Innovation

Hoteza has launched a two-way integration with Shiji Daylight PMS designed to reduce manual work across hotel operations and improve the flow of information between guest-facing services and property management. Hotel teams often work across multiple systems throughout the day. Reservation data lives in the PMS, guest communication occurs elsewhere, and service requests flow through separate channels. Keeping information aligned can require significant administrative effort, particularly during high-occupancy periods. The new integration enables Hoteza and Daylight PMS to exchange information automatically, helping hotel teams work from a single set of guest data throughout the stay. Hotels using the integration can invite guests to complete online check-in before arrival. Travelers can upload identification documents, provide registration details, and complete required forms through Hoteza. The platform then transfers that information directly to Daylight PMS, eliminating the need to collect and re-enter the same data at reception. The integration also synchronizes reservation updates, room changes, guest profiles, folio information, and communication history. Guests can review charges during their stay, while hotel teams maintain visibility across departments without switching between multiple systems. Beyond operational improvements, the integration helps hotels create a more connected experience across the entire stay. Front-desk teams spend less time processing paperwork, service teams receive information faster, and guests gain easier access to hotel services through the channels they already use. The integration is available as part of the Hoteza Guest Journey Platform , which combines Online Check-In , Mobile and Web Guest Apps , Digital Reception , In-Room TV , Casting , Tablets , Digital Signage , and High-Speed Internet Access within a single platform. Today, Hoteza serves more than 1,000 hotels across 90+ countries and maintains over 200 integrations with hospitality technology providers worldwide. About Hoteza Hoteza is the all-in-one Guest Journey Platform for hotels. The company helps hotels connect guest-facing experiences with day-to-day operations through a unified platform that spans the entire stay. Hoteza helps hotels improve efficiency, increase revenue opportunities, and deliver better guest experiences through a single connected ecosystem. About Shiji Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System , Point-of-Sale , guest engagement , distribution , payments , and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. The best hotels run on Shiji—day and night.

AI search is changing how brands are discovered, recommended, and trusted. Join Benu Aggarwal , President and Founder of Milestone, Bill Hunt , AI Search Expert, and Ritika Chugh , Head of Product, on Wednesday, July 29 at 10am PT / 1pm ET for a practical discussion on how brands can improve visibility in AI search experiences. In this session, you’ll learn how AI engines select brands, why content, authority, and freshness matter, and how to create the right entities and context for your brand. Benu, Bill, and Ritika will also share a practical roadmap for building visibility across AI search so your brand can be found where customers are searching next. Takeaways: How AI engines select brands The role of content, authority, and freshness How to create entities and context for your brand A roadmap for creating visibility on AI engines Don’t miss this opportunity to strengthen your brand’s AI visibility. Register now and reserve your spot. Register Now

🏨 Hotel Communication Network Inc.'s CEO, Kevin Bidner, introduces a technology strategy integrating in-room tablets and AI to enhance guest experiences and boost hotel revenue. Guests can conveniently request services like extra towels, explore room service, and discover hotel amenities using the technology. This innovative approach aims to improve guest satisfaction and streamline hotel operations, ultimately contributing to increased profitability.

🏨 Lindsey Ueberroth, CEO of Preferred Hotels & Resorts, led the 2026 Global Conference in Charleston, S.C. The group supports 650+ independent hotels globally, recently adding 20 new members. Independent hotels face challenges like rising costs and evolving traveler expectations. Preferred aids with global sales, marketing, and technology. The I Prefer Hotel Rewards program enhances guest loyalty. By 2030, the organization aims to remain a leader in luxury hospitality, focusing on individuality and global reach.

When IHG launched a co-branded debit card with Revolut and Visa earlier this month, it became the third major hotel group to enter the UK debit market in under two…

🏨 AI is essential in hotels by 2026, shifting focus from SEO to data consistency for recommendation. The 2026 World Cup analysis shows cities with limited hotel supply saw high ADR gains, while dynamic pricing outperformed static rates. The Gallivant, East Sussex, highlights small hotels' tech advantages due to agility. Amsterdam's city tax may hit 20% by 2031. Sunborn London cut check-in time from 8 to 1 minute. Winnow aims to prevent over $1 billion in food waste globally.

This article was written by Lodging Magazine. Click here to read the original article CHICAGO, Illinois—PriceLabs launched its updated Hotel Rate Shopper, introducing a new Competitor Room Type Matching tool. Independent hotels, particularly owner-operated properties with…

📈 Apollos Gause and Rick Posey, in a Cendyn webinar, discuss AI's impact on hotel discovery via platforms like ChatGPT and Gemini. They outline strategies for marketers to enhance visibility in AI-powered searches. Cendyn, serving over 35,000 customers in 150+ countries, generates $20 billion annually in hotel revenue. The company, operating globally, emphasizes content that resonates with AI to influence hotel recommendations and increase visibility in this evolving digital landscape.

This article was written by Lodging Magazine. Click here to read the original article Soft brands have been surging in popularity among owners of unique hotels seeking enhanced visibility to…

When people talk about digital transformation in hospitality, the conversation often revolves around technology. New platforms, new integrations, and new capabilities tend to dominate the discussion. After speaking with Francisco Ventura , General Manager of Sunborn London, I found myself thinking about something quite different. What stayed with me wasn’t the technology itself. It was the idea that the best technology is almost invisible. When systems work together seamlessly, they remove the operational friction that stands between hotel teams and their guests. That, to me, is the real promise of interconnected hospitality . Takeaways Interconnected hospitality starts by removing friction before guests arrive. Faster processes create more opportunities for meaningful guest interactions. Secure, connected payment experiences strengthen guest trust. Technology delivers greater value when systems communicate seamlessly. The most successful digital transformation projects always keep people at the center. The best arrival experience doesn’t feel like a process Sunborn London is unlike most hotels. Permanently moored beside ExCeL London , it attracts business travelers attending major exhibitions and conferences, while also welcoming leisure guests who choose the yacht as the destination itself. Although their reasons for traveling differ, both groups share the same expectation. They want to arrive and immediately begin enjoying their stay. Francisco explained that this became the guiding principle behind Sunborn’s technology transformation. Rather than asking how the hotel could speed up check-in, the team asked a more meaningful question: how could they remove the administrative barriers that often define the first interaction between a guest and a hotel? The answer was to complete as much of the journey as possible before guests stepped through the door. Reservations, pre-registration, identity verification and payments now happen in advance, allowing reception teams to focus on welcoming rather than processing. One sentence perfectly captured that philosophy: We want them to feel as though their vacation has already begun. That idea resonated with me because it reminds us that hospitality doesn’t begin when a room key is handed over. It begins the moment a guest feels cared for. More than saving time One statistic from our conversation immediately stood out. Sunborn reduced its average check-in time from eight minutes to just one minute. On its own, that sounds like an operational success story. Yet Francisco framed it very differently. Those seven minutes are not simply saved. They are reinvested. Instead of collecting documents or processing payments, reception teams can recommend a restaurant, explain the facilities, help plan a celebration, or simply have a genuine conversation. Technology becomes valuable because it creates opportunities for human interaction rather than replacing it. That perspective feels particularly relevant at a time when hotels are investing heavily in automation. The objective should never be to reduce hospitality. It should be to create more space for it. Trust is becoming part of the guest experience Another moment that stayed with me was Francisco’s discussion about payments . Payment technology is rarely the most exciting topic in hospitality, yet he described it in a way that made me