Innovation

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Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

12Go Launches ChatGPT App to Simplify Search for 730,000+ Asian Routes with Over 20,000 Operators

🛸 12Go launched a ChatGPT app to search Asia's transport routes using natural language. The app lets users find buses, ferries, and trains from local providers, completing bookings on 12Go's site or app. Travelier CEO Noam Toister highlights its potential to enhance Asian travel accessibility. 12Go reports selling over 8.7 million tickets in 2025, covering 730,000+ routes and 20,000 operators in 140+ markets, streamlining trip planning and reducing friction.
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Uber Expands Travel Services with Uber Boat Launch in Europe and Hotel Booking Partnership in the U.S.

🚀 Uber will launch Uber Boat in June 2026 across Croatia, Spain, France, Italy, and Portugal, with 50,000 vessels via Click&Boat. In the U.S., Uber will offer over 700,000 hotel bookings with Expedia and Vrbo rentals by late 2026. Uber One members get 20% off select hotels and 10% back in credits. A partnership with Accor allows earning points in Europe and the Middle East. The Travel Mode concierge will debut in the U.S., Canada, UK, Mexico, and Australia.
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  • 2 min

Uber Partners with Expedia to Enable Hotel Bookings for Over 700,000 Properties via Uber App

🏨 Uber, during its annual GO–GET event, announced new features including hotel bookings through a partnership with Expedia Group. This collaboration aims to offer U.S. users access to over 700,000 hotels globally, with Uber One members receiving 10% back on bookings and savings on 10,000 hotels. Vacation rentals via Vrbo will be added. Integration into Expedia's app begins in June, enhancing travel convenience. Uber also launched Travel Mode for curated local recommendations.
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Accor Entrusts Interior Architect Maxime d'Angeac with Designing 220-Metre Orient Express Sailing Ship

🛳 In April 2026, the 220-meter Orient Express Corinthian sailing ship, with interiors by architect Maxime d'Angeac, was christened in Saint-Nazaire. Notable features include 54 suites, a 230 m² Presidential Suite, and 600 custom furniture pieces. The ship boasts wind propulsion via SolidSail technology and a hybrid LNG system, cutting 9,000 tonnes of CO2 annually. Mediterranean and Caribbean cruises start in May 2026. The sister ship, Orient Express Olympian, launches in April 2027.
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  • 1 min

Google Introduces Hotel Price Tracking Feature, Increasing Pressure on Revenue Management and Pricing Strategy

🏨 Google, last week, launched individual hotel price tracking, influencing hotel pricing strategies. This feature allows travelers to track hotel prices and receive alerts on price changes, making every pricing decision highly visible and actionable. It shifts hotel revenue management from optimization to signaling, impacting consumer behavior on when to book or wait for deals. With Google Marketing Live approaching, the hotel industry's revenue management strategies face challenges to adapt to this new dynamic.
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  • 4 min

Hotel Management Software Market to Surpass $4 Billion by 2025, Driving Industry's Digital Transformation Focus

💻 Hotel groups are focusing on digital transformation, shifting from fragmented systems to scalable tech foundations. By 2025, the hotel management software market is valued at over USD 4 billion. Cloud-based infrastructures and modern PMS platforms are essential to integrate PMS, POS, CRM, and RMS systems for adaptability and security. Emphasizing connectivity, APIs, and data integration, hotels aim for enhanced operational efficiency, better guest experiences, and long-term growth through technological evolution.
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