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Posts by author

Monette Canawin

784 posts
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  • 6 min

Storey Hotel Management Boosts Direct Bookings by 50% Using Email Microsegmentation and Timely Campaigns

  • Monette Canawin
  • 3 March 2026
📧 Jonathan Holcomb, VP at Storey Hotel Management Group, shared strategies to combat email fatigue affecting hotel marketing. In the Bay Area, Chicago, Anguilla, and Fiji, his team uses email microsegmentation, leveraging a CRM to create over 50 targeted marketing journeys. This approach personalizes emails based on guest data, improving open rates and conversions. Timing is crucial; effective campaigns involve sending emails at strategic intervals, considering guest context to maximize engagement and reduce cart abandonment.
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The Secret I Learned at New Media Summit

  • Anastasia Tara
  • 3 March 2026
This post was originally published on this site. Let’s apply this quickly to vacation rentals. In our case, it is when someone books the property, the moment they make the…
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National Minimum Wage checks are increasing – are you prepared?

  • katherinedoggrell
  • 2 March 2026
This post was originally published on this site.HMRC is stepping up checks on National Minimum Wage (NMW) compliance, and even small mistakes can lead to hefty fines and reputational risk.…
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Top Web Design Trends That Emerged in 2025

  • Alex Sahota
  • 2 March 2026
💻 In 2025, web design evolved towards user experience and sustainability. Dynamic color systems adapted to lighting, while motion-driven interfaces prioritized subtlety over flashiness. AI tools aided design but required human judgment for nuanced results. Asymmetry became purposeful, and minimalism focused on essential functionality. Organic shapes added warmth, and sustainability influenced UX by reducing digital impacts. These trends emphasized thoughtful, responsible design, enhancing both user satisfaction and business performance.
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  • 7 min

Leading North American Hotel Wellness with Marriott’s Suzanne Holbrook

  • Monette Canawin
  • 2 March 2026
💪 Suzanne Holbrook, Marriott's Head of Global Spa, Fitness, and Wellness, is revolutionizing hotel wellness globally with innovative technologies. By 2030, the global spa industry is forecasted to grow from $95 billion in 2021 to over $185 billion. At The Ritz-Carlton Spa, Amelia Island, services like TheraLight 360 and Mind Sync Mediation offer advanced wellness experiences. The JW Marriott Parq Vancouver's Serene Escape Package includes multisensory treatments, reflecting a shift towards results-driven wellness beyond traditional spa offerings.
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Airbnb's Structural Challenge: Enhancing Guest Experience by Managing Its Own Properties

  • Mathias Coudert
  • 1 March 2026
📰 Airbnb's Milan Olympics video featuring the Jamaican bobsleigh team highlights a brand paradox; their impeccable branding contrasts the frequent complaints about their stays, as they lack control over the guest experience. Airbnb might need to manage their own properties to assure quality. Meanwhile, Monologue by Every introduces a voice-to-text app enhancing mobility for hotel GMs, emphasizing either AI-driven automation or augmentation. Rising surveillance in hospitality, like Meta glasses, threatens staff privacy but could preserve vital operational knowledge.
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Diamond Oaks Ranch

  • WebRezPro PMS
  • 27 February 2026
🌲 In Ledbetter, Texas, Diamond Oaks Ranch offers family fun with activities like a swimming pool, arcade, and baseball fields for youth tournaments. Adults can enjoy the beer garden and live music. They've upgraded to the cloud-based WebRezPro Property Management System to enhance guest experiences.
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How Can Hotels Increase Visibility in AI Search Results?

  • WRP
  • 26 February 2026
📱 AI tools revolutionize travel by enhancing discoverability and enabling direct bookings. Hotels not featured risk losing customers and revenue. Ensure your hotel is visible in AI search results to maintain brand awareness.
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195 – 2026 Hotel Equities Leadership Conference (Pt. 1)

  • Travel Media Group
  • 26 February 2026
🏨 Last week, the 2026 Hotel Equities Leadership Conference in Las Vegas attracted nearly 1,000 attendees. Greg O'Steen, Chief Development Officer, discussed strategic growth in diverse markets, including the Caribbean and Latin America. With a focus on luxury and upscale hotels, commercial strategies emphasized collaboration across sales, revenue, and marketing. Becky Vealey, SVP of Sales, highlighted the importance of tailored commercial strategies. Attendees explored growth opportunities despite challenges like rising costs and economic pressures.
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Contract caterers end strong 2025 with fourth-quarter growth of 9.0%  

  • katherinedoggrell
  • 26 February 2026
This post was originally published on this site.Britain’s leading contract caterers ended 2025 with near-double digit growth in sales, the latest Contract Catering Tracker reveals. The Tracker – which is…
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    The visibility game just got serious for hoteliers

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