Innovation

💻 HSMAI Europe has launched an AI Advisory Board to explore AI's impact on hospitality. Chaired by Benjamin Jost, the board includes members from academia and smaller hotel chains, focusing on industry performance, leadership, and AI's future over the next 12–36 months. Monthly meetings will share insights via events and education. This initiative supports the responsible adoption of AI, aiming to enhance commercial performance and guest experiences in hospitality.

💻 In 2026, ITB Berlin highlighted AI's evolution in travel. Michael Toedt and Sophie Pommois noted AI's strategic role, with 15-20 hotel groups deploying agents in live settings. Smaller operators lead this charge, while larger chains remain cautious. Mark Fancourt experienced AI in vendor tech that automated tasks beyond first-gen chatbots. Sergio Golia's demo showcased agentic AI, rebooking a flight via natural conversation, emphasizing enhanced traveler care over efficiency.

💻 On Day 2, an AI assistant for a hotel using Claude Code completed an April cleaning schedule in 3 minutes, resolving a room conflict for guest Liebmann by reallocating room assignments via Cloudbeds. It drafted staff emails in French and English, managed emails, reviewed villa-rental performance, and found new plumbers. Initial setup took one day, with each new workflow enhancing efficiency. The focus is on documenting successes and challenges in real-time.

🛫 Emerging Travel Group (ETG) partners with Meliá Hotels International to integrate over 400 hotels from nine brands across 40 countries. ETG, operating RateHawk, ZenHotels, and Roundtrip, expands its portfolio for nearly 120,000 B2B travel professionals in 190 markets. Meliá gains access to ETG's extensive network, enhancing global distribution with real-time API connectivity. ETG's inventory now includes 3.2 million options, with 250,000 directly connected properties. In 2025, ETG achieved $4.8 billion in transactions with 40,000 daily bookings.

💸 $700M invested in AI for travel tech, yet only 2% consumer adoption. 80% of travel executives plan to scale AI within five years. Travel giants like Booking and Expedia are caught in a prisoner's dilemma: invest or risk obsolescence when the market shifts. The struggle is between existential cost of non-investment versus financial loss from low return on investment. The industry's challenge: preparing infrastructure before consumer trust in AI emerges.

🎰 Las Vegas, March 24-25, 2026 – UrVenue will present its venue-management platform at the BAR & Restaurant Expo at the Las Vegas Convention Center, Booth #1616. The platform allows operators to maximize revenue through curated experiences, including shared tables and VIP packages, while reducing manual work. UrVenue’s CRM, in beta, offers guest profiling and management tools. Booth visitors can join the "Raise the Bar Giveaway" for a chance to win a $3,600 prize package.

📰 India, 17th March 2026: RateGain Travel Technologies, with over 13,000 customers in 160+ countries, is named an Expedia Group 2026 Elite Connectivity Partner for the fourth consecutive year. RateGain processes 231+ billion ARI updates annually and connects to 700+ demand partners. Their AI-driven innovations, like Agentic ARI, enhance hotel distribution across 200+ global sites and 70,000+ partners, optimizing rate accuracy and responsiveness. Founded in 2004, RateGain collaborates with major OTAs and 25 Fortune 500 companies.

📊 In the hospitality industry, effective data management is crucial. The challenge lies in transitioning from inefficient, Excel-dependent processes to a data-driven culture. A new Commercial Task Force aims to bridge this gap, focusing on a "Single Source of Truth" for decision-making. By ensuring data accuracy and operational discipline, hotels can achieve predictable margins and empower decision-making across teams, protecting profits and enhancing competitive reliability.