Why offering free cancellation is vital for hotels
📅 For years, free cancellation policies have been popular among hotels, spurred by online travel agents. Larger hotels benefit as they handle last-minute cancellations without major impact. Smaller hotels struggle, especially boutique ones with fewer than 10 rooms. According to Eviivo, two-thirds of hotels offer a cancellation policy between 1-7 days, with the most effective window being 1-3 days. Speculative bookings often lead to last-minute cancellations, posing challenges but also opportunities for price adjustments.
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