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Hotel Operations

649 posts

[[ 10 ]]

How the world’s best hotels deliver exceptional customer experience

  • Automatic
  • 4 February 2025
🏠 McKinsey reveals that exceptional customer experiences in luxury hospitality stem from a culture of excellence. As of Feb 4, 2025, the emphasis is on anticipating needs and exceeding expectations rather than just lavish decor. Building this culture demands strong leadership, with leaders directly setting high service standards from day one. Empowering employees, updating guest experiences, and personal commitment are essential, leading to increased customer loyalty and long-term value.
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  • 8 min

Hotel Budget: Effective Budgeting Tips for Hoteliers

  • Martijn Barten
  • 3 February 2025
💰 A hotel budget is an estimate of revenue and expenditure over a given timeframe, crucial for financial planning. The hotel industry is part of the service sector, focused on temporary accommodation. Effective budgeting involves analyzing historical data, demand forecasting, tracking staff productivity, recognizing operational factors, accounting for incentives, comparing year-to-date performance, and estimating fixed labor attrition. Investments should be made in digital marketing, sustainable practices, and customer-first technologies. Revenue management and pricing strategies are essential to optimize income and should include KPIs such as occupancy rate, RevPAR, ADR, and ARPA. Open pricing can also enhance revenue by offering various price points. Hotel asset management is key for increasing revenue, reducing costs, and improving the guest experience.
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Engaging guests with romantic promotions

  • Automatic
  • 3 February 2025
💖 Flemings Hotels offers a Valentine's package with breakfast, flowers, and prosecco. Meininger Hotels entices with a playful 10% deal for "flirty lovebirds". Shivas Galaxy Hotel uses a GIF and countdown timer to spark urgency for Valentine's bookings. Get details at The Hotels Network. (Published on Feb 3, 2025)
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  • 1 min

Hotels as Change Agents: A GM’s Unfiltered Perspective – Kara Bartelt, The Hoxton, Downtown LA

  • Josiah Mackenzie
  • 2 February 2025
🏨 Kara Bartelt, General Manager at The Hoxton, Downtown LA, discusses hotel roles in urban revitalization, industry challenges and opportunities, and community engagement importance. Associated with Hotel Caring from the California Hotel & Lodging Association, Bartelt's insights offer actionable ideas for hospitality brands. Music by Clay Bassford of Bespoke Sound accompanies the show.
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  • 1 min

Mastering Hotel Checkout: 7 Secrets to Boost Your Travel Experience

  • Vanshikha Dhar
  • 31 January 2025
🏨 The article, "Mastering Hotel Checkout: 7 Secrets to Boost Your Travel Experience," emphasizes using 7 tips to streamline the checkout process, enhance guest satisfaction, and increase loyalty. Authored by Vanshikha Dhar and published on January 31, 2025, it aims to improve hotel operations and guest departure experience, potentially contributing to time savings and more efficient overall hotel management.
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  • 1 min

Hospitality Beyond Service: The Art of Making People Feel Welcome – Michiel Bakker, Culinary Institute of America

  • Josiah Mackenzie
  • 31 January 2025
🎉 Michiel Bakker, President and CEO of the Culinary Institute of America, featured on a podcast episode on January 31, 2025. He discussed the essence of hospitality, the difference between service and hospitality, and potential industry changes in the digital era. The episode was supported by Shiji Group, a global hospitality technology leader. Bakker recommended sharing the episode with team members to turn ideas into action, benefiting businesses and customers. Music for the show was produced by Clay Bassford of Bespoke Sound.
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  • 2 min

Hotel chefs attain new qualifications

  • Megan Carley
  • 21 January 2025
🍳 Joey Longmire-Dodd, 28, sous chef at Lancaster House Hotel, completed his 2-year NVQ Hospitality Manager Level 4. Sam Pierce, 38, first to achieve a distinction in Level 3 Senior Sous Chef apprenticeship with Babcock International. The training, supported by English Lakes Hotels Resorts & Venues and Inspiro Learning, enhanced their leadership skills, allowing them to manage shifts and plan menus. Their progress supports head chef Damien Ng. English Lakes Hotels is hiring for various hospitality roles.
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  • 1 min

Managing Hotel Staff: Best Practices for Retention

  • Vanshikha Dhar
  • 21 January 2025
🏨 "Boost hotel staff morale and retention by implementing structured onboarding, creating clear career paths, and offering competitive perks," advises an article published on 2025-01-21. The text, hosted on Hotelogix Blog, emphasizes effective management practices for hotel personnel. The post is written by Vanshikha Dhar.
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  • 1 min

How to Attract and Retain Hotel Guests : Hotel Success Tips

  • Vanshikha Dhar
  • 21 January 2025
🏨 The article "How to Attract and Retain Hotel Guests: Hotel Success Tips" by Vanshikha Dhar provides guidance on increasing hotel bookings and guest loyalty through the use of technology and highlighting unique features. The tips aim to help hotels stand out in the competitive market. The content, published on Hotelogix Blog on January 21, 2025, includes a link to the full article and its canonical version, as well as associated social media pages. The blog post emphasizes the importance of leveraging technology and building loyalty to attract more guests.
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  • 2 min

Minor Hotels expands China footprint with new Anantara resort

  • Kathakali Nandi
  • 17 January 2025
❄ Minor Hotels will debut Anantara Hotels & Resorts in Sichuan, China with the opening of Anantara Xiling Snow Mountain Chengdu Resort in October. Developed with Sichuan Dexinhousheng Enterprise Management Co., Ltd, the 111-room resort near Chengdu offers access to the National 5A Tourist Attraction and features guest accommodations from 100 to 500 square meters. Amenities include a swimming pool, spa, and an 800 square meter event space. Anantara Xiling Snow Mountain Chengdu Resort is Minor Hotels' third property in China, contributing to its target of over 200 hotels by 2026, adding to its current portfolio of 560 hotels across 57 countries.
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