Hotel Operations

📱 In a 2024 survey commissioned by Mews and conducted by OnePoll, 80% of travelers are open to hotels with automated front desks or self-service kiosks, with 40% preferring digital check-in methods. The poll involved 2,000 participants, split evenly between travelers and hotel workers. Key hotel features desired by travelers include in-room smart devices (43%), keyless entry (34%), and mobile room entry (27%). Additionally, 29% of employed Americans worked remotely on vacation without informing their bosses, with 52% using vacations as an opportunity to work remotely. The survey, held between January 30 and February 8, 2024, also revealed 48% of respondents extend work trips for leisure, with 83% of hotel workers finding them easy to cater to.

📊 In the restaurant and hospitality industry, a POS system must be efficient, integrated, and aligned with sector needs, emphasizes Tom Seeker, former CIO/CTO of Earl Enterprises. Small operators often prefer an all-in-one system with key functions built-in, while larger chains look for deep integration with specific solutions, notes Skip Kimpel of ConStrata Consulting. Accurate data and reliable support are vital for operational decisions, with proper setup and continuous support being essential for data integrity. Lee Holman, IHL Group, recommends a POS with microservices architecture, cloud-based updates, robust order management, and payment options, as well as user-friendly UI, multi-language support, and mobile adaptability.