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1540 posts

The day’s essential hospitality headlines: must-read news for hotel professionals, curated by our editors.

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  • 9 min

38 hospitality associations to help expand your network in 2024

  • Lana Cook
  • 15 October 2024
🏨 Hospitality associations are vital for networking, growth, and innovation in the lodging industry. International associations such as the International Hotel & Restaurant Association (IH&RA), the International Luxury Hotel Association (ILHA), and the Professional Convention Management Association (PCMA) cater to various professionals ranging from hotel chains to event planners. U.S. associations like the American Hotel & Lodging Association (AHLA) support major global brands, while the Asian American Hotel Owners Association (AAHOA) boasts nearly 20,000 hotel owner members. Across Europe & the UK, associations like the Austrian Hotelier Association (ÖHV) with 1,600 members, and the Irish Hotel Federation (IHF) with over 1,000 hotels, advocate for their regions’ hospitality interests. LATAM's Brazilian Hotel Industry Association (ABIH) represents over 32,000 accommodation providers. The Mexican Association of Hotels & Motels (AMHM) includes more than 7,000 Mexican hotels. Hospitality Sales and Marketing Association International Latin America (HSMAI LATAM) supports professionals across several Latin American countries. In the Asia Pacific, the Asia Pacific Tourism Association (APTA) and the Australian Hotels Association ACT (AHA ACT) are among the key players. These associations provide resources, advocacy, and community engagement, catering to a wide range of hospitality professionals.
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  • 11 min

Unlocking Hotel Profitability with AI: A Guide to Two AI Outcomes

  • Anders Johansson
  • 15 October 2024
📱 AI-driven solutions in the hotel industry promise marginal improvements in revenue management but require high-quality data. Small to mid-sized hotels, such as 100-room properties, may only see a 1-2% boost, questioning the investment's ROI. RMS providers are integrating AI enhancements, offering a cost-effective alternative to system overhauls. Large hotels in competitive markets could significantly benefit from AI's precise forecasting and pricing. Improving data quality is essential, with steps like auditing sources, standardizing entry procedures, automating collection, and cleansing data. Demand Calendar, a business intelligence tool, offers classification and prediction capabilities, aiding in revenue optimization and serving as a precursor to AI implementation. 🏨
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  • 4 min

It’s Never Too Late to Define—or Redefine—Your Core Travelers

  • Tony Loeb
  • 15 October 2024
🏨 Recent reports indicate an increase in travelers choosing trips closer to home, with hoteliers needing to examine demographics, such as geographic locations and purchasing behavior, to tailor guest experiences. A 2023 Morning Consult poll reveals 52% of Millennials and Gen-Z adults took three or more leisure trips in the past year, despite inflation pressures. Key trends include remote work, extended stay, bleisure travel, and health and wellness. Revenue management insights guide hoteliers in marketing strategies, focusing on segmented revenue performance, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR). Personalization is expected by travelers, with data on preferences used to enhance the guest experience. Guest feedback is crucial, with the best practice being to solicit it within 48 hours of departure. Geoff Roether of IDeaS emphasizes using traveler data to improve their experience.
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  • 1 min

Success Factors Now: Owner, Operator & Tech Founder Scott Curran Shares What He’s Focused On

  • Josiah Mackenzie
  • 14 October 2024
🏦 On Oct. 14, 2024, Scott Curran, COO of Reneson Hotels, discusses driving revenue and profits by empowering staff and enhancing guest experiences. He highlights Reneson Hotels' focus on exceptional customer service for guest retention, the significance of sound operations and a capable team for financial success, and the role of GuestEQ, a tech solution he co-founded, in refining hotel operations and guest interactions. Key strategies include higher staffing at front desks and ensuring critical information reaches the right people efficiently. 🏨
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Redefining the Norm: Innovative Operating Models in Hospitality – Rocco Bova

