Innovation

🏨 Avalora unveiled Cross-Platform Guest Intelligence (CPGI) at Booth 3910 during The Hospitality Show, November 2–4 in Miami Beach, Florida. The AI-powered platform analyzes guest calls across connected hotel systems to identify revenue opportunities, emerging demand and service issues. Working alongside Avalora’s VAIA assistant, CPGI captures multiple requests per call and provides dashboards, reports, transcripts, sentiment analysis and customizable call scoring to help hotels improve operations and guest experiences.

🏨 Wyndham and HotelREZ are partnering to add more than 40 luxury Elegant member hotels worldwide to Registry Collection Hotels by early next year. The brand currently has over 30 hotels in nine countries. Many incoming boutiques have 20–50 rooms; initial locations include Malta, Greece, Northern Ireland, Thailand and Colombia. Participating hotels will retain their independence while gaining Wyndham’s sales, marketing, distribution and loyalty resources, serving approximately 129 million Wyndham Rewards members, according to the announcement.

🔑 GCSTIMES is showcasing Open Lock Modernization at EquipHotel Paris, France, on November 2–5, 2026, at booth #P7.3-F092. The concept modernizes hotel access technology while retaining serviceable locks, offering a third option beyond manufacturer upgrades or full replacement. Demonstrations highlight connected access systems and customizable key cards made from wood, leather, PLA and other materials. Founded in 2011, GCSTIMES holds FSC certification and an EcoVadis Silver Medal.

🏨 InterContinental Sydney Coogee Beach in Australia adopted Canary Technologies following a multi-million-dollar transformation. Its digital platform includes mobile check-in, AI messaging, tailored upsells, digital authorizations and smart checkout. The hotel handles over 8,000 guest interactions monthly through Canary’s AI messaging, supporting personalized service and operational efficiency. New amenities include an ocean-facing infinity pool, Club InterContinental and pickleball courts, with Èliva Spa forthcoming. Canary serves over 20,000 hotels across 125+ countries.

🏨 IDS Next today launched Pomolabs, a wholly owned subsidiary developing an AI-native hospitality operating system spanning five areas: guest engagement, direct booking, front office, housekeeping and operational decision-making. Binu Mathews becomes co-founder and president while remaining IDS Next CEO. Pomolabs targets higher revenue, lower costs and better guest experiences. IDS Next supports 300,000+ rooms, 220+ hotel chains and 25,000+ POS outlets across 50+ countries, integrating with 350+ technology partners.

🏨 Chicago-based Hyatt has redesigned Hyatt Leverage, its business travel platform for eligible small and midsize companies. Powered by Spotnana, it offers preferred rates at more than 1,300 hotels worldwide and centralizes bookings, spending and payments. Administrators and travelers can earn World of Hyatt points on eligible travel. Businesses must meet eligibility requirements, including at least 50 actualized room nights annually. Travel agency, consortia and other online booking tool reservations are excluded.

PARSIPPANY, New Jersey, and LONDON—Wyndham Hotels & Resorts announced a new strategic partnership with HotelREZ Hotels & Resorts, the operator of Elegant Hotels of the World. Under the partnership, more than 40 luxury Elegant member hotels will have joined Wyndham’s growing Registry Collection Hotels brand by early next year, with additional properties to follow.   The Registry Collection Hotels brand currently spans more than 30 hotels across nine countries, including the Bristol Panama in Panama City; […] The post Wyndham Announces Partnership With HotelREZ Hotels & Resorts appeared first on LODGING Magazine.