Innovation

World Travel Market, London, 5 November 2025 – RMS, a leading hospitality platform for hotels, motels, serviced apartments and campgrounds, has today announced a new integration with cloud-based point-of-sale provider Epos Now to enhance…

📑 Adrienne Hanna, CEO of Right Revenue, started her tech journey in her late 40s, leveraging 30 years in hospitality. In 2017, Right Revenue was founded to bridge the tech gap for independent hotels, offering tools usually available to big brands. Her system supports 'also Revenue Managers' who juggle multiple roles, with user-friendly dashboards and recommendations. Adrienne emphasizes balanced automation and human intuition, advocating for more integrated revenue management across departments for long-term success.

✈️ Accelya launched AI-driven FLX ONE Vision in 2024, enhancing live order intelligence for airlines. The software, powered by FLX AIViator, enables real-time data access, improving decision-making and reducing disruptions. It was introduced at IATA WPS and will feature in Istanbul's WPS and WFS events. Accelya's CEO highlighted the need for real-time insights over outdated reports. Now in beta, the platform helps detect issues like erroneous fares and premium bookings without loyalty accounts.

💻 Inspiretec, a UK-based travel technology platform operating across 12 countries, has been acquired by Juniper Group, part of Vela Software and Constellation Software Ic. Inspiretec, with over 25 years of experience, offers tools for travel agencies and tour operators, including reservation systems and CRM. Founder Simon Powell and CEO Jaime Sastre expressed excitement about enhancing services and integrating products from Juniper Group, which includes firms like Juniper Travel Technology and TravelTek.

🚀 IBS Software has partnered with AWS to modernize airline retailing through a multi-year Strategic Collaboration Agreement. The collaboration introduces iRetail, an AI-first platform that revamps the Offer–Order–Settle–Deliver value chain. With AWS's cloud capabilities, iRetail offers personalized experiences, increasing operational efficiency and innovation. The partnership aims for global deployment with 99.99% availability. By 2027, IBS and AWS plan to enhance customer journeys through a joint R&D roadmap, setting new benchmarks in airline retail modernisation.

💻 In 2025, a global study by h2c GmbH and Profitroom revealed that while 78% of hotels use AI or automation, only 8% have a formal AI strategy. The research, involving nearly 200 hotel businesses, highlights a trust-reliance gap with trust in AI at 6.6/10 and reliance at 4.7. Key AI applications include business intelligence, chatbots, and digital marketing. Barriers include lack of expertise (62%) and unclear strategies (51%). The study suggests holistic integration for full potential.

💻 In 2025, Cloudbeds and GuestCentric partnered to assist independent hotels, primarily in Latin America and Southern Europe, by merging their property management and central reservation systems. This collaboration offers real-time synchronization, reducing errors and overbookings. Notably, hotels using GuestCentric's capabilities reported a 58% increase in direct bookings. Adam Harris of Cloudbeds and Pedro Colaco of GuestCentric emphasized the partnership's goal to empower smaller hoteliers with technology that rivals major brands.

📷 Emirates has installed over 200 biometrics-enabled cameras at Dubai International Airport (DXB) to enhance customer efficiency. 🚀 These innovations allow users to navigate Terminal 3 via facial recognition, eliminating the need for passports and boarding passes. A collaboration with the General Directorate of Identity and Foreigner Affairs Dubai (GDRFAD), this initiative has been evolving since 2017, aiming to provide a seamless travel experience. All Emirates customers can register through the app or at airport kiosks.