Innovation

📱 BETHESDA, Maryland—Kalibri launched Hummingbird Market, a hotel intelligence platform, on June 2025 to aid owners, operators, developers, and investors. This tool provides real-time insights on 334 U.S. markets and 975 submarkets, focusing on occupancy, ADR, RevPAR, and stay patterns. Key features include interactive heat maps, a growth index, and detailed segmentation analysis. Cindy Estis Green, CEO of Kalibri, emphasized its unmatched clarity for smarter investment decisions.

📰 Mulberry, a leader in digital journalism, offers real-time intelligence across multiple sectors, including finance, hospitality, retail, and education, through innovative platforms. Their expert insights aim to empower industry leaders to make informed decisions, anticipate trends, and influence the future of their respective fields.

🏨 HTL Hoteles leverages technology in Argentina's volatile market to enhance hospitality without replacing the human touch. CEO Javier Ferrarotti emphasizes strategic tech adoption supporting guest experiences. HTL uses weekly, biweekly, and monthly ratios over fixed budgets to adapt swiftly. An integrated tech suite centralizes guest data, aiding personalized service. Online reputation directly influences revenue, with Booking.com scores impacting rates. Despite AI exploration, human charisma remains irreplaceable, highlighting HTL's commitment to empathetic hospitality.

📍 In July 2025, Danica and Josiah discuss the evolving landscape of hospitality on the podcast "Hospitality Daily." Danica, with 15 years of industry experience, co-hosts and shares insights on guest experience trends. MorningStar GX, her consultancy, launched almost a year ago, focuses on enhancing guest experiences. Key insights include rising personalization, with 21% loyalty boost through personal data use and 79% of travelers seeking skill-based trips. The four pillars of guest experience: personal, purposeful, playful, and participatory, are crucial for modern hospitality success.

💻 AI in hospitality is transforming the industry. Hotels can leverage AI by centralizing and cleaning their data to identify upsell opportunities, spot booking patterns, and anticipate demand. Training and empowering staff to use AI tools confidently is critical. AI is not about replacing decision-makers but enhancing their capabilities. Despite challenges like labor shortages and rising costs, AI can streamline operations and boost revenue. Investing in data and tech can ensure hospitality remains a people-centric industry.

📲 eviivo, an all-in-one property management system, launched an integration of WhatsApp and SMS into its AI-powered Guest Manager. This feature allows hoteliers to manage communications from one platform. WhatsApp is popular in Europe, SMS in the US, with SMS having a 98% open rate. Michele Fitzpatrick, CEO of eviivo, notes this update helps connect with guests on preferred platforms, enhancing guest satisfaction and communication across properties.

📰 Melbourne, 29 July 2025 – RMS, a leading hospitality tech provider, unveils a new brand identity. Founded 40 years ago in Australia, RMS now supports 7,000+ venues in 70 countries. CEO Adam Seskis emphasizes the focus on experiences, technology, and seamless operations. The rebrand signifies RMS’s evolution from manual to modern systems and strengthens its commitment to innovation and customer success. RMS connects people, technology, and places to enhance guest experiences and business growth.

💸 Hotel Madeira's transformation showcases the power of adopting a revenue management system (RMS). By transitioning from manual processes to Duetto’s RMS, they improved efficiency and decision-making, increasing average daily rates (ADR) and financial control. Implementing in phases and training teams facilitated this change. Independent hotels can achieve similar success by assessing pain points, choosing appropriate systems, and optimizing processes, leading to enhanced revenue and guest experiences.

💻 RMS debuted a new brand identity in Melbourne, focusing on enhancing service connections for sustainable growth. CEO Adam Seskis emphasized their commitment to creating memorable experiences through intuitive technology and seamless operations. The rebrand highlights frictionless check-ins, efficient operations, and the unification of technology and hospitality. RMS aims to transition operators from manual to modern systems, maintaining values of collaboration, innovation, and customer success for diverse lodging sectors.