Innovation

Artificial intelligence is changing the conversation around hospitality technology. What was once discussed primarily in terms of automation, efficiency and cost reduction is increasingly being positioned as a driver of…

Dormakaba’s Alliants deal shows how quickly hotel hardware and software are converging.

📊 Hotels should prepare for AI by focusing on ontology, a structured way to describe knowledge. Example: Room 407, a Deluxe King, connects to Room 408, cleaned in 31 minutes, 75 meters from linen store. This helps AI optimize operations like reducing housekeeping walk time by 18 minutes per shift. Start small by listing elements like rooms and tasks, and gather SOPs to structure data. A 40-room hotel doesn't need extensive tracking.

🏨 Folio and M3 have upgraded their integration to streamline hotel financial operations in the U.S. The partnership enables procurement, invoice automation, inventory management, and accounting integration, reducing manual tasks and improving accuracy. Hotels can become operational within 24 hours, with real-time financial data syncing. Folio is used by hundreds of hotels, aiming for nearly $1 billion in annual purchasing volume. M3 supports over 9,000 properties and boasts a 95% annual customer retention rate.

Wyndham isn't waiting to see whether AI recommends its hotels. It feeds live data straight into ChatGPT, Claude, and Gemini, then uses AI to watch AI and refine what it supplies. Geoff Ballotti runs every such call through one test: does it pay off for owners? We'll get into it at Skift Global Forum.

Turo already delivers cars to travelers. Now it wants hotels, vacation rentals, and travel platforms to help sell them.

📚 Career Fest 2026 by Radisson Hotel Group kicks off throughout October, engaging over 12,000 participants across 100+ countries. The event highlights career mobility, AI, and transformative opportunities within hospitality, building on the success of 2025's edition that reached 26.77 million people. With 75,000 employees and 1,600 hotels globally, Radisson emphasizes non-linear career paths, leadership growth, and AI's role in evolving hospitality. Participants can access workshops, leadership talks, and global sessions to enhance future-ready skills.

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Jean-Dominique Brivet, Chief Product Officer at D‑EDGE: We see AI as a fundamental shift in the distribution value chain, comparable in some ways to what happened with the arrival of…