Tell Newsletter #57
Hello , Brand building versus performance marketing is a major issue in the hotel industry. Very few hotel companies are actually building brands. Performance only has been in the DNA…
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Tell Newsletter #56
Hello , ITB has come and gone, for some it was a burden, for others it was too many parties. But it still is the biggest and most influential travel…
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Tell Newsletter
Hello , It has shipped! Tell Trends report has finally been printed and shipped. It started as a crazy idea last summer, the conclusion that there just isn’t really any…
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4 effective tips to improve direct bookings on your B&B website
Most people think that running bed and breakfast is quite fun. But, at the end of the day, it is a business and bed and breakfast owners need to find…
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Bed and Breakfast and the digital revolution
Do you own a cottage and / or a bed and breakfast? If so, your future is looking really bright, todays travelers are looking for an great experience and want…
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Independent Hoteliers : Is There an Alternative to the Traditional Tpe for Payment by Credit Card?
Shopkeepers, craftsmen, but especially independent hoteliers… Accepting payment by card has always been complicated. “Too expensive,” “not profitable enough.” We hear very regularly from hoteliers who tell us that they…
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Digitizing customer relations : e-concierge services
In the digital age, the smartphone has become indispensable for everyday tasks. We use it to discuss, to find our way around, to obtain various information … The e-conciergerie has…
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E-reputation, how do you manage the opinions that internet users leave you?
Did you know that? E-tourism is the leading e-commerce sector in France. In 2017, 77% of French people went to websites to prepare their excursions. In the digital age, going…
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Seniors, an interesting clientele for hoteliers
They are nearly 4 million to travel to hotels in France each year. Seniors, representing anyone aged 50 and over, is a category of clientele that is often wrongly underestimated…
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Chatbots, a Technological Advance in the Hospitality’s Customer Relationship
Chatbots, best practises on how and when to use them Skip to content Home » Hospitality Industry Trends » Chatbots, a Technological Advance in the Hospitality’s Customer Relationship Melanie Calabrese…
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