Innovation

💸 Shopify merchants will incur a 4% fee on sales via ChatGPT’s checkout. Meanwhile, Google and Microsoft chatbot checkouts remain fee-free. This decision could potentially impact merchants' preferences for AI checkout tools. Additionally, this 4% fee is in addition to standard Shopify transaction fees, including payment processing costs.

📰 ChatGPT Ads are set to go live in the coming weeks, exclusively on the free or lowest plan. OpenAI assures users that responses will remain unaffected by ads. Marketing teams might need to downgrade or use secondary accounts to access this feature. Ads will be seamlessly integrated above or below organic AI results. Expect a surge of interest from marketers eager to test this new ad feature as soon as it launches.

📊 10 Minutes Hotel's infographic on OTA data is being copied and shared without credit. The original dataset, valued in the thousands, is now available for free in a Google Sheet. They're launching a remix challenge: modify the data, change aesthetics, and add insights. Participants must tag "10 Minutes Hotel" and comment or DM with "Remixed!" The goal is to create the most vibrant OTA discussion on LinkedIn. Dataset link: https://lnkd.in/eTgybsYa.

🌎 69% of travelers research before booking, and 73% of intent goes through search engines and OTAs. AI accounts for ~15% of travel discovery, with +250% YoY growth. Despite its influence, AI's ROI remains unclear. Traci M. from HEDNA highlighted that AI reveals intent contrasts like vibe vs. budget, yet the industry struggles to manage this complexity. Technology complements humans, enhancing rather than replacing them. Traci at Priceline effectively explained this AI and distribution narrative.

🚀 AI platforms are challenging Booking's dominance. OTAs have mature data, but AI-enhanced conversational search offers better user experience for travel bookings. OTAs may develop AI chat systems or become backend providers, while AIs could evolve into metasearch platforms. Google’s model shows AIs might avoid cancellations and refunds. GDS could supply data if they modernize. AI bots might create a gig economy for personal travel assistants. Despite AI's rise, OTAs still provide risk management in this stable market.

🏨 In 2026, OTAs like Booking.com and Expedia act as digital marketplaces, charging 15%-30% commissions for bookings. They aggregate options for easy price comparison and invest billions in user experience. Users benefit from bundling services, loyalty perks, and AI assistance for tailored travel planning. However, these platforms also pose cost challenges for providers. New platforms like IsWhere offer a $100 monthly fee for unlimited promotions, emphasizing the ongoing balance between direct booking and OTA convenience.

💻 ÖHV Congress 2026 in Linz highlighted the Austrian hospitality sector's tech-driven transformation. Despite AI's promise, operational complexity persists with bureaucracy as a major hurdle. Many hoteliers face rising costs and tech budget constraints, while AI's real value remains questioned. Austrian hospitality shifts focus from expansion to resilience, emphasizing pragmatic action amid regulatory challenges. Local trends diverge from global norms, with smaller hotel sizes and complex regulations influencing strategy. The industry seeks practical tech solutions and reduced bureaucracy for sustainable growth.

🏨 Castle Resorts & Hotels, managing 19 properties in Hawaii and New Zealand, partners with Canary Technologies. Canary's AI Guest Messaging, Digital Compendium, and Dynamic Upsells enhance guest experiences via real-time communication in 100+ languages. Founded in 1993, Castle prioritizes seamless, personalized stays. Canary, serving 20,000+ hotels in 100+ countries, simplifies hotel operations and boosts revenue, partnering with top brands like Marriott and Four Seasons.

🏨 Wyndham Hotels & Resorts expands through a multi-hotel deal with the Choctaw Nation of Oklahoma, including four Choctaw Casino & Resorts properties. In 2024, tribal gaming earned a record $43.9 billion nationwide. Choctaw Casino & Resort-Durant, a Wyndham Grand, offers 1,600 rooms, 7,400 slot machines, and a 3,000-seat venue. It joins three other properties in the Trademark Collection by Wyndham. This partnership enhances Wyndham's presence in gaming and entertainment destinations.

💻 Hotel groups aim to leverage AI effectively, but data readiness is crucial. CEOs are concerned with integrating AI into strategy. Current challenges include fragmented, unstructured data silos. Blent emphasizes the necessity of unified data for strategic decisions. By 2026, efficiency will depend on a comprehensive view of portfolios and ecosystems. Data, not just reports, fuels AI-driven decisions. The focus is on bridging software gaps to optimize AI benefits and maintain a competitive edge. #BusinessIntelligence #HospitalityTech #AI