Innovation

Mayfield launches this September, as a new soft-brand collection of 100 independent USA and UK midscale hotels. From the founders of global independent hotel group Magnuson Hotels, Mayfield aims to…

Travel is one of my greatest joys in life – each journey leaves me energized and inspired. I love the human touch: being greeted by hotel staff, chatting with someone…

💥 IS THIS THE BEST JOB IN BCN?… For the right person it probably is! 😁 We are hiring a new… FOUNDER ASSOCIATE at Caravelo! A unique role for someone…

A guest walks up to the front desk. The receptionist glances at the screen and already knows the guest prefers feather pillows, skipped housekeeping during their last three stays, and…

The rise of artificial intelligence agents will introduce a new layer of complexity in how the hospitality industry navigates customer loyalty, according to a conceptual paper, “Artificial Intelligence (AI) Agents and the Future of Customer Loyalty,” from four researchers at Florida Atlantic University.

The goal was always to offer increased comfort, create more memorable moments, build guest loyalty – and of course to drive revenue.

Shiji, the global hospitality technology leader, announced today the successful go-live of Infrasys POS at Pan Pacific London, following a rapid and efficient implementation. The installation spans 8 outlets, 11 workstations, and 19 tablets, delivering a flexible, guest-focused platform designed to support the luxury hotel’s diverse food and beverage operations.

IRIS, the global provider of mobile F&B and guest experience platforms for the hospitality sector, announces it has been selected by HEI Hotels & Resorts, the leading privately held hotel investment and management company, to deploy mobile ordering across its portfolio of properties following a boost in guest spend and operational efficiency.

The uncomfortable truth: the classic agency model is shrinking. AI, in-house teams, and procurement pressure mean many brilliant creatives won’t be rehired by advertising as we knew it. The hopeful…

I’ve talked for a long time about the importance of becoming known, building a reputation, and AI search is making that more true than ever. When today’s large language models…