Innovation

📈 D-EDGE CRM is designed for hoteliers to boost direct revenue and guest loyalty by using AI-driven personalization to automate communications. It helps increase upsell conversions and saves time by consolidating guest data into a single interface. Hotels can create custom loyalty programs and synchronize with the D-EDGE Booking Engine to promote repeat bookings. This solution enhances targeted marketing campaigns and optimizes guest experiences.

🍹 U.S. restaurants miss out on $1.4 billion in revenue due to inefficient digital menus. By 2035, 50% of restaurant transactions could be digital, up from two-thirds of Americans ordering meals digitally each week today. Coca-Cola and Olo partner, leveraging AI tools across 88,000+ locations, including GoTo Foods, Dave’s Hot Chicken, and P.F. Chang’s, to drive beverage sales and growth. Embracing digital strategies has led to 10-point profit lifts and improved customer experience.

💳 Mackay reveals credit card fees surpass restaurant employee benefits costs, urging transparent pricing. Bobrukiewicz of Nigel POS stresses the need for fair software pricing, while Henshaw of In-N-Out highlights the necessity for flexible solutions. Krupp of OneDine identifies challenges: lack of standardization, business openness, and economic pressures in SaaS pricing. Trendell of Oracle calls for data integrity and openness in tech. Cotter of Chipotle advises thorough vendor evaluation, and Bedoka of Jack In The Box emphasizes adopting RTN standards.

💸 MUNICH – June 30, 2025 – IDeaS, a global leader in hospitality revenue management, partners with Munich-based berner+becker, a top consultancy in the DACH region. berner+becker will implement IDeaS’ G3 RMS to enhance revenue outcomes and aid expansion in Europe and the Middle East. This collaboration aims to optimize hotel performance amid shifting demand patterns, staffing challenges, and inventory management needs, leveraging automation and local insights to improve profitability and decision-making.

📈 Revenue management in the hotel industry is evolving from tactical tasks to strategic leadership. At a 200-room Manhattan hotel, automation via LodgIQ enables revenue managers to save hours, shifting focus from manual rate updates to strategic initiatives. The hotel's direct booking contribution is now over 40%. Utilizing automation, they capture room-type premiums over $500 on peak weekends, demonstrating enhanced pricing strategies, not risk-taking. This shift repositions revenue managers as key players in commercial decisions, aligning with digital marketing.

💻 HITEC 2025 session highlights Wyndham Hotels & Resorts' AI-driven guest experience strategy, featuring speakers Josh Dow and Jeff Thoman. Wyndham revamped its digital infrastructure over five years, benefiting 103 million Wyndham Rewards members. AI enhances call center efficiency and franchisee support, improving service and response times. Future innovations include AI-robotics integration and agent-to-agent communication. Leaders are advised to start with simple AI applications, emphasizing ongoing improvement and practical utility.

💳 COLUMBUS, Ohio, June 30, 2025—Red Roof partners with FreedomPay to enhance payment processes across 700+ U.S. hotels, focusing on speed, security, and flexibility. The collaboration aims to provide cost savings and operational efficiency, ensuring all locations support omnichannel payments. Sharee Brell, Red Roof’s VP of Technology, notes strategic advantages and improved guest experiences. Chris Kronenthal, FreedomPay president, highlights the use of Next Level Commerce™ technologies for secure transactions, enhancing the hospitality experience.

📈 Andrew Wilkinson warns AI will surpass human capability in 918 days, impacting all sectors. Brian Balfour notes ChatGPT's shift to control content like other platforms before it. Cloudflare's CEO highlights AI bots scraping publishers' content, revealing a 20% global web traffic impact. Accenture finds 36% of users call AI a "good friend," while a BCG report foresees leisure travel reaching $15 trillion by 2040, driven by emerging markets and domestic travel.

💸 Andrew Wilkinson warns of an impending AI revolution, predicting significant disruption within 1,000 days. By 2028, AI might surpass human abilities in all tasks, potentially shifting 20-30% of jobs. AI could disrupt at least 25% of jobs by 2030, with roles like driving and administration heavily affected. Investors like Bill Ackman have profited from hedging, making $2.6 billion during the 2020 COVID-19 crisis. Hedging against AI, Andrew suggests investing in datacenter infrastructure, self-driving technologies, and human longevity sectors.

📈 Cloudflare's CEO reveals alarming stats on the 'content collapse'. Two years ago, Google needed to scrape 2 pages for 1 visit; now it's 18. Six months ago, OpenAI had a 250:1 scrape-to-visit ratio, which has skyrocketed to 1,500:1 today. This shift, driven by AI overviews, will force companies to increase spending on paid ads and AI-generated content. Marketing strategies are expected to transform dramatically in the next 12 to 18 months.