Categorizing... - 10 Minutes News for Hoteliers

Digitizing customer relations : e-concierge services

In the digital age, the smartphone has become indispensable for everyday tasks. We use it to discuss, to find our way around, to obtain various information … The e-conciergerie has…

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E-reputation, how do you manage the opinions that internet users leave you?

Did you know that? E-tourism is the leading e-commerce sector in France. In 2017, 77% of French people went to websites to prepare their excursions. In the digital age, going…

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3 min

Seniors, an interesting clientele for hoteliers

They are nearly 4 million to travel to hotels in France each year. Seniors, representing anyone aged 50 and over, is a category of clientele that is often wrongly underestimated…

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2 min

Chatbots, a Technological Advance in the Hospitality’s Customer Relationship

Chatbots, best practises on how and when to use them Skip to content Home » Hospitality Industry Trends » Chatbots, a Technological Advance in the Hospitality’s Customer Relationship Melanie Calabrese…

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Hoteliers, why do you have to go to the food hotel tech show ?

Amenitiz is exhibitor for the second edition of Food Hotel Tech! Of course, we couldn’t miss the first digital trade fair dedicated to the hotel and catering industry! The event…

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Sending emails to hotel guests: best practices

As mentioned a few weeks earlier in an article, customer data is an incredible lever for the hotelier to increase his live bookings. Today we are going to talk about…

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Hotel customer data: a strategic lever to increase direct bookings

Over the last few years, the OTA sector (Booking, Expedia…) has become more and more consolidated leading to less and less competition. This underlying trend is inexorably leading to an…

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