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Hotels are shifting from automated messaging to predictive, CRM-driven personalization that unifies guest data through PMS integration to deliver intelligent experiences and drive revenue.

The platform automates 95% of guest requests and saves 15+ minutes per booking, with revenue opportunities through automated upsell links.

Hostech companies report surge in credential harvesting attacks targeting hotel PMS and booking channels, recommending passkey-based MFA upgrades.

GBTA warns that Global Entry suspension due to the government shutdown will create airport delays and hurt the $395.4B business travel market.

Hospitality leaders discuss treating phone calls as revenue opportunities rather than cost centers, using unified guest data to boost direct booking conversion.

RIU joins ECPAT organizations across US, Dominican Republic and Mexico, implementing training programs and policies to combat child exploitation in tourism.

The guide details 11 criteria for selecting 5-10 direct competitors, from location and price to amenities and online presence, with automated tracking solutions.

The 87-unit luxury development will rise 31 stories along the Intracoastal Waterway, marking Mandarin Oriental's first standalone residences in South Florida.

The 150-room property will anchor a AUD $3.8 billion Burswood Point development opening in 2032, marking Anantara's first Australian location.

First RevPAR growth month since March 2025, with Minneapolis leading gains due to federal agent activity and Miami boosted by CFP Championship Game.