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Innovation

4509 posts

[[ 9 ]]

The hidden costs eating into hotel revenue

  • Automatic
  • 1 October 2025
🏨 Oct 1, 2025: Independent hotels face profitability challenges due to opaque distribution and payment fees. Hotels pay 10–30% in commissions to OTAs and 5–8% on bookings to metasearch platforms like Trivago. Click fees range from $0.10 to $1.30. Cross-border transactions incur 3–4% extra charges. Small hotel finance teams spend up to 40% of their time on payment reconciliations, costing $15,000–$30,000 annually. Greater transparency and technology adoption are recommended solutions.
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ChatGPT becomes a shopping platform

  • Automatic
  • 1 October 2025
🛒 Oct 1, 2025: OpenAI launches Instant Checkout, allowing U.S. ChatGPT users to buy from Etsy and some Shopify merchants. The new Agentic Commerce Protocol lets merchants integrate products into ChatGPT. ChatGPT’s weekly users hit 700 million globally, appealing to retailers. Amazon and Walmart are not participating yet. This positions OpenAI as a disruptor in e-commerce, challenging companies like Google. Future AI advancements could automate purchases. In hospitality, this could impact hotel bookings, posing opportunities and risks for hoteliers.
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Travel brands adapt to fragmented digital journeys

  • Automatic
  • 1 October 2025
🛫 Oct 1, 2025 – In the travel industry, consumers now view an average of 141 pages before booking. Rising travel costs and inflation push people to OTAs and budget options. Demand for authentic experiences is high, from Gen Z to baby boomers. Brands leverage AI, programmatic ads, and platforms like Amazon DSP to target audiences. Influencers on Twitch and Instagram impact choices, with half of travelers undecided on destinations, presenting opportunities for brands to inspire trips.
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  • 1 min

I built an SEO + AEO monitoring tool that tracks traffic from Google, Bing, Perplexity, Gemini, Claude, Copilot, and Meta AI across ALL your websites in a single dashboard. The link is below, but… | Eduard Mur

  • Eduard Mur
  • 30 September 2025
💻 I built an SEO + AEO monitoring tool that consolidates traffic data from Google, Bing, Perplexity, and others into a single dashboard. This tool addresses inefficiencies in switching between Google Search Console and Bing Webmaster Tools, lacks AI tracking in GA4, and highlights the importance of Bing traffic. It simplifies monitoring numerous sites and offers 50% off for a month with a promo code. Check it out at [seomonitoro.com](http://seomonitoro.com).
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  • 2 min

Shiji Expands Partnership With American Liberty Hospitality

  • LODGING Staff
  • 30 September 2025
📱 American Liberty Hospitality (ALH) expanded Infrasys POS, Stellaris Digital Dine, and Infrasys POS Move to 7 properties, including Hilton Houston Westchase, in 2023. These technologies streamline operations at locations like DoubleTree Galveston Beach and Embassy Suites Houston Downtown. ALH's centralized system enables flexible service, including poolside ordering and instant payment processing. Shiji's mobile solutions enhance service speed and efficiency, allowing ALH to adapt quickly and focus on guest experience.
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  • 1 min

#tourism #traveltech #innovation #customerexperience #nobs #hoteltech | Alex Lamotte-Hysbergue

  • Alex Lamotte-Hysbergue
  • 30 September 2025
💸 October 1st: Launching Niji Labs to redefine hospitality tech. The tourism industry faces a billion-dollar issue with vendor-driven tech that frustrates guests and burdens staff. Billions are spent enriching vendors, not enhancing customer or employee experiences. Niji Labs, an innovation agency, aims to prioritize guest satisfaction and real business outcomes, rejecting unnecessary complexity and ineffective "digital transformation." Ready for a strategy that truly transforms? Book a call: [link provided]. #Tourism #TravelTech #Innovation
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  • 5 min

Reinventing the Online Guest Journey in the Caribbean

  • Secil Yuksel
  • 30 September 2025
📱 Caribbean hotels leverage digital personalization to enhance guest engagement and improve direct bookings, targeting travelers from North America, the UK, and emerging segments like bleisure travelers and digital nomads. The Caribbean Hotel and Tourism Association (CHTA) represents the sector across 32 countries, advocating for direct bookings. Properties like Sailrock South Caicos use AI and predictive technology for personalized experiences, boosting guest trust and conversion rates. Intracaribbean travel has rebounded since 2022, despite challenges from carrier losses.
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  • 2 min

Mews Announces Acquisition of Flexkeeping

  • LODGING Staff
  • 30 September 2025
💼 Mews announced the acquisition of Flexkeeping, a housekeeping automation platform, in New York. Flexkeeping, founded in 2012, enhances productivity by 40% and reduces guest complaints by 45%. Its tools automate room assignments and facilitate team collaboration. Mews aims to integrate these capabilities into its PMS, promising revolutions in cleanliness and staff collaboration. Executives Richard Valtr and Matt Welle emphasize improved efficiency, while Flexkeeping's Luka Berger anticipates new standards in hotel operations.
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  • 3 min

Hospitable raises over $1.5 million from its own community of customers and employees

  • 10minhotel
  • 30 September 2025
💸 **SAN FRANCISCO, 30 September 2025** – Hospitable, a property management software, raised over $1.5 million from 100 customers and employees across 32 countries. With 18,000 active users in 119 countries, the company reports a $22 million ARR, a 46% growth, and a 75% gross profit margin. In 2024, it processed $4.6 billion in reservations. A $250,000 agreement with OpenAI aims to enhance its AI-driven platform. Starting October 2025, Hospitable introduces $1,000 monthly grants for active community contributors.
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  • 2 min

ChatGPT made agentic checkout a reality! I must admit I thought it will take more time and investors were even more pessimistic. But we are already there. You can now buy products within ChatGPT… | Kevin Gauthier

  • Automatic
  • 30 September 2025
🛒 **Stripe has launched initiatives in agentic commerce.** Millions can now shop via ChatGPT, powered by Stripe. Instant Checkout is being implemented, and purchases can be made directly in chat from Etsy and soon Shopify. The Agentic Commerce Protocol (ACP), co-developed with OpenAI, supports secure transactions between buyers, AI agents, and businesses. Stripe also introduces Shared Payment Tokens for secure credential transfer. These advancements prepare agentic commerce for widespread use.
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