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Innovation

4488 posts

[[ 9 ]]

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  • 2 min

Lighthouse Wins HotelTechAwards for Sixth Consecutive Year, The Hotels Network Secures Fourth Straight Win for Best Direct Booking Tool

  • OTA Insight
  • 12 January 2026
📈 Lighthouse leads the HotelTechAwards for the sixth year in a row, excelling in rate intelligence, parity, business intelligence, and direct booking. Acquiring The Hotels Network in April 2025, Lighthouse unites multiple solutions in a single platform. Trusted by 80,000 hotels in 185 countries, Lighthouse's tech transforms data to boost revenue. Over 1.5 million professionals use HotelTechReport.com annually for hotel tech decisions. Lighthouse sets a benchmark in modern hotel revenue technology.
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The New Standard of Pickup Analysis: Year-Round Clarity in a Single View

  • Automatic
  • 12 January 2026
📈 Revenue managers face a "clarity crisis" as legacy RMS platforms limit pickup analysis to weeks ahead, hindering strategic actions. Advanced analytics provide 12-month pickup visibility, boosting decision-making. Example: a client saw a +12% occupancy increase by reallocating inventory, achieving over 90% annual occupancy. Another hotel achieved 97% forecast accuracy and 23% weekday growth in a year. These insights drive strategic, data-driven leadership across hotel portfolios. Advanced analytics are now essential for competitive revenue management.
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Bed Time Stories by Testbed Vegas: The CES 2026 Edition

  • Mark Fancourt
  • 12 January 2026
📱 CES 2026 in Las Vegas draws 140,000 attendees focused on "Agentic" tech. Key innovations include LG's CLOiD robot with "Affectionate Intelligence," Supernal S-A2 eVTOLs, Nvidia’s ACE for AI NPCs in casinos, and robots in restaurants. Sierra Space's "Dream Chaser" spaceplane highlights Space Tech, while Nvidia’s "Omniverse" offers digital twins for simulations. Las Vegas aims to integrate these technologies to enhance hospitality and travel experiences.
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  • 3 min

Beyond Linear TV: Enseo CEO on the Future of Guestroom Entertainment

  • Colin Tessier
  • 12 January 2026
📺 The hospitality industry in 2026 sees continued evolution in guestroom entertainment as hoteliers embrace technology. Enseo, founded in 2000, celebrated its 25th anniversary in 2025 and adopts AI for cost reduction and enhanced guest experiences. CEO Brian Gurley emphasizes personalization and smart integrations, with dynamic pricing driven by AI for services like dining. Hotels focus on future-proofing by choosing flexible tech partners. Smart TVs are leveraged for advertising, enhancing guest interaction beyond traditional TV use.
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  • 2 min

Big news yesterday from Google, changing how we book everything from hotel rooms to tours to flights: – Google and a group of major retailers launched a new tool (Universal Commerce Protocol). The… | Benjamin Rhatigan

  • Benjamin Rhatigan
  • 12 January 2026
🛫 Google, January 2026, revolutionizes travel bookings with the Universal Commerce Protocol. This tool enables AI assistants to handle real-time searches, availability, and bookings for hotels, tours, and flights—eliminating forms and checkouts. Hotels must focus on clarity and trust, as OTAs risk being sidelined. Destinations must cater to impulse planning, and tours need to be easily understandable. Loyalty now hinges on AI memory. Brands should simplify inventory and emphasize conversational marketing over campaigns.
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When Nobody’s Watching: Why 99%+ Reliability Is the Only ROI That Matters

  • Automatic
  • 12 January 2026
💻 In 2025, only 27% of hotel chains tracked ROI on AI or automation, while 72% haven't adopted workflow automation due to trust issues. A hotel group's 2% error rate led to 83 unprocessed bookings, 7 refunds, and a €4,000 loss. Implementing reliability-first automation achieved zero guest-impacting errors across nearly 1 million workflows. RobosizeME report success rates: OTA commission validation (99%+), interface error tracking (96.7%), and invoice matching (100% across 14 properties).
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  • 3 min

Shiji Deploys Infrasys POS at Michelin Bib Gourmand Chen’s

  • Automatic
  • 12 January 2026
📸 Singapore, January 12, 2026: Shiji deploys Infrasys POS at Chen’s, a Japanese Szechwan restaurant under OUE Restaurants, a MICHELIN Bib Gourmand winner (2019, 2021-2023). Wayne Teoh, Chen’s GM, notes the technology's impact on efficiency, maintaining service quality. Infrasys POS offers fast order processing, real-time updates, flexible hardware, and central reporting, supporting Shiji’s goal of enhancing the F&B sector. Chen’s, launched in 2017, is acclaimed for its Mapo Tofu with 8 distinct flavors.
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Inn-Flow Captures Top Honors in 2026 HotelTechAwards as the Industry Leader in Hotel Accounting and Workforce Management Technology Solutions

  • Automatic
  • 12 January 2026
📈 Inn-Flow, based in Cary, N.C., received the top honors in the 2026 HotelTechAwards for Hotel Accounting Software and Scheduling & Workforce Management. The company advanced from 2nd and 3rd places in 2025. It's recognized as a "Top 10 Best Places to Work" for 2026, emphasizing a people-first culture. A $45 million investment supports growth. Additionally, Inn-Flow maintained its Level III Certification for Customer Support, showcasing excellence in various support dimensions.
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Social Engineering at the Front Desk: A Growing Threat for Hotels

  • Automatic
  • 12 January 2026
🛠️ Hotel staff are prime targets for social engineering attacks, which exploit human behavior rather than technical vulnerabilities. Phishing, vishing, and in-person impersonation are common tactics. Microsoft reports over 99% of identity attacks are password-based. A 2024 survey states more than one-third of U.S. businesses experienced deepfake incidents. Data breaches cost an average of $3.86 million, as per IBM's 2024 report. 82% of North American hotels were affected by cyberattacks. Hotels should prioritize continuous cybersecurity training and clear protocols.
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Google lays the groundwork for agent-led checkout

  • Automatic
  • 12 January 2026
Here's the blog post excerpt as requested: 💸 Google, Jan 12, 2026, unveils the Universal Commerce Protocol (UCP) at the National Retail Federation conference. This framework allows AI agents to manage transactions within chat interfaces, streamlining from discovery to checkout, using Google Wallet. Initially focused on retail, UCP also supports travel bookings. Supported by Visa, Mastercard, Stripe, Adyen, American Express, and PayPal, UCP integrates with Google’s Agent Payments Protocol. This positions Google strategically in AI commerce, maintaining merchant control over data and customer relations.
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