Hotel Operations

As online bookings increase, the number of reservations inquiry calls decreases over time. Yet when you spend time at a busy front desk or in the reservations office, the calls continue to ring. Why? Many of those who book online still call the hotel directly to reconfirm their booking, especially if they originally booked at a third-party OTA website. Inbound reconfirmation calls occur more frequently at upscale hotels and destination resorts, where travelers are typically celebrating special occasions, traveling with large parties, and/or flying to their destinations. However, they also happen surprisingly often at all hotel types, including focused service.

When I stepped into my role as Executive Chef at Hilton Anaheim, it coincided with the largest renovation in the hotel’s 40-year history. But this wasn’t just a chance to update dining spaces or reimagine menus; it was a rare opportunity to fundamentally rethink how hotel food and beverage can engage today’s guests, drive revenue, and foster long-term loyalty.

My best sales person quits. Not for more money. Not for a promotion. Not even for a competitor.

A customer takes the time to buy a product, which could include research, visits to a store, calls to a salesperson, and many other tasks that go into a pre-purchase routine. So once they buy it, the work should be over. But sometimes it’s not. Something goes wrong, or the customer may have a question. Regardless of what it is, they are about to spend more time related to their purchase that isn’t just the actual use of the product.

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, explains why strong…

What are hotel goals? Hotel goals are strategic planning decisions that guide your property toward growth and operational excellence. They provide a vision for stakeholders, helping hotels proactively boost revenue,…

Even the most impressive property is nothing without the people who bring it to life. In hospitality, the best memories stem from human connection rather than physical spaces. Caring for…

Even the most impressive property is nothing without the people who bring it to life. In hospitality, the best memories stem from human connection rather than physical spaces. Caring for…

Despite global economic pressures, both business and leisure travel continue to grow, with global tourism rising five percent in the first six months of 2025. Amidst that growth, the sector is becoming increasingly competitive as more destinations seek to boost their economies and create jobs through tourism.

Forbes Travel Guide ("FTG"), the global authority on luxury hospitality, today announced the 2025 Hotel Icons List, recognizing 23 legendary Five-Star hotels.