Innovation

💰 In recent years, the role of hotel revenue managers has evolved significantly. The PickUp, a new online community, addresses the shift from pricing to a broader strategy involving distribution, segmentation, and AI-driven systems. Revenue managers now collaborate more with marketing and brand teams to influence demand creation. This evolving role focuses on non-automatable areas like context and judgment, reflecting a shift in how properties compete, and highlights the need for consistent dialogue among industry professionals.

💻 TakeUp launches The PickUp in Westfield, Ohio, a new professional community for hotel revenue managers, general managers, and pricing leaders. Launched in 2026, The PickUp serves as a central hub for discussions on pricing and revenue strategies. It offers resources such as peer discussions, educational tools, webinars, and job postings. As explained by Kourtney Thomas, the platform addresses the evolving landscape influenced by AI and automation, facilitating collaboration and knowledge sharing among industry professionals.

📱 American Liberty Hospitality has implemented a mobility-first strategy, transforming its operations. By equipping staff with mobile POS technology, ALH enhances guest service and F&B operations, emphasizing agility and revenue. This approach reduces order errors as staff input data directly, as noted by Jason Kaminski, Corporate Food & Beverage Manager. This shift delivers measurable financial returns and improves operational performance, showcasing the benefits of integrated technology in the evolving hospitality industry.

📈 Revinate's CMO, Karen Stephens, and Evan Crawford of Pyramid Global Hospitality explore in the Hotel Moment podcast how hotels can boost revenue by connecting siloed guest data. With 25 years in hospitality tech, Karen's leadership helped Revinate achieve its highest booking quarter in Q4 2023. They emphasize the importance of data connection, personalization, and segmentation, highlighting that AI's effectiveness hinges on a solid data foundation to enhance hotel guest experiences and engagement.

💻 March 4, 2026, marks a pivotal moment in the hospitality industry as Lighthouse launches The Hotels Network app, the first direct booking app for hotels within ChatGPT. With ChatGPT boasting 900 million users and an AI-driven travel search growing 50% faster than traditional methods, one-third of travelers are booking via AI by 2025. Booking.com and Expedia were quick to integrate with ChatGPT, capitalizing on AI's influence on hotel recommendations.

Long-standing technology partnership expands as group deploys advanced revenue management in a highly competitive German market FRANKFURT– 26 March, 2026 – IDeaS, a SAS company and the world’s leading provider of…

🏨 In the hospitality sector, self-service check-in has become the norm, driven by guest demand for autonomy and speed. Hotels face pressure to cut costs and enhance efficiency. Kiosks, like those from kiosk.eu, offer a robust solution with integrated payment, key encoding, and document verification. These kiosks require seamless Property Management System integration for effective data synchronization and room assignment, enhancing guest experience while allowing staff to focus on personalized service and upselling opportunities.

💻 Munich, 26 March 2026: Apaleo launched Apaleo Copilot to streamline hotel operations through a chat interface. It handles tasks like room assignment and resolving overbookings. The AI tool integrates with existing systems and can be trained on each business's SOPs. A study shows only 2.9% of travel employees have AI skills, contrasting with 21% in tech. Apaleo Copilot aims to increase AI use among hotel staff by embedding it into current workflows.