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Innovation

4818 posts

Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

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  • 1 min

How Hotel CEOs Are Really Using AI, From Voice Agents to a Digital Hyatt CEO

  • 28 September 2026
Hilton, Hyatt, Accor, Wyndham, and Banyan Group all agree AI should make staff better at their jobs. But they split on how to adopt it.
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  • 2 min

AI Hospitality Alliance and HEDNA Launch AI Use Case Catalogue

  • LODGING Staff
  • 28 September 2026
This article was written by Lodging Magazine. Click here to read the original article The AI Hospitality Alliance, in partnership with HEDNA, announced the launch of the Hospitality AI Use…
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  • 8 min

Hotels Adopting AI-Driven Personalisation Could Boost Revenues as Only 25% of Guests Experience It Now

  • 10minhotel.com
  • 28 September 2026
💻 In the hospitality industry, personalisation is crucial for competitiveness. Research shows 61% of consumers spend more for personalized experiences. Despite 48% of Millennials and 38% of Gen Z valuing unique experiences, only 25% feel they've had personalized hotel stays. AI-driven hyper-personalisation uses data to tailor guest experiences in real-time, such as customized dining options or flexible check-outs. Successful personalization enhances guest loyalty and increases revenues by treating guests as individuals, supported by integrated technological systems.
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  • 4 min

Royal Caribbean Acquires 50% Stake in Sandals and Beaches Resorts for $3 Billion, Deal Closes in 2027

  • 10minhotel.com
  • 28 September 2026
🚀 Royal Caribbean announced a $3 billion acquisition of a 50% stake in Sandals and Beaches Resorts, expected to close by early 2027, integrating cruise and resort experiences. Booking.com's merchant model impacts hotel rates, with 20% of prices displayed lower than intended. A mapped catalogue of 109 hotel AI use cases reveals most hotels utilize fewer than ten AI solutions. In Q1 2026, U.S. hotel transaction volume reached $5.6 billion, a 14.4% increase, while European summer demand remained strong despite geopolitical issues.
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  • 3 min

Emerging Travel Group Partners with Rippla to Enhance Influencer Marketing for Hospitality Brands Across Europe and Middle East

  • 10minhotel.com
  • 28 September 2026
\uD83D\uDCCD ETG is enhancing its Marketing Hub by partnering with Rippla, a platform for influencer marketing, offering access to 10,000+ influencers in Europe and the Middle East. This collaboration supports tailored marketing strategies via a barter model, enabling hotels to trade stays for promotion. Emerging Travel Group, founded in 2010 in the UAE, operates globally, employing over 3,900 people and offering services across 190 markets, including 3.2 million hotels and 450 airlines.
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  • 2 min

I love seeing the insights that come out of the Skift Global Forum. Sadly I couldn’t be in New York last week when it was on, but I’ve learned so much diving into what the leaders were saying since… | Jeremy Jauncey

  • 28 September 2026
I love seeing the insights that come out of the Skift Global Forum. Sadly I couldn't be in New York last week when it was on, but I've learned so …
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  • 6 min

Luxury Hotels Embrace AI for Enhanced Guest Experience: Raffles London, Fairmont Jakarta, and More Lead Innovations

  • 28 September 2026
💻 Four luxury hotels are adopting AI to enhance guest experiences and operations. On September 27, 2026, during World Tourism Day in El Salvador, AI highlighted its role in tourism. Raffles London introduced Accor's ALL Concierge for pre-arrival assistance. Torre del Marqués in Spain uses AI avatar Marta for guest services. Fairmont Jakarta reduced food waste by 16% using AI. Four Seasons Kuala Lumpur offers AI tools for events, including a hologram emcee. These innovations demonstrate AI's growing influence in luxury hospitality.
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  • 3 min

AI Hospitality Alliance and HEDNA Launch Industry's First Comprehensive Hospitality AI Use Case Catalogue with 109 Use Cases

  • 10minhotel.com
  • 28 September 2026
📰 AI Hospitality Alliance and HEDNA launched the Hospitality AI Use Case Catalogue with 198 submissions distilled into 109 unique AI use cases across 39 hotel systems. This initiative demystifies AI for the industry, mapping applications in five functions: Guest Experience, Revenue Management, Operations, Distribution, and Marketing. The catalogue, free for industry access, includes detailed use case information and a hotelier evaluation-priority score, with ongoing contributions encouraged to expand this practical AI resource.
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  • 3 min

Safemark Launches New CG15 and CG17 Luxury In-Room Safes for Laptops up to 17 Inches

  • 10minhotel.com
  • 28 September 2026
🛡 Safemark, a leader in hospitality security, launched the CG15 and CG17 safes in Orlando, Florida. These models accommodate laptops up to 15 and 17 inches, respectively. Crafted with a minimalist design, they feature a tempered glass front, vibrant lighting, and a durable steel body with a five-year warranty and a $10,000 forced entry warranty. Available now, they will be showcased at BDNY 2026. Safemark aims to enhance aesthetic and security standards in hospitality.
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  • 3 min

Hotel Chains Must Establish Cloud-Based Infrastructure for Successful AI Integration, Emphasizes Hotelogix CEO

  • 10minhotel.com
  • 28 September 2026
💻 In Southeast Asia, APAC, the Middle East, and Africa, hotel groups are eager to adopt AI. Early adopters report enhanced revenue, bookings, productivity, and cost control. However, many lack the infrastructure to fully implement AI across multiple properties. The key lies in having robust data integrity and a unified cloud-based management system. Hotelogix, serving 12,000+ hotels worldwide, emphasizes API-first platforms to ensure seamless data flow, scalability, and compliance. Notably, Hotelogix supported 50,000+ rooms during FIFA 2022 in Qatar.
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  • Trophy Hotels Are Bought With Ego, Not Spreadsheets This month, two European hotels changed hands for more than €1 million per room. In Madrid, a Nômade-backed buyer acquired the building on Gran… | Sonia K.
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  • US Hotel Transaction Volume Reaches $5.6 Billion in Q1 2026, Increasing 14.4% Year-Over-Year
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