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Categorizing…

4748 posts

Digitizing customer relations : e-concierge services

  • Melanie Calabrese
  • 12 June 2018
In the digital age, the smartphone has become indispensable for everyday tasks. We use it to discuss, to find our way around, to obtain various information … The e-conciergerie has…
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E-reputation, how do you manage the opinions that internet users leave you?

  • Melanie Calabrese
  • 5 June 2018
Did you know that? E-tourism is the leading e-commerce sector in France. In 2017, 77% of French people went to websites to prepare their excursions. In the digital age, going…
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  • 3 min

Seniors, an interesting clientele for hoteliers

  • Melanie Calabrese
  • 29 May 2018
They are nearly 4 million to travel to hotels in France each year. Seniors, representing anyone aged 50 and over, is a category of clientele that is often wrongly underestimated…
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  • 1 min

072 ORD – A320 CTRL-ATL-DEL, LHR Tatooine, US ME3 deal, the Airbus A200, pilot poaching, AF no more?

  • Paul Papadimitriou
  • 18 May 2018
Layovers – Air Travel podcast | 072 ORD – A320 CTRL-ATL-DEL, LHR Tatooine, US ME3 deal, the Airbus A200, pilot poaching, AF no more? Trailer Bonus Episode Details Flight 072.…
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  • 2 min

Chatbots, a Technological Advance in the Hospitality’s Customer Relationship

  • Melanie Calabrese
  • 16 May 2018
Chatbots, best practises on how and when to use them Skip to content Home » Hospitality Industry Trends » Chatbots, a Technological Advance in the Hospitality’s Customer Relationship Melanie Calabrese…
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Hoteliers, why do you have to go to the food hotel tech show ?

  • Melanie Calabrese
  • 8 May 2018
Amenitiz is exhibitor for the second edition of Food Hotel Tech! Of course, we couldn’t miss the first digital trade fair dedicated to the hotel and catering industry! The event…
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Sending emails to hotel guests: best practices

  • Melanie Calabrese
  • 1 May 2018
As mentioned a few weeks earlier in an article, customer data is an incredible lever for the hotelier to increase his live bookings. Today we are going to talk about…
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  • 1 min

071 TPE – Hello Kitty gates, standing-up seats, air bidets, grappa lounge, 737 beer, engine failures

  • Paul Papadimitriou
  • 1 May 2018
Layovers – Air Travel podcast | 071 TPE – Hello Kitty gates, standing-up seats, air bidets, grappa lounge, 737 beer, engine failures Trailer Bonus Episode Details Flight 071. The Southwest…
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Hotel customer data: a strategic lever to increase direct bookings

  • Melanie Calabrese
  • 17 April 2018
Over the last few years, the OTA sector (Booking, Expedia…) has become more and more consolidated leading to less and less competition. This underlying trend is inexorably leading to an…
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  • 1 min

070 ICN – IAG wants Norwegian, cargo beds, China routes, Peach Aviation, Kitten IFE

  • Paul Papadimitriou
  • 15 April 2018
Layovers – Air Travel podcast | 070 ICN – IAG wants Norwegian, cargo beds, China routes, Peach Aviation, Kitten IFE Trailer Bonus Episode Details Flight 070. IAG buys a bit…
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