Innovation

📈 Agilysys, Inc. announced Intelligent Guest Profiles at HITEC 2025, enhancing hospitality service through guestsense.ai technology. From June 17 to 19 in the exhibition's Booth #1611, attendees can explore how IGPS technology aggregates guest data across Agilysys systems, amplifying personalized service, upselling, and loyalty. Rohith Kori, SVP, explains its advanced data synchronization, enabling sophisticated AI usage. On June 18, from 11:15 to 11:45 a.m. in Booth 801, a detailed session will occur.

💻 In 2025, hotels globally will benefit from digital registration, cutting lobby wait times and enhancing front desk efficiency. Implementing digital registration cards enables smoother check-ins, transforming guest experiences. The initiative, outlined by Vanshikha Dhar on June 21, 2025, highlights the shift towards technology-driven hospitality solutions to streamline operations. This step is part of broader trends in the industry to optimize guest satisfaction and operational performance.

💻 Michael Levie, co-founder and former COO of citizenM, discusses the importance of collaborating with technology partners to enhance innovation in hospitality. This archived podcast episode highlights strategies for maximizing impact through tech solutions. Perfect for industry professionals looking to leverage technology in their business operations.

📰 Hotels are leveraging technology to navigate market uncertainties. In times of downturns like 2008 and 2020, revenue management tools with advanced data analytics help optimize pricing and inventory. Key strategies include risk mitigation through automated systems, dynamic forecasting via machine learning, and adapting long-term models using granular data. By integrating property management with revenue systems, hotels enhance profitability while avoiding consumer confidence pitfalls, ensuring agility and efficiency.

💸 PwC's "Hospitality & Leisure: US Deals 2025 Mid-Year Outlook" reported an 85% decrease in PE-sponsored H&L deals year-over-year. High borrowing costs and policy uncertainty are tempering deal volume. Three large H&L deals in 2024 involved PE buyers acquiring gaming operators. The focus is on digital transformation, with M&A reshaping brand portfolios. Operators aim to leverage M&A strategies, adapt to market trends, and capitalize on tech advancements amid economic uncertainty and evolving consumer preferences.

📱 June 16-19, 2025, Indianapolis: Nearly 6,000 attendees gathered for HITEC, organized by HFTP. With over 360 companies, it showcased hospitality tech solutions. The event featured speakers Jeremy Gutsche and Todd Buchholz and celebrated two new Hall of Fame inductees. The E20X pitch competition marked its tenth anniversary, with Levee winning top awards for its AI innovations. Attendees from 60+ countries enjoyed networking opportunities and educational sessions, enhancing industry knowledge and connections.

💻 Agilysys, a hospitality software company, launched Intelligent Guest Profiles (IGP) to boost ancillary revenues by providing hotels with unified guest data. IGP uses real-time data collection powered by guestsense.ai and assesses guest lifetime value via RFM metrics. Enabled across Agilysys' systems, it aggregates behavioral, transactional, and preference data. On Monday, June 30, 2-3 pm BST, a webinar titled "Monetising the Guest Experience" will be hosted to discuss this innovation.

🎬 UK: In June 2025, Nevaya and Filmbankmedia partnered to provide Hollywood blockbuster films in hotel rooms. Content includes movies from Disney, Warner Bros., Lionsgate, Sony Pictures, Discovery, and A24. Hotels can offer these films as a complimentary service or on a pay-per-view basis, including new releases. James Richmond (Nevaya) emphasizes innovation, while Majella Griffin (Filmbankmedia) highlights their extensive film roster for a unique guest experience.

📄 Celebrating 30 years, the Hospitality Operator Forum reflects on industry evolution. In the early '90s, hotel statistics were gathered manually, with interest rates hitting 12-14%. Now, AI shapes the sector's future, emphasizing human-centric roles. Operators and investors redefine cooperation, focusing on AI's potential in service enhancement, despite its limited productivity boost compared to other sectors. The challenge is to integrate AI subtly for value creation, ensuring the industry's sustainability and growth.

📈 VivaTech 2025, held from June 11-14 in Paris, set attendance records with 180,000 visitors, 15,000 more than the previous year. The event featured exhibitors from over 120 countries, a 20% increase from 2024, emphasizing artificial intelligence. Paris Intramuros hotels saw a 13.9-point increase in occupancy to 89.3% and a 10.7% rise in average daily rates to €282.4. RevPAR surged by 31.1%, driven by international attendees.