Payments move from processing to relationship-building
💳 Jan 20, 2026, in Singapore: A WiT panel with leaders from Ant International, Visa, BigPay, Mandai Wildlife Group, and Agoda discussed how payments are pivotal in building guest relationships and enhancing hotel operations. Key insights include the importance of multi-payment options, trust, first-party data, loyalty through points, localization, and AI-driven operations. Payments now influence trust, conversion, and personalization, evolving from a mere technical necessity to a strategic asset in the hospitality industry.
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