How to increase your hotel’s direct bookings
In the hotel industry we often hear about “direct booking”, but what does it really entail? A direct booking is a booking made directly through the hotel, either via its…
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What is the ADR and how to increase it?
There are plenty of indicators in the hospitality industry and they ought to be mastered by those working in that industry. Those KPIs are important and allow a hotel to…
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115 RTW – Mark Vanhoenacker: Imagine a City, a (787) Pilot Sees the World
Show Notes A Round the World conversation with our friend Mark Vanhoenacker for the launch of his new book ‘Imagine a City, A Pilot Sees the World’, a sequel to…
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Why customer reviews matter
With our use of the Internet and the rise of new technologies, online social engagement has increased tenfold, particularly with customer reviews. Digital word of mouth is growing and several…
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Types of Hotel Guests and Their Needs
Hospitality is one of the industries experiencing noticeable growth globally. Think of that five-star hotel you enjoy spending your holidays and meeting at. What keeps you returning to the same…
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114 UVF — Losing Virgin(ity) from sunset to sunrise, SLU, Airbus Ecureuil, ever late 777X, who pilots Air France?
Show Notes From sunset to sunrise: Virgin Atlantic to the Caribbean and back, Paul is finally no longer a Virgin virgin. Flying from SLU over St Lucia, its Pitons, in…
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How to Improve Guest Engagement in Hotels?
There has been expeditious growth in the hotel industry over the past years. Many hotel owners and managers are devising new marketing strategies to ensure they remain profitable and viable…
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113 MLE – Seaplanes, A380s and (not) remembering DXB. A220 flying through the biweekly BA IT mess.
Emirates, Emirates and more Emirates, in First, in Business, on 380s or 777s. To Male and seaplanes for Alex, to Dubai with a blank at deplaning for Paul. But also…
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3 misconceptions about Property Management Software
As hoteliers or people familiar with the hotel industry, you probably use a Property Management Software on a daily basis. Indeed, a PMS is now essential to optimize a hotel’s…
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What are the benefits of responsible tourism?
Responsible tourism is tourism that respects the tourism destination’s environment, community, and culture. It aims to correct the adverse effects caused by irresponsible mass tourism. This type of tourism aims…
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