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Posts by author

Clay Bassford1

24 posts

Embracing Technology in Hotel F&B: Challenges and Opportunities

  • Clay Bassford1
  • 28 September 2023
The food and beverage (F&B) industry has seen its fair share of challenges and transformations in recent years, with technology playing a pivotal role. As Senior Director, Commercial and Operations…
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The Hotel F&B Transformation Roadmap

  • Clay Bassford1
  • 13 September 2023
The hospitality industry is undergoing a profound transformation, and the food and beverage (F&B) sector within hotels is no exception. As guest expectations continue to evolve and operational challenges mount,…
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How a Hilton GM Embraces Technology for Streamlined Efficiency and Enhanced Collaboration

  • Clay Bassford1
  • 10 August 2023
In this discussion with Piotr Ignaszak, the General Manager of Hilton Garden Inn Krakow Airport, we delve into the world of technology and its transformative impact on hotel operations. Piotr…
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How a Hilton GM Embraces Technology for Streamlined Efficiency and Enhanced Collaboration

  • Clay Bassford1
  • 10 August 2023
In this discussion with Piotr Ignaszak, the General Manager of Hilton Garden Inn Krakow Airport, we delve into the world of technology and its transformative impact on hotel operations. Piotr…
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High Tech, High End: How F&B Technology is Improving Fine Dining Operations

  • Clay Bassford1
  • 2 August 2023
Shiji Insights spoke with Arthur Leliveld, co-owner of Annoncer, a restaurant and F&B technology provider, to explore how technology can empower chefs at all levels of food operations and allow…
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The Hotel Cloud Checklist

  • Clay Bassford1
  • 6 July 2023
In the following post, Michael Heinze, Shiji’s Chief Architect and Managing Director, shares clear steps to bring your hotel’s processes and tech stack safely and fully into the cloud. Download…
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An Introduction to Hotel APIs: Updated for 2023

  • Clay Bassford1
  • 4 July 2023
As seen in our previous article about application program interfaces, or APIs, are the “backbone of any digital network of programs. They are how we connect the various hospitality software, applications, and…
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Hospitality Staffing and The Labor Crunch

  • Clay Bassford1
  • 3 July 2023
Last year, we witnessed the gradual recovery of the global tourism industry from the devastating impact of the COVID-19 pandemic. As economies reopened and travel restrictions eased, consumers embraced revenge…
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Data Sovereignty for Hotels: What It Really Means

  • Clay Bassford1
  • 27 June 2023
With the increased popularity of cloud storage and computing systems, information that used to be stored on-premise now sits in data centers around the world, making it more challenging to…
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Driving Profitability by Knowing Your Guest: Revenue Management with Duetto

  • Clay Bassford1
  • 21 June 2023
John Lingos-Webb, Senior Director of Global Partnerships & Alliances at Duetto, a cloud-based revenue management system, discusses the world of revenue management post-pandemic, emerging trends in the space, and provides…
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  • Shiji spent a year testing AI on its own people before offering it to a single hotel

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    The visibility game just got serious for hoteliers

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