Innovation

This article was written by Mauricio Prieto. Click here to read the original article Some friction is worth killing. Some of it turns out to be load-bearing. Special thanks to…

💻 September 18, 2026, Tulsa, Oklahoma – Laundris introduces the AI-driven Laundris Assistant for hotel operators, enhancing linen inventory management. This tool provides instant, custom reports, saving time from manual tracking. Leveraging existing platforms, it offers granular insights into linen usage, helping to control costs and prevent shortages. Leonard Fiorenza from Hotel Drover highlights its efficiency. Available to all Laundris customers at no extra cost, it supports smarter decision-making and budget protection.

💻 Anana, founded by Ricardo Pantaleón and Alexandros Zisimidis, launched an AI workspace for hospitality teams on September 18, 2026, in New York. Anana captures demand signals from guest interactions, linking them with existing hotel systems to provide actionable insights. It features components like Agents, Hotel Knowledge Center, and Reporting. By using AI, Anana identifies meaningful patterns in guest interactions, enhancing demand intelligence. Available now, it helps hotels understand pre-booking guest behavior. Visit getanana.com for more information.

This article was written by Lodging Magazine. Click here to read the original article DURHAM, North Carolina—Folio announced a deepened partnership and upgraded integration with M3 as its latest Associate…

This article was written by Lodging Magazine. Click here to read the original article MIAMI, Florida—Hapi announced a partnership to help hotels deploy modern payment options at scale via Upgrade’s…

Heather Balsley is making IHG legible to the AI models while arguing the models will never own the guest. Two bets, one strategy, at Skift Global Forum.

Independent jury reinforces RateGain’s leadership at the intersection of AI, data and travel technology India, 18 September 2026: RateGain Travel Technologies Limited (NSE: RATEGAIN, BSE: 543417), a global provider of AI-powered SaaS solutions for the travel and hospitality industry, has been named the Fastest Growing SaaS Company at the ET Enterprise AI Awards 2026. The […] The post RateGain Named Fastest Growing SaaS Company at The Economic Times Enterprise AI Awards 2026 appeared first on RateGain.

🏖 [Dallas, 17 September 2026] – Calistoga Spa Hot Springs in Napa Valley, California, partnered with Mews, a hospitality operating system, after 20+ years on a different platform. The resort, operated by the same owners since the 1960s, boasts four geothermal pools and volcanic ash mud baths. With 57 rooms, they've adopted Mews PMS and RMS, and plan to integrate Mews Guest Messaging. Around 50% of guests now check in online, streamlining the arrival process.

📈 In April 2026, analysis of 268 queries for 200 brands revealed a striking trend: 52% of brands were absent from their category's AI search results. The top three brands dominated with 78% visibility. Similarly, Geonimo found that the top 10% of brands captured 68% of mentions. With AI, ranking 3rd instead of 4th is crucial, as lower ranks miss exposure. Focus on key buyer questions instead of broad category terms to gain AI visibility.

🏖 57 minutes ago, GCSTIMES explored the integration of longevity in hospitality. Hotels like Novotel use methods such as yoga and hikes to promote health. Emphasizing movement, the industry is encouraged to use local streets, trails, and cities as wellness environments. Innovative key cards can inspire guests to engage physically with destinations. Since 2011, GCSTIMES has led in sustainable smart card innovation, with brands like GCS and AUROkeys promoting wellness and sustainability in tourism.