Innovation

💻 Last week in Milwaukee at the Hyatt Regency, HFTP and Hospitality Upgrade hosted 76 CIOs and hospitality professionals for the 24th CIO Summit, held from September 9-11. Key topics included AI, cybersecurity, and payment technology. Highlights were a Milwaukee Brewers game, a tour of Pabst Blue Ribbon, and a charitable activity with Ronald McDonald House. The event was supported by sponsors including POST Hospitality Payments and Signature sponsors like Agilysys and Canary Technologies.

📊 On July 23, 2026, SE Ranking ran 50,006 US commercial prompts through ChatGPT across 20 categories, revealing that ads appeared in about 25% of cases. In the travel category, Booking.com dominated 62.57% of the ads. All ads appeared as a single sponsored offer below the response, without competition, unlike Google's multi-ad setup. On August 31, OpenAI enabled self-service ad buying in Europe. Ad presence was thin, appearing in roughly 1 out of 7 travel prompts.

📰 dormakaba has signed an agreement to acquire Alliants, a guest experience technology company with over 100,000 hotel rooms served, founded in 2009 in Southampton, UK. This acquisition aims to enhance dormakaba’s global hospitality access solutions, combining digital guest engagement with room access. Alliants employs over 100 people and has been recognized by TIME Magazine for its digital hotel key technology. The transaction is expected to close by year-end, pending regulatory approval. Financial terms remain undisclosed.

This article was written by Lodging Magazine. Click here to read the original article LISBON—The NYU School of Professional Studies Jonathan M. Tisch Center of Hospitality, in collaboration with RateGain…

This article was written by Lodging Magazine. Click here to read the original article Photo Credit: Cloudbeds RMS SAN DIEGO, California—Cloudbeds launched Cloudbeds RMS, a new revenue management system that…

📈 In 2026, AI adoption in hotel distribution exceeds 50% among 58,000 properties, yet transformative impact remains below 10%, with OTAs maintaining dominance. Key barriers include fragmented data architecture and unclear success metrics. Only 7% of PMS vendors provide fully public API documentation, hindering AI performance. Despite a 4.4% RevPAR increase due to the World Cup, U.S. hotel GOP margins lag behind 2019 levels. Rio de Janeiro hotels achieved a decade-best August RevPAR at BRL612.29 driven by major events.

💻 Managers in 16 countries now use generative AI daily, with individual usage soaring from 15% in 2024 to 49% in 2026, but team adoption lags at 7% (Capgemini Research Institute, 2026). A book launch on September 15, 2026, addressed this gap, using case studies to highlight AI's role in enhancing team decision-making. Key challenges include data reliability and secure AI tools, as most organizations lack suitable company-wide solutions, a point emphasized during the Harvard Business Review Press webinar.

💻 September 15, 2026, Las Vegas: UrVenue is hosting an Open House at their new Las Vegas Strip HQ on September 30, 2026, from 8:00 a.m. to 3:00 p.m. This event will showcase technology for non-gaming resort experiences through four interactive stations. Visitors can book 30-minute guided sessions. Attendees include 25,000 gaming, resort, and hospitality executives. UrVenue’s solutions are trusted by top brands like Caesars and MGM Resorts. Contact [email protected] for appointments outside Open House hours.

📊 Based on insights from 270 hotel brands and 58,000+ properties across 141 cities in 53 countries, the "State of Distribution 2026" report reveals that over half of hotels use generative AI, though less than 10% see over 30% reduction in manual work. While OTAs generate twice the bookings of hotel-owned channels, technology budgets are rising, focusing on optimizing existing systems. Mid-sized hotel chains show the strongest AI governance and reporting automation. The survey covers hotel operations from December 2024 to November 2025.

🤖 Ford recently acknowledged AI's limitations, rehiring human engineers, while 55% of employers regret AI-driven staff cuts, and 91% report AI failed to meet expectations (Forrester). A UC Berkeley study noted increased workloads for AI users. In hospitality, a May 2026 report highlighted Las Vegas housekeepers using apps for task management, impacting autonomy. Despite a 4.4% growth in five-star reviews, North American guest ratings remain flat, signaling service concerns amid AI's rise in hospitality.