Innovation

💻 Nov 25, 2025, Cendyn introduces AI Connect, enabling direct hotel data integration into AI platforms like ChatGPT, Gemini, and Claude via the Model Context Protocol (MCP). This move, in collaboration with DirectBooker, addresses the OTA dominance in AI travel searches, ensuring hotels are visible with their best rates. Their selective beta program helps hotels capture early demand and track AI channel performance. Cendyn serves 32,000 clients, generating $20B+ annually, aiming to reduce OTA reliance.

🏖️ Paradise Point Resort & Spa in San Diego, managed by Davidson Resorts, completed its conference center renovation, enhancing over 60,000 square feet of indoor and outdoor spaces with coastal-inspired design. Featuring flexible layouts, improved technology, and sustainable elements, the resort's updated venues include the Paradise Ballroom and the Sunset Ballroom with panoramic views of Mission Bay. Eco-friendly upgrades include LED lighting and energy-efficient materials, reflecting a commitment to sustainability.

📈 San Diego, California—Cloudbeds announced a new partnership with Klaviyo, a B2C CRM platform, to automate communications and boost direct bookings for hoteliers. The integration allows for real-time data access and one-click installation with no setup fees. This collaboration helps hotels turn guest interactions into revenue opportunities, enhancing targeting and conversion rates. Cloudbeds and Klaviyo aim to leverage guest data for personalized marketing and improved guest relationships, driving engagement, revenue, and repeat visits.

Author: Hrishikesh Bapat, Senior Product Manager @LodgIQ From pricing specialists to profit leaders, here’s what the next generation of revenue managers must master. The Changing Face of Leadership Have you…

🏆 Springboard Awards for Excellence 2026 🎉 When? 30 April 2026. Where? Park Plaza London Riverbank. Who? Hosted by Park Plaza, sponsored by industry leaders like Nestlé, HIT Training, and Sybron. What? Celebrates excellence in hospitality with categories like the new Hospitality Careers Champion Award. How? Free and easy nominations via the Springboard website by 9 January 2026. Why? To recognize and inspire talent, supporting Springboard’s mission to bolster hospitality careers. Goals: Close skills gaps and create one million new skills by 2030.

💻 Google’s AI Mode revolutionizes hotel distribution by selecting between simple searches and detailed agent instructions to extract live hotel data. Chef Duce Raymond's BBQ example demonstrates how Google uses inferred preferences and schema signals to create personalized recommendations, shifting from search to intent shaping. This system profiles users, ranks options, and merges inventory with guidance. Agentic Hospitality gives hotels control over data-driven decisions, preventing platforms from monopolizing guest interactions. Join at AgenticHospitality.com.

🛩 Emirates and OpenAI have formed a strategic partnership to integrate AI across the airline. They will deploy ChatGPT Enterprise and develop an AI centre of excellence. The collaboration focuses on enhancing AI capabilities, exploring use cases, and creating an AI champion network. Leadership sessions and technology team collaborations aim to optimize AI integration. Ali Serdar Yakut of Emirates and Rod Solaimani of OpenAI emphasize the transformative potential of AI in aviation and customer experience.