29 September 2025 - 10 Minutes News for Hoteliers

3 min

Four pieces of advice from Nobu Matsuhisa

🍴 Nobu Matsuhisa opened his first restaurant in New York's Tribeca in 1994. Over 31 years, his empire has expanded globally, including places like London, Las Vegas, and Malibu. Nobu Dallas, opened in 2005, recently celebrated its 20th anniversary. Matsuhisa emphasizes strategic partnerships and market choices, and embraces local cultures. Training and consistency enable his restaurants to thrive. He advises against hasty expansion, advocating step-by-step growth with a focus on efficiency and replicable processes.

8 min

Local Finds: MML Hospitality finds success on the edges

🏨 In 2021, MML Hospitality, led by Larry McGuire, Tom Moorman, and Liz Lambert, revamped Hotel Saint Vincent in New Orleans into a 75-room boutique hotel, originally an 1861 orphanage. They acquired Nine Orchard in NYC for $92 million, featuring 113 rooms, with rates up to $1,000/night. MML plans a 57-room hotel in Austin by 2027 and a 59-room chalet in Aspen, blending local partnerships with unique designs in evolving neighborhoods.

5 min

Is Your Pre-Arrival Communication Generating Revenue? Track It.

📰 High open rates don't always mean engagement; low click rates aren't necessarily failures. Segmenting guests is crucial for effective communication. Focus on KPIs like guest retention rates and sentiment analysis to measure pre-arrival success. Use tools like Bookboost for automation and personalization. Align communication with actual guest experiences to avoid disappointment. Discover insights in the "State of Data-Driven Marketing in Hospitality" report, based on a global survey of 60+ professionals. Measure effectively to boost loyalty and profits.

1 min

Choice Hotels Announces Partnership With Seattle’s Best Coffee

☕ Choice Hotels International, Inc. and Seattle’s Best Coffee are collaborating to enhance guest experiences. By next summer, over 2,000 Comfort and Country Inn & Suites locations will serve Seattle’s Best Coffee, featuring 100% Arabica beans from Latin America. The program has begun in pilot properties, with a broader rollout this fall. Jenny Aboudou from Choice Hotels highlights the importance of a quality coffee experience in starting the day right for their guests.

17 Online Travel Agents (OTAs) to Increase Your Hotel Bookings

The role of an online travel agency, or OTA for short, has become increasingly important within the hotel industry, because they provide a convenient way for customers to compare hotels…

1 min

Google Announces New AI Training Courses for All Levels | Neil Hoyne posted on the topic | LinkedIn

🚀 On 7th August 2025, the Google Cloud Technical Series – AI Agents Edition explored how AI Agents transform business operations using Google Cloud. Key insights included AI architecture integration with cloud services, enterprise use cases enhancing efficiency, and tools accelerating AI development. Responsible AI practices were emphasized. Participants expanded skills in data engineering, AI/ML, and cloud technologies, crucial for tech's future. Google Cloud facilitated this knowledge-sharing platform.

1 min

Go behind the browser with Chrome’s new AI features

💻 Today marks a significant upgrade to Chrome, introducing Google AI enhancements. Gemini in Chrome is now available for Mac and Windows desktop users in the U.S., with support for English. Mobile access will soon follow. The AI aims to improve user experience by clarifying complex information and increasing productivity. Upcoming availability for businesses will include enterprise-grade protections. Users can activate Gemini on Android via the power button, with iOS integration to come soon.

3 min

Google brings Gemini in Chrome to US users, unveils agentic browsing capabilities, and more

💾 Google is rolling out Gemini on Chrome for all Mac and Windows desktop users in the U.S. as of Thursday. New features include AI Mode in the address bar, multi-tab work, and integration with Google apps like Calendar and Maps. Gemini aids in tasks like booking appointments and comparing shopping options, and it has the ability to prevent AI-generated scams. Updates will be available in English later this month and expand further in the future. The TechCrunch event occurs October 27-29, 2025, in San Francisco.

2 min

Ivy Hospitality Adds The Tudor Arms Hotel Cleveland to Its Portfolio

🏨 Ivy Hospitality, announced it will manage The Tudor Arms Hotel Cleveland, a 157-room hotel in Cleveland, Ohio's University Circle. Built in 1933, it originally opened as the Cleveland Club, became the Tudor Arms Hotel in 1939, and is on the National Register of Historic Places since 1994. It features amenities like high-speed Internet, an indoor pool, and the Tudor Bar & Grill. Historic performers included Patrice Wymore and Duke Ellington.

2 min

Enhancing Hotel Operations & Guest Experience with Integrated Platforms | Shiji & Sudima Hotels

💻 Sudima Hotels improved operations with Shiji's platform. Automation saved 1-2 hours daily per property, while errors and duplicate bookings reduced significantly through real-time reservation management. Processing speeds increased by 30-40%, ensuring near-zero downtime. Astral Payments and Stellaris Digital Payby ensured secure, PCI DSS-compliant payment processes. Staff now focus more on guest engagement, with enhanced system stability and performance during peak times. Tokenization and secure payment links have bolstered guest trust and compliance.

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