Innovation

I spent 25 years building hotel tech and had 2 exits. Now I'm building new products with AI, and I'll show you how to develop AI superpowers in …

✈️ Agentic AI in travel is advancing rapidly. Companies like Priceline and Agoda are integrating AI for booking, with Instinct claiming $1 billion in transactions. Despite AI's efficiency, human oversight remains crucial when disruptions occur, such as flight delays or hotel overbookings. The challenge is determining responsibility when AI decisions fail, as travel is a significant expense for families. The true test will be when AI seamlessly resolves complex travel issues beyond mere bookings.

This article was written by Lodging Magazine. Click here to read the original article While industry fundamentals are arguably the best they’ve been in a decade, “we still have work…

💻 Avalora, a global hospitality tech firm, has integrated its Cloud PBX with TigerTMS's iLink, enabling seamless updates of guest details via PMS-PBX integration. This union aids staff efficiency and guest personalization while cutting costs for hotels. Avalora operates across North America, the UK, and Europe, supporting over 100 property management systems. TigerTMS's iLink connects hotels to more than 250 systems, fulfilling individualized tech needs. Trusted by 10,000+ properties, TigerTMS enhances operational simplicity globally.

This article was written by Lodging Magazine. Click here to read the original article SAN DIEGO, California—The AI Hospitality Alliance (AIHA) announced the publication of the Hospitality AI Governance Framework,…

This article was written by Lodging Magazine. Click here to read the original article Photo Credit: Stayntouch BETHESDA, Maryland—Stayntouch announced a new integration with Staklio. Stayntouch PMS now directly integrates…

📱 Stayntouch has announced a new integration with Staklio, a platform for hospitality owner management. This integration provides condo hotels and mixed-ownership resorts in the U.S. a direct way to share bookings, revenue, and settlements with unit owners. The automated system reduces manual work by providing owners access to dashboards and automated settlements. This solution is particularly appealing to vacation markets, allowing hotels to efficiently manage rental pools and diversify their offerings.

🤖 Three months post-robot rollout in hotels, room-service times drop, and robots perform hundreds of weekly tasks, yet staff engagement remains a concern. A review of 129 studies reveals that unclear intent and roles lead employees to view robots as job threats. Robots handling repetitive tasks pose less threat than those involved in guest interactions. Generation Z is sensitive to fair rollouts. Supportive leadership can reduce disengagement. Success hinges on clear communication, defined roles, and team investment.

💻 [New York - 7 October 2026] A Mews survey of 3,250 travelers reveals 89% favor a blend of AI and human hospitality; only 28% prefer AI for tasks like taxi arrangements. 75% stress hospitality hinges on human staff, while 59% want AI to handle repetitive tasks. Human interaction dominates areas like restaurant service (72%), front desk (66%), and check-in (58%). The study highlights the need to automate routine work, allowing staff to focus on guest experiences.

Group to debut festive offering at recently acquired Lochgreen House Hotel and Spa in Troon