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Shiji deployed its Infrasys POS at Bangkok's MICHELIN-starred Baan Tepa, integrating reservations, inventory, and reporting in one platform.

The research proposes that ability-emotional intelligence can be taught as a core management skill for tourism entrepreneurs balancing economic and social objectives.

The article explains how Google and OTAs use review volume, ratings, freshness and response rates in ranking algorithms that determine hotel visibility and bookings.

Hotels miss revenue opportunities when staff treat phone inquiries as interruptions rather than sales chances, potentially saving 10-25% in OTA commissions per converted call.