The One Word to Describe What You Do for Your Customers
The author advocates distilling your customer problem-solving into one word for marketing clarity, using "retention" and "inconsistency" as examples.
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Hyatt Announces Signing of Agreement for Hyatt Place Ahmedabad Nikol, Expanding Its Essentials Portfolio in India
The 140-key property, developed by Golden Buildcon, will include a ballroom and meeting spaces in Gujarat's commercial hub.
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Shiji Infrasys POS Powers Dining Experience on Belmond’s Eastern & Oriental Express
Enhancing the journey of Asia’s most iconic luxury train through smarter, faster, and more refined service delivery. Singapore, March 12, 2026 – Shiji, the global hospitality technology leader, today announced…
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a&o significantly expands its International Sales team with 3 Strategic Appointments
Europe's largest hostel group hires three sales managers for France, UK, and Scandinavia, targeting 75-80% occupancy rates and 600,000+ overnight stays.
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ITB 2026 Recap: Turn Real Hotel Data into Unreal Performance
Michael Grove will analyze the gap between hotel revenue growth and profit margins using global data, sharing strategies to optimize both metrics.
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Travel Industry Applauds Global Entry Reopening, Calls for Immediate Support for TSA Officers
U.S. Travel Association welcomed Global Entry's reopening while urging Congress to support unpaid TSA officers during the shutdown.
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Elevates Luxury Dining on the Eastern & Oriental Express, A Belmond Train, Southeast Asia, with Shiji’s Infrasys POS
Shiji's POS system has been operational since July 2024 on the luxury train route between Bangkok and Singapore, streamlining dining operations.
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The 2026 Revinate Hospitality Benchmark report is live — with channel-level insights
The report analyzed 2.8 billion emails and 4.3 million calls globally, revealing newsletters achieve 33.6% open rates and cart abandonment campaigns convert at 5-6%.
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Frasers Hospitality executes multi-market strategic asset enhancement plan to drive sustainable value creation
The $140 million program targets properties in Kuala Lumpur, London, Melbourne and Singapore with refurbishments, room additions and sustainability upgrades.
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Hyatt Strengthens All-Inclusive Portfolio in the Dominican Republic with Plans for New Hyatt Ziva Resort in Punta Cana
The 650-room resort will open in 2029 as part of Hyatt's expansion in Dominican Republic, adding to 150+ all-inclusive properties across the region.
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