytelling enhances ad memorability, strengthens brand relationships, and influences consumer behavior. Gavin highlighted a "creativity gap" in current strategies.
View Post
Share
Beige stone government building with a circular seal and the word GOVERNMENT along the facade, blue sky behind and trees in the foreground.
View Post
  • 4 min

HITEC 2026 Highlights Need for Agent Management Platforms to Govern AI Operations in Hotels

💻 HITEC 2026 in San Antonio revealed AI's growing role in hotels, with discussions shifting from basic tools to governance. Hotels manage diverse AI workflows, necessitating an Agent Management Platform (AMP) for oversight. As AI tasks multiply, token costs will become a significant operating expense. Managers will transform from task overseers to decision architects, leveraging loop engineering. The “winners” will optimize AI operations, focusing on agent roles, costs, and performance to drive business success.
View Post
Share