  • Tony Loeb
  • 11 October 2024
🏨 Rocco Bova, an experienced hotelier and consultant, discussed innovative hospitality business models on Oct. 11, 2024. He stressed the importance of human connection in luxury service and shared his journey from a 13-year-old waiter to managing luxury hotels. Bova highlighted challenges in incorporating technology into hospitality, introduced a new profit-sharing hotel business model, and offered strategies for positive workplace culture and driving change in conversations with hotel owners and leaders.
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  • 5 min

Tell Newsletter #78

  • Martin Soler
  • 10 October 2024
📈 The hotel industry is embracing AI and hotel analytics, with Google Search integrating AI through the Gemini model, aiming to reach over a billion users by year-end. Amazon leads the 2024 Corporate Travel 100 list, focusing on technology to enhance budget efficiency and traveler experience, although Deloitte, previously #1 in 2019, has cut spending. McKinsey highlights opportunities in structured experience offerings for hotels. A 2018 Cornell University study suggests brand consistency may trump star ratings in customer loyalty. Meanwhile, recent announcements indicate a competitive surge in hotel analytics solutions.
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  • 4 min

Digitization and Reviews as Drivers for Destination Tourism Development: Best Practice of Trentino Marketing with TrustYou

  • Cara Lai Miles
  • 10 October 2024
🏖 Trentino Marketing's adoption of TrustYou has allowed performance analysis of accommodations via reviews, with 250 out of 2000 apartments regularly receiving feedback. More than 800 facilities now offer free wi-fi, and over 5,000 have access to a review widget, though only 500 have implemented it. Operator response to reviews is around 20%. Advances include integration with Trentino Guest Card, HBenchmark system, and predictive analytics. The 2020-launched "Trentino Operator Dashboard" assists in digital presence management, and a QR Code survey project is being tested to boost review collection.
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  • 11 min

The evolving role of experiences in travel

  • Tony Loeb
  • 10 October 2024
🏖️ The global travel experiences market offers a $1 trillion opportunity, with paid, structured tourist activities accounting for $250 to $310 billion per year and expected to grow over 14% annually by 2025. As of 2023, nearly half (47%) of experience bookings still occur offline, yet digital platforms continue to disrupt the industry. McKinsey's 2024 survey reveals 52% of Gen Zers splurge on experiences, prioritizing them over other travel costs, in contrast to 29% of baby boomers. The report by McKinsey and Skift highlights the crucial components for creating memorable experiences and the potential for online booking platforms to simplify the fragmented market.
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  • 10 min

Boost Revenue and Cut Costs: How Demand Calendar Solves Problems

  • Anders Johansson
  • 10 October 2024
📌 With 35+ years in the hotel industry, Demand Calendar emphasizes proactive problem-solving, focusing on total revenue management rather than just room revenue, and profit-driven decision-making. It offers an intuitive platform for hotels to analyze customer profitability, manage room bookings, restaurants, bars, spas, events, and activities. By anticipating future needs and incorporating feedback, Demand Calendar evolves into a dynamic business intelligence system, enabling hoteliers to adapt to market conditions and maintain a competitive edge. The platform minimizes manual effort, automates data collection, and provides actionable insights, aiming to drive sustainable revenue and profit growth for hotels.
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  • 6 min

Forecasting for the hospitality industry

  • Jean-Marc Robillard
  • 9 October 2024
📈 Hotel forecasting underpins strategic decision-making and operational efficiency, crucial for competitiveness and profitability. It enables dynamic pricing strategies, adjusting rates in real-time to predicted demand. Forecasts project future room demand and revenue, influencing pricing, inventory, segment mix, and more, across upcoming months or the year ahead. Trends such as increased volatility, shift in traveler demographics, seasonality changes, and competition from alternative accommodations like Airbnb necessitate agile forecasting methods. Advanced techniques include machine learning, real-time data integration, and dynamic pricing algorithms. Pricepoint, an AI-powered dynamic pricing engine, partners with Cloudbeds, boosting hotel revenues by 19% and occupancy by 13.4% on average.
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