Hotel Operations

📰 98% of consumers read online reviews for local businesses, 76% find them important for travel choices (BrightLocal, 2024). 59% won't use a business with under 20 reviews (BrightLocal, 2024). Responding to reviews increases the likelihood of business use by 41% (BrightLocal). 69% of consumers wrote a review when prompted by the business. Utilize high-season reviews to improve SEO, service, and online reputation. 94% avoid businesses after reading negative reviews, emphasizing the importance of addressing criticism.

📈 Planday, a shift scheduling software from Xero, has announced the addition of Sasha Bilton as interim CTO, Pushpa Reddy as CPO, and Marc Stewart as VP of Operations and Strategy. Key statistics include 85% of hospitality employees suffering poor mental health in the past year and 67% believing more shift notice would improve their lives. Reddy's prior work at the BBC led to a 10% annual increase in weekly users. Stewart comes from Xero, having expanded operations across the UK, Canada, and the US. These leaders aim to enhance workplace flexibility and mental wellbeing.

🍴 Tim Meyers, formerly of NYC culinary giants like Eleven Madison Park, opened Field Guide in Williamsburg, Brooklyn on November 1. Partnered with wine director Mackenzie Khosla, the 60-seat restaurant showcases central New York flavors with complimentary sourdough rolls and cultured butter from Meyers’ hometown in Chenango County. The opening menu features four main courses, such as rainbow trout and beef filet, accompanied by a selection of global wines and creative cocktails. Field Guide aims to create a warm, welcoming atmosphere with a distinctive approach to dining in a competitive neighborhood.

🍽 The Women’s Foodservice Forum’s annual Leadership Development Workshop concluded last week at Coca-Cola’s HQ in Atlanta. Key speakers included Courtney Ramsey and Candace Doby. The event, largest in this year's series, emphasized professional growth, courage, and leveraging one's "superpower" for collaboration and productivity. Panelists, like CFO Kate Jaspon and VP Tanika Cabral, advised on overcoming imposter syndrome and embracing risk and change for women in the workplace.

📢 Joli Barfield, founder of New York City Women in Hospitality, shared her story and insights on Dec. 1, 2024. The episode focused on the importance of genuine relationships in hospitality success and the organization's adaptation during the pandemic. New York City Women in Hospitality hosts activities and networking events, providing advice for starting similar organizations. The episode is sponsored by Roomza, offering a pilot program with a free Hotel Personalization Starter Kit featuring Dyson and Theragun equipment.

📖 Joli Barfield, Cluster Director of Learning at Montage International, discusses burnout management in the hospitality industry on Nov. 2, 2024. The episode focuses on the prevalence of burnout, strategies for mental and physical health, and the importance of disconnecting from technology. Tips include finding creative inspiration, understanding workplace history, and the role of meditation. Roomza supports the episode, offering a pilot program with a free Hotel Personalization Starter Kit, including Dyson and Theragun equipment.

📢 The hospitality staffing market is projected to grow at a 6.9% CAGR from 2022 to 2032, from $971.3 billion to over $1,880 billion. Effective hospitality management involves hiring staff with customer service skills for various roles in accommodation, food, travel, and entertainment sectors. Recruitment strategies include offering competitive salaries, career growth, positive culture, and good working conditions to attract and retain talent. It's crucial to focus on a company's reputation as an employer and continually analyze recruitment results for improvements.

🏩 Greg Früchtenicht, COO at Saira Hospitality, discussed on Nov. 29, 2024, how Saira Connect is revolutionizing the hospitality hiring process by converting rejections into referrals. The initiative aids both hotels in finding untapped talent and candidates in their career advancement by utilizing human-centered screening and workshops to prepare them for the industry. This approach not only enhances candidate experiences but also boosts hotels' employer branding, addressing systemic hiring challenges and enriching the talent pool.

📱 Effective marketing techniques for serviced apartments, highlighted by Hotelogix Marketing, include enhancing websites, engaging on social media, and building communities. The article suggests strategies for increasing online presence and customer interaction to boost serviced apartment bookings, with a publication date of November 29, 2024. The information is presented through the Hotelogix blog, a platform providing tips and trends in hospitality.

🏠 Brian Proctor, Principal at Leeds Hospitality Group and host of "Tuesday’s Thanks," discusses the impact of gratitude on his life and leadership in hospitality on Nov. 28, 2024. He highlights insights from over 130 podcast episodes, sharing stories from hospitality leaders about embracing opportunities and acknowledging support from others. Proctor emphasizes incorporating gratitude into daily operations and its significance as a leadership tool, suggesting practical methods for its implementation. The episode also mentions Roomza's pilot program offering a Hotel Personalization Starter Kit with Dyson and Theragun equipment.