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The article argues hotels need dedicated CRMs for prospecting since traditional sales systems only manage booked business, citing one property's $1.2M in direct group revenue from nurturing campaigns.

Cendyn's CEO and HOSPITALITY X Co-Founder discuss how social media evolved from brand awareness to direct conversion channel at ITB Berlin.

The 299-room property in CapitaSpring will be Oakwood's second Singapore opening, featuring smart technology and sustainability initiatives.

Features interviews with former Sonesta CDO Brian Quinn on declining hotel margins and Mews founder Richard Valtr on AI's impact on hospitality operations.

The partnership connects Omnibees' 9,000+ Latin American hotels to CN Booking's Asian demand network through real-time integration.

The author argues hotels need strong operational foundations before AI can be effective, as technology amplifies existing processes rather than fixing broken ones.

PPHE reacquires Park Plaza London Waterloo for £147.9m while Nordeste Properties buys Meliá Bilbao for €63m in major European deals.

Four major hotel transactions across Australia, Japan and Malaysia totaled over AUD480 million, with Sydney's Darling Harbour deal marking one of the largest single trades.

TRYBE CEO discusses their wristband-based contactless system for spas, arguing specialized software with strong integrations beats all-in-one platforms.