Categorizing... - 10 Minutes News for Hoteliers

1 min

Blue Tree Hotels Used Surveys to Improve Reopening

The hotel set specific goals for the survey, and the results went far beyond expectations. All their targets were exceeded. • Responses Received: 3,399 vs. goal of 1500 • Conversion…

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1 min

How Radisson Hotel Group Cut Review Response Time in Half

Based on automation rules within the tool, the hotel’s General Manager (GM) receives an alert when a negative guest review is published. If a response is posted within the time…

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1 min

Corinthia Hotels Achieves 92% Response Rate in One Hour

As a brand that is the epitome of 5-starluxury, guest experience is a prime concern, so Corinthia puts great value upon anticipating the needs of guests in a seamless manner.…

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1 min

Samuel Braun Hotels Improves Feedback with Reviewpro

Samuel Braun Hotels achieved notable success in guest feedback management by leveraging Shiji’s ReviewPro. The hotel group improved its Global Review Index™ (GRI) by 2.7%, implemented an effective management response…

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1 min

Attitude Hotels Ranks #1 on TripAdvisor with Guest Focus

The company has always had a very strong service culture and staff were quick to take on the new processes and procedures. Heads of Department use ReviewPro during the daily…

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3 min

Shiji Infrasys Powers F&B Outlets in Sunway City Hotels

Infrasys Cloud POS is now deployed in all F&B outlets in Sunway Resort, Sunway Hotel Pyramid and Sunway Hotel Clio, located within Sunway City Kuala Lumpur, Asia’s premier entertainment and…

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