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Innovation

4497 posts

[[ 9 ]]

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  • 5 min

Learnings from Langham: CEO Bob van den Oord shares his thoughts on luxury leadership

  • HOTELS Editors
  • 12 January 2026
🏨 Langham Hospitality Group, led by CEO Bob van den Oord since 2023, plans to expand its portfolio to 100 hotels by 2040, with new locations in Bangkok (2026), Venice, and Kuala Lumpur (2027), and Diriyah (2029). The group operates four brands catering to diverse markets: The Langham Hotels & Resorts, Cordis, Eaton, and Ying’nFlo. Emphasizing "comfortable luxury," it focuses on authenticity and transformative guest experiences, while exploring AI to enhance service delivery.
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HotelTechAwards Names Canary Technologies the Best Guest Experience System

  • Automatic
  • 12 January 2026
🏨 Canary Technologies, on January 12, 2026, in San Francisco, triumphed at the HotelTechAwards, winning nine categories, including Best Hotel Guest Experience Platform and Best Voice Bot & Call Center Software. Nearly 1 million hoteliers from over 100 countries participated. Canary's AI Voice boosts hotel operational efficiency, enhancing bookings and upsells. Trusted by over 20,000 hotels globally, Canary is recognized by major brands like Marriott and Four Seasons. Canary’s AI innovations are revolutionizing hotel management and guest experiences.
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  • 4 min

GuestRevu Retains Title of Best Guest Survey Software at the 2026 HotelTechAwards

  • Nick Donaghy
  • 12 January 2026
📅 GuestRevu was named 2026's Best Guest Survey Software by HotelTechReport and finished in the Top 3 for Reputation Management. Feedback was collected from 489 hotels globally, showcasing GuestRevu's international influence. HotelTechAwards select winners from over 200 tech products in 120+ countries based on verified user reviews. Annually, 2.5 million professionals use this platform for purchasing decisions. GuestRevu's tools help hotels enhance guest experiences by transforming feedback into actionable insights.
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  • 3 min

First Hospitality Helps Owners Enhance GEO for AI Searches

  • Robin McLaughlin
  • 12 January 2026
🏨 First Hospitality is implementing a new Generative Engine Optimization (GEO) Playbook to help hotels leverage AI-driven tools like ChatGPT and Gemini for better visibility. 📅 Currently deployed in 12 hotels, the program aims to enhance recognition by AI. Designed for easy adoption across different hotel types and budgets, the playbook aligns on-property leadership with GEO strategies. 📊 Early feedback is positive, with acknowledgment that measuring GEO's success, compared to traditional SEO, will take time.
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Cloudbeds Earns Multiple Honors at the 2026 HotelTechAwards, Reinforcing Its Leadership in Hospitality Technology

  • Automatic
  • 12 January 2026
📈 January 12, 2026, San Diego, CA: Cloudbeds shines at the 2026 HotelTechAwards, securing the top spot for Hotel Management Software and finalist positions for Property Management Systems and Channel Managers. It ranked 3rd in the 10 Best Places to Work and 4th in Hotelier's Choice. Competing against 200+ global solutions, this recognition underscores Cloudbeds' impact in hospitality tech, trusted by hoteliers in 150+ countries.
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  • 2 min

Lighthouse Wins HotelTechAwards for Sixth Consecutive Year, The Hotels Network Secures Fourth Straight Win for Best Direct Booking Tool

  • OTA Insight
  • 12 January 2026
📈 Lighthouse leads the HotelTechAwards for the sixth year in a row, excelling in rate intelligence, parity, business intelligence, and direct booking. Acquiring The Hotels Network in April 2025, Lighthouse unites multiple solutions in a single platform. Trusted by 80,000 hotels in 185 countries, Lighthouse's tech transforms data to boost revenue. Over 1.5 million professionals use HotelTechReport.com annually for hotel tech decisions. Lighthouse sets a benchmark in modern hotel revenue technology.
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How AI-Driven Search, Connected Media, and Real-Time Intelligence Will Drive Direct Bookings in 2026

  • Automatic
  • 12 January 2026
📅 In 2025, Google integrated AI into Search, Ads, and Analytics, altering hospitality marketing by 2026. Hotels must now maintain relevancy and accuracy across AI-driven platforms to secure bookings. With 27% of global users employing ad blockers, the strategy involves blending paid and organic approaches for visibility. AI-driven discovery and content freshness are key to gaining trust. Milestone supports over 2,000 companies, facilitating 300 million website visits and 3.7 billion local searches annually through its digital platform.
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Shiji expands F&B technology footprint in Singapore with Infrasys POS deployment at MICHELIN Bib Gourmand Restaurant Chen’s

  • Automatic
  • 12 January 2026
📈 Shiji deploys Infrasys POS at Chen’s restaurant in Singapore, a Michelin Bib Gourmand winner from 2019 to 2023. The system supports Chen’s high footfall with fast, accurate service and seamless communication. Key features include real-time updates, centralized reporting, and API integrations. Wayne Teoh, General Manager, notes improved efficiency during peak times. Shiji serves over 91,000 hotels globally, with 5,000 employees, providing technology solutions for hospitality and select other sectors.
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How hoteliers can capitalise on the potential of AI

  • Automatic
  • 12 January 2026
💻 Australian hotels saw a 15% booking increase for July and August compared to last year, highlighting growth opportunities. Hoteliers are leveraging machine learning to predict demand by analyzing extensive data sets, including weather and tourism data. This aids in planning, budgeting, and optimizing occupancy rates. Additionally, AI is used to shift from a sales lens to a customer lens, enabling hoteliers to better understand and meet guest preferences, ultimately boosting customer engagement and business efficiency.
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The New Standard of Pickup Analysis: Year-Round Clarity in a Single View

  • Automatic
  • 12 January 2026
📈 Revenue managers face a "clarity crisis" as legacy RMS platforms limit pickup analysis to weeks ahead, hindering strategic actions. Advanced analytics provide 12-month pickup visibility, boosting decision-making. Example: a client saw a +12% occupancy increase by reallocating inventory, achieving over 90% annual occupancy. Another hotel achieved 97% forecast accuracy and 23% weekday growth in a year. These insights drive strategic, data-driven leadership across hotel portfolios. Advanced analytics are now essential for competitive revenue management.
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