Innovation

📈 My Place Hotels partners with IDeaS to implement an automated revenue management system across 80+ extended-stay hotels in 31 U.S. states. The system enhances pricing, forecasting, and operational efficiency using AI-driven insights. This collaboration aims to boost profitability and improve guest experience. Key capabilities include automated rate recommendations and reduced manual effort, enabling focus on local market strategy.

📈 TRYBE and IRECKONU have integrated their platforms to enhance hospitality experiences. This partnership, announced recently, connects spa and leisure bookings with IRECKONU’s guest data platform. Hotels can now create unified guest profiles, boosting ancillary revenue and operational efficiency. This integration allows seamless upselling and cross-selling through personalised offers. IRECKONU, founded in 2014, works with brands like Mandarin Oriental and Hard Rock. For more details, contact TRYBE at amy@try.be or IRECKONU at emilia@ireckonu.com.

📈 New research by Responsive, released on October 15, 2025, highlights a shift in B2B vendor discovery influenced by AI. In Beaverton, Oregon, findings reveal that 25% of buyers prefer generative AI over traditional search, and 47% use AI in critical stages like market research. Despite AI's growing role, trust and expertise still dominate decisions, with 81% prioritizing RFP responses. Notably, 80% of tech industry buyers favor GenAI over search, showcasing a tech-forward trend.

🚀 OpenAI uses AI to boost productivity, with 3,500 employees leveraging Codex to achieve a 70% increase in weekly merged pull requests. Sales productivity rose 20%, while Estée Lauder and Canva saw enhancements of 90% and 44%, respectively. In a survey of over 5,000 enterprise users, 95% reported time savings with ChatGPT. OpenAI serves over 1 million businesses, while 75% of enterprises report positive ROI. The focus is on expanding AI's economic value across industries.

🛒 November 2025, Google introduced a major AI shopping update for holiday shopping. The AI Mode in Search allows users to shop conversationally, describing their needs as they would to a friend. It offers organized responses with visuals, prices, reviews, and inventory data. This upgrade utilizes the Shopping Graph, featuring over 50 billion product listings, with 2 billion updates every hour, ensuring fresh and reliable information for users.

🏨 Mandarin Oriental aims to more than double its global footprint within the next decade, having already added seven properties in two years and with 30 more developments underway. Laurent Kleitman, appointed group CEO in September 2023, emphasizes that luxury hospitality hinges on human connection rather than technology. The industry is projected to grow nearly 10% annually over the next five years. The "Rising Fans" program supports career development, fostering talent in a digital-first world.

💸 76% of a revenue manager’s week is consumed by internal tasks like reports and data checks. Data fragmentation in hotel systems leads to mismatched KPIs and delayed decisions. AI and BI tools can automate these processes, increasing hotel revenue by 10-15%. A UK hotel using AI-based forecasting achieved record profitability by adjusting rates and optimizing inventory ahead of a local event. The future of hospitality combines AI with human judgment for strategic decision-making.

📺 Uniguest launches Google Cast support for Samsung Hospitality TVs, enhancing in-room streaming. Guests can stream content directly to Samsung HBU800, HU7000F, and HU8000F TVs without external dongles. This integration is globally certified, ensuring security and privacy, with credentials automatically cleared at checkout. Uniguest's Hotel Hub platform manages this scalable solution, meeting modern guest expectations. Samsung celebrates this as a milestone in its hospitality offerings, offering support for popular OTT apps like Netflix and YouTube.

💻 The Landgrove Inn in Vermont, with 16 rooms and located at 132 Landgrove Road, has upgraded its guest experience using Mews, a leading hospitality operating system. This digital shift modernized their reservation process, achieving full automation in just one week. Mews, serving over 12,500 clients globally, has helped reduce manual tasks, allowing the inn to focus on guests and events. The Landgrove plans to expand its tech with Mews' POS and Event Management System.

💸 San Diego, CA & Cambridge, MA — November 17, 2025: Cloudbeds and HTS announced a partnership, introducing HTS's Cancel for Any Reason (CFAR) feature to independent hoteliers. This integration offers travelers flexibility, boosting hotel conversion rates and revenue. Cloudbeds operates in 150 countries, winning numerous awards from 2021 to 2025. Founded in 2012, it remains a leader in hospitality tech, enhancing operations and guest experiences with the AI model, Signals.