Hotel Operations

🏨 Eurovision Song Contest 2025 in Basel saw a slow start with 9% occupancy and a peak of 2% on Saturday, despite expectations. Some serviced apartments maintained 90% occupancy. Meanwhile, Germany's Euro 2024 saw a 0.5% drop in nationwide occupancy, despite anticipated €1 billion tourism revenue. Prices surged by 57%, but weather and early exits impacted visitor stays. RMS played a crucial role in adapting to market shifts with strategies like adjusting minimum stays and pricing based on real-time demand.

📚 Edward Mady shares his experience of working under a demanding boss and highlights the power of staying composed under pressure. Discover insights from his new book, "Honing the Human Edge". This episode is part of the Hospitality Daily podcast, offering daily summaries and insights, available through subscription. Engage with the conversation on YouTube, LinkedIn, and Instagram. Enhance your business by sharing the episode with your team for actionable strategies.

📚 2025-06-29: Vanshikha Dhar writes on boosting direct hotel bookings via platforms. The article suggests five strategies to increase direct bookings and enhance revenue. It emphasizes using a smart booking engine to convert more guests, highlighting the significance for hotels to own their revenue. The content is available on the Hotelogix Blog, a resource for hospitality tips and trends. More details are accessible through the blog's RSS feed or the provided canonical link.

📖 Edward Mady shares insights from his career in the hospitality industry and discusses his new book, "Honing the Human Edge." This episode of Hospitality Daily offers valuable lessons and resources for listeners interested in hospitality, with options to engage further via YouTube, LinkedIn, and email subscriptions for daily summaries and insights.

📱 Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, discusses hosting royalty and celebrities by anticipating guest preferences for privacy and events with local artists. Danica Smith, from MorningStar GX, hosts the episode. Music by Bespoke Sound.

📚 77% of new hires say a strong onboarding experience is crucial for long-term retention. New employees may take up to 12 months to reach full potential, highlighting the need for a year-long onboarding process. Preboarding is vital, especially in hospitality, to bridge knowledge gaps. Blending synchronous and asynchronous learning supports tailored, efficient upskilling. Tools like Adobe Learning Manager enhance engagement through personalized plans, microlearning, and feedback. Effective onboarding aligns with KPIs, boosts retention, and fosters organizational culture.

📈 Federico Gonzalez Tejera, born in Madrid in 1964, became CEO of Louvre Hotels Group two years ago. Having previously worked at P&G, Disneyland, and Radisson, he leads ongoing transformations. Louvre Hotels Group operates about 2,000 hotels globally, employing 30,000 staff across 70 countries, managing 170,000 rooms. Key transformation lessons include daily adaptability, a clear strategic plan, fast creation of the right culture, customer focus, and strong leadership.

📣 Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares insights on scalable personalized hospitality. Hosted by Danica Smith, founder of MorningStar GX, the episode explores creating operational structures for spontaneous hospitality. Tribe Hotel, based in Nairobi, focuses on enhancing customer experience through tailored services. Music for the show is produced by Clay Bassford from Bespoke Sound, specializing in music identity design for hospitality brands.

🍴 Bret Thorn, a Colorado native based in Brooklyn, has served as Senior Food & Beverage Editor at Nation’s Restaurant News since 1999. He graduated magna cum laude from Tufts University in 1990 and studied at Le Cordon Bleu. Thorn, former president of the International Foodservice Editorial Council (2005), wrote for The New York Sun from 2005-2008. He won a 2006 Jesse H. Neal Award and authored entries in the Oxford Encyclopedia in 2012 and 2015.