Innovation

4650 posts

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Reclaiming the core of hotel technology

💻 Nov 26, 2025, the IDC MarketScape highlighted a paradigm shift in property management systems (PMS) within hotels. Who? Hotels, What? PMS evolution with AI, automation, and data strategies. How? By integrating operational, guest, and financial data, supporting varied models, and using composable architectures. Why? To enhance connected systems like CRM and revenue management. Where? Within hotel ecosystems. The PMS is now central, driving efficiencies and strategic decisions through intelligence and automation.
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Building trust in agentic AI travel tools

🗺 Nov 26, 2025: Major travel platforms like Google, Expedia, Priceline, and Kayak are investing in autonomous AI for trip booking, but only 2-12% of travelers trust AI to make independent decisions due to privacy concerns and AI inaccuracies. Over 50% of consumers worry about data use, limiting readiness to share payment details with travel bots. As AI technology progresses, consumer comfort and trust will dictate the pace of adoption in the next five years.
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  • 5 min

Paid in full: For hotels, what’s the point of sale?

💵 Hotels leverage advanced POS systems to enhance guest experiences and boost revenues. Toast's POS, with features like the Toast Go 3 device, integrates with the PMS for seamless operations. Agilysys emphasizes mobile payments, offering Agilysys Pay for secure transactions. Shiji Group’s Infrasys POS focuses on user-friendly interfaces and reliability. FreedomPay uses AI for sales boosts and supports mobile payments. Oracle's Simphony processes 6.3 billion transactions annually, integrates with Opera PMS, and enhances service efficiency.
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Nemacolin Hospitality Lab at WVU Celebrates First Anniversary With 100 Percent Job Placement Rate

🎓 Nemacolin celebrated the first year of the Nemacolin Hospitality Lab at West Virginia University (WVU) in Farmington, Pennsylvania. The lab achieved a 100% job and internship placement rate for its students. CEO Maggie Hardy praised the lab's role in preparing students for the luxury hospitality sector. Director Meridith Balas highlighted the lab's impact on students' growth and confidence. This initiative is enhancing the tourism industry and empowering future hospitality leaders.
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  • 1 min

#ai #businessstrategy #automation #technews | Felipe Fogaca | 18 comments

💻 McKinsey's roadmap highlights AI's transition from an assistant to an autonomous decision-maker by focusing on architecture, not just technology. Key actions include mapping journeys, breaking down processes, and deploying AI agents at task levels. Forward-thinking leaders integrate AI with human teams to enhance speed, precision, and outcomes. Emphasis is on transforming operations rather than mere task automation. Explore AI’s potential in your sector to leverage its capabilities. #AI #BusinessStrategy #Automation #TechNews
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  • 7 min

From Dashboard To Delegation: What I Tried To Say On The Phocuswright Stage

🌐 On the Phocuswright stage in San Diego, the discussion shifted to the impact of AI on destinations managing changing expectations. By 2025, data sources have expanded, yet challenges remain in utilizing this data effectively. The journey from dashboards to dialogue, and then to delegation, introduces AI agents for specialized tasks like marketing and sustainability. These agents, supported by curated tourism data, empower destinations towards better management and strategic decision-making.
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  • 2 min

Semrush: ChatGPT's AI visibility study reveals rebalancing of citation model | Leigh McKenzie posted on the topic | LinkedIn

🤖 Over the past quarter, Semrush conducted a major AI visibility study analyzing 230,000 prompts across ChatGPT, Google AI Mode, and Perplexity. ChatGPT notably reduced citations to Reddit and Wikipedia, indicating a shift in its citation model. Only about one-third of Reddit's rankings would have been impacted by the num=100 parameter change, suggesting a deeper recalibration. Google AI and Perplexity were stable, underlining that this shift was specific to ChatGPT aiming for more diverse and unbiased information sources.
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  • 2 min

Mindtrip launches B2B solution for hotels

📅 Mindtrip, an AI-powered tool from San Francisco, launched B2B products to help hotels personalize guest experiences. The platform provides tailored recommendations for local attractions, dining, and activities, enhancing guest engagement pre-stay. Hotels use Mindtrip’s code snippets and templates for integration, offering a seamless experience. Magic Links and geo boundaries connect guests with trusted local partners. The Landsby praises its intuitive setup, launched in weeks, enhancing customer service and marketing expansion.
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