Innovation

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Africa’s travel market welcomes end-to-end…

🗺️ ATPI Group launches the Booking Africa Online platform, enhancing travel management in Africa by integrating flights, hotels, charters, and transportation. It features multi-level approval processes, flexible payments, and compliance with local financial legislation. Pam Kitching, Managing Director, emphasizes the tool's ability to simplify complex travel. Since 2006, ATPI Africa has grown to operate in 28 countries, expanding beyond marine and energy sectors to include corporate, mining, and sports travel.
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Agentic AI checks in

💻 Oct 2, 2025, Manchester: At the Annual Hospitality Conference, experts discussed agentic AI's impact in hotels. This AI goes beyond chatbots, handling tasks like research, reports, and scheduling. The industry is cautious, with many yet to explore its full potential in operations and guest services. Key advice included starting small and focusing on a particular domain for better results. Use cases include revenue management, predictive maintenance, and front desk automation. Culture and leadership buy-in are crucial for success.
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Inside the complex journey of hotel rates

📊 Oct 2, 2025: A survey by Expedia Group highlights that 98% of hoteliers suffer revenue losses from misused rates in B2B channels. Hotels typically collaborate with 4-6 partners, exposing rates to hundreds of indirect channels. Unauthorized resellers post 48% of rates publicly, leading to an average annual revenue loss of 6%, rising to 7% for large chains. Operational costs reach ~$40,100 annually. Expedia enforces policies to maintain rate integrity as new channels like AI emerge.
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STAAH Product Updates You Can’t Miss – September 2025

📅 September 2025, STAAH released significant updates for its Channel Manager and Booking Engine. The V2 Extranet streamlines room type selection, rate management, and introduces a one-click stop sell. Enhancements in currency formatting and calendar view within Max improve user experience. SwiftBook now features Member Rates, language translations, and new billing address entry options. New channel integrations with TripGain, Flow, and AtticInn expand booking possibilities, enhancing performance and usability.
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Yesterday at Destination AI, discussions revolved around a common theme: hospitality leaders seeking permission to implement AI without compromising the human touch. Here's the reality: you're… | Adam H.

💻 Yesterday at Destination AI, hospitality leaders discussed AI's role in enhancing human interaction, not replacing it. The focus was on reducing friction for guests and administrative burdens for staff, with Cloudbeds advocating for AI as an organizational asset. Jordan Hollander moderated, with insights from Luis Segredo, Richard Valtr, and Al Lagunas. Nazpari Aydin hosted the event. The key takeaway: leverage technology to amplify human capacity, not diminish it.
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Search, CRM and beef

🏨 Marriott's new site, Marriott Bonvoy Outdoor, launches in 2025, reversing Airbnb's removal of categories. It focuses on outdoor activities, aligning with travel trends like wellness, nature, and sustainability. Current AI tools in hospitality struggle due to a lack of first-party data, hindering personalization and insights into guest behavior. In Portland, AI-generated restaurant recommendations fell short compared to human-curated suggestions, highlighting the need for data to realize AI's potential in travel and hospitality.
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José Andrés Group opens new steakhouse in New York City’s Mercado Little Spain

📖 Joanna Fantozzi, Senior Editor at Nation’s Restaurant News, has over 7 years of experience in the restaurant and hospitality industry. Fantozzi joined Informa’s Restaurants and Food Group in 2018 and has held various positions, including Senior Editor since August 2021. Her work appears in major outlets like The New York Times and Forbes. She has degrees from The College of New Jersey and CUNY's Craig Newmark Graduate School of Journalism.
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𝐖𝐡𝐞𝐧 𝐋𝐞𝐠𝐚𝐜𝐲 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 𝐌𝐞𝐞𝐭 𝐋𝐞𝐠𝐚𝐜𝐲 𝐌𝐢𝐧𝐝𝐬𝐞𝐭𝐬: 𝐀 𝐇𝐨𝐫𝐫𝐨𝐫 𝐒𝐭𝐨𝐫𝐲 In my line of work, I rarely need to log into a client’s software. If I need a report, the… | Simone Puorto

📱 Two weeks ago, the author struggled with a legacy PMS system at a hotel still awaiting a cloud migration as of 2025. To extract data, the author used AnyDesk, connecting directly to the hotel owner's computer. Despite 14 days of trying and contacting the software staff and founders, the required file remained undelivered. The issue highlighted is not just tech or data silos, but people silos, emphasizing the need for stronger human responses in outdated systems.
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The Revenue Blindspot: Seeing What You’re Missing without Data-Driven Revenue Management

📈 Hotels leveraging data-driven revenue management maximize profitability by anticipating demand spikes and optimizing pricing strategies. Lacking system connectivity leads to missed opportunities. Unpredictable pricing and generic strategies hurt guest trust and satisfaction. Predictive analytics and segmentation personalize offers, enhancing loyalty. Human expertise complements technology, ensuring consistent, informed decisions. The partnership between IDeaS and Shiji demonstrates the transformative power of integrated systems in overcoming revenue blind spots and fostering sustainable growth in the hospitality industry.
